T
Tony
Hi a friend of mine has the following problems with Windows XP home
and the internet.
Due to the son visiting undesirable site the computer became full of
lots of rubbish and various spyware and adware. Various programs have
been used to remove most if not all of the offending material, and the
computer now starts and runs without any of the problems it had
before. The problem is to do with the internet. We are able to connect
ok but when trying to use Internet Explore, Outlook Express and using
the various update facilities in various programs such as virus
programs, it will not let us connect to any of the places it needs to
go. I have done a complete scan of the hard disk using the latest AVG
and it found about 100 problems including various types of Trojan
diallers all of which were removed by the program. Even after doing
this it will still not connect to anything once we have logged into
the Internet provider.
Can anybody help me sort this out or will it require a complete
reinstall of everything.
If I have to do a complete re-install how do I do a complete re-format
of the hard disk to complete remove everything on it before
reinstalling Windows XP. She has the original Windows XP home cd.
Thanks in advance.
Tony
PS We also have a problem with the browser wanting to go to a site
called martfinder.com but I have already found out how to remove this
using Hijack This and/or Coolwebshredder. If I ran these programs
would it solve our problems.
and the internet.
Due to the son visiting undesirable site the computer became full of
lots of rubbish and various spyware and adware. Various programs have
been used to remove most if not all of the offending material, and the
computer now starts and runs without any of the problems it had
before. The problem is to do with the internet. We are able to connect
ok but when trying to use Internet Explore, Outlook Express and using
the various update facilities in various programs such as virus
programs, it will not let us connect to any of the places it needs to
go. I have done a complete scan of the hard disk using the latest AVG
and it found about 100 problems including various types of Trojan
diallers all of which were removed by the program. Even after doing
this it will still not connect to anything once we have logged into
the Internet provider.
Can anybody help me sort this out or will it require a complete
reinstall of everything.
If I have to do a complete re-install how do I do a complete re-format
of the hard disk to complete remove everything on it before
reinstalling Windows XP. She has the original Windows XP home cd.
Thanks in advance.
Tony
PS We also have a problem with the browser wanting to go to a site
called martfinder.com but I have already found out how to remove this
using Hijack This and/or Coolwebshredder. If I ran these programs
would it solve our problems.