G
Guest
My computer won't start at all beyond the up/down arrow
page; safe mode, safe mode with networking, safe mode with
command prompt, last known configuration, or start windows
normally. NONE of these options work, anything I try just
keeps rebooting and going back to the same screen.
Resetting does not help either, same thing. Eventually,
when trying the safe mode with command prompt, I get this
message: "multi(0)disk(0)rdisk(0)partition(1) \system32
\ntoskrnl.exe Windows could not start because the
following file is missing or corrupt: <Windows
root>\system32\ntoskrnl.exe. Please re-install a copy of
the above file." However, I was never given any xp
software, it came preinstalled on my computer. & no such
thing is available via microsoft's "help" pages. Also,
this just happened, out of the blue, no new software or
hardware installations, seemingly no reason. Is/could this
be a virus or worm? Any ideas on what to do or how to
correct this problem? I have attempted to email microsoft
directly, but their "contact page" seems to be anything
but, after clicking through several screens I keep getting
diverted rather than given the opportunity to send them a
question. I have had & used this system for well over a
year & never before experienced any such problems. The
last time I used it it worked normally but took a VERY
long time shutting down & has since failed to start beyond
the mentioned screen. PLEASE, can someone help me? I am
without my computer. I will try to access this group again
to look for answers but without computer I don't know how
often I'll be able to. If you have a solution, please post
or email me at, (e-mail address removed) Thank you. Any help is
greatly appreciated.
page; safe mode, safe mode with networking, safe mode with
command prompt, last known configuration, or start windows
normally. NONE of these options work, anything I try just
keeps rebooting and going back to the same screen.
Resetting does not help either, same thing. Eventually,
when trying the safe mode with command prompt, I get this
message: "multi(0)disk(0)rdisk(0)partition(1) \system32
\ntoskrnl.exe Windows could not start because the
following file is missing or corrupt: <Windows
root>\system32\ntoskrnl.exe. Please re-install a copy of
the above file." However, I was never given any xp
software, it came preinstalled on my computer. & no such
thing is available via microsoft's "help" pages. Also,
this just happened, out of the blue, no new software or
hardware installations, seemingly no reason. Is/could this
be a virus or worm? Any ideas on what to do or how to
correct this problem? I have attempted to email microsoft
directly, but their "contact page" seems to be anything
but, after clicking through several screens I keep getting
diverted rather than given the opportunity to send them a
question. I have had & used this system for well over a
year & never before experienced any such problems. The
last time I used it it worked normally but took a VERY
long time shutting down & has since failed to start beyond
the mentioned screen. PLEASE, can someone help me? I am
without my computer. I will try to access this group again
to look for answers but without computer I don't know how
often I'll be able to. If you have a solution, please post
or email me at, (e-mail address removed) Thank you. Any help is
greatly appreciated.