Please help me get my XP machine to restart....

[Guest]

Hi

I have an Evesham micros AMD 2400+ laptop with 480M Ram and XP Pro SP2
which works fine apart from when I restart it where it doe not go beyond a
black screen with a flashing cursor.

Taking the power out and removing the battery for a minute is the only way I
can get it to start so I was wondering what troubleshooting steps that I can
take to start sorting this issue? (I've done a Google search on the subject
and there's lots written about spontaneous restarting but nothing like what
I'm experiencing)

Any help will be greatly appreciated

Thanks

Nigel Bell
UK

 

[Maurice N ~ MVP]

Hello Nigel,
You should indicate if you use hibernate or standby on this notebook. Also, is this new behavior, or something old?
Also, do you see the BIOS self-test startup when pc is first powering up? Does it go past that & show initial loading of Windows?

See these articles at MS
Windows XP Stops Responding at the Welcome Screen
http://support.microsoft.com/kb/294427/

Computer stops responding with a black screen when you start Windows XP
http://support.microsoft.com/KB/314503

The second article may be more on-point to your situation. Do be careful.
Do you have an Windows XP CD? Did Evesham provide a full CD; not just the System Recovery CD ?