G
Guest
I'm reposting this message because I just noticed I originally posted it in
the Windows Media Center section and that's not the help section nor do I
have that version of windows.
I have a brand new HP Pavillion Notebook it's not even four months old yet
and I have a major problem here. I have windows xp home edition with sp2, it
came that way on the laptop and I've never had any problems until now. Last
night I went to go turn on my computer and the first thing I get is a black
screen stating, "We apologize for the inconvenience but something has stopped
Windows from working correctly. etc, etc." It then asks me how do I wish to
start windows, I chose start normally, (however, I now have tried safe mode
and all the other options). Once I do this the windows xp screen comes up
like the computer is operating normally. Then it goes to a blue screen that
says to prevent damage to your computer windows must shut down at this time
etc. etc. The screen disappears before I get a chance to read everything. I
get this result every time and I've tried starting windows under the other
options as well. It doesn't even name a file that is causing the problem and
all the stop message has is like 6 zeros and then 7b at the end of it. I
called tech support for hp and they told me to try a repair with the disk
that came with my laptop, this didn't work either the blue screen still
continues to come up and my computer then proceeds to do a restart because it
goes back to the black screen all over again. Everybody is saying that it
sounds like I will have to wipe my hard drive clean which deletes all of my
work, and I am a college student, I have thesis and tons of other work saved
on this computer that I have not had a chance to print out, and I'm freaking
out over here because if i don't get that work I'm screwed! Please help!
Thanks for your time and help in advance.
the Windows Media Center section and that's not the help section nor do I
have that version of windows.
I have a brand new HP Pavillion Notebook it's not even four months old yet
and I have a major problem here. I have windows xp home edition with sp2, it
came that way on the laptop and I've never had any problems until now. Last
night I went to go turn on my computer and the first thing I get is a black
screen stating, "We apologize for the inconvenience but something has stopped
Windows from working correctly. etc, etc." It then asks me how do I wish to
start windows, I chose start normally, (however, I now have tried safe mode
and all the other options). Once I do this the windows xp screen comes up
like the computer is operating normally. Then it goes to a blue screen that
says to prevent damage to your computer windows must shut down at this time
etc. etc. The screen disappears before I get a chance to read everything. I
get this result every time and I've tried starting windows under the other
options as well. It doesn't even name a file that is causing the problem and
all the stop message has is like 6 zeros and then 7b at the end of it. I
called tech support for hp and they told me to try a repair with the disk
that came with my laptop, this didn't work either the blue screen still
continues to come up and my computer then proceeds to do a restart because it
goes back to the black screen all over again. Everybody is saying that it
sounds like I will have to wipe my hard drive clean which deletes all of my
work, and I am a college student, I have thesis and tons of other work saved
on this computer that I have not had a chance to print out, and I'm freaking
out over here because if i don't get that work I'm screwed! Please help!
Thanks for your time and help in advance.