Please help i cant delete crossed out mails.


G

Guest

I have a client that has many items in his mailbox that he cannot delete. The
mails are all crossed out. This is my first time to encounter such problem.
We are still on Exchange 5.5 but my client are on Outlook 2003.

Everytime we click one item the preview pane displays this message "This
item cannot be displayed in the Reading Pane. This item has not been received
from the server"

Please help i dont know what to do!!!
 
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N

neo [mvp outlook]

I would verify that the client is connecting to the Exchange 5.5 server via
the Microsoft Exchange transport rather than by IMAP. The reason that I say
this is that Outlook 2003 in cached mode against an Exchange 5.5 server
shouldn't allow for a header only download which is what the reading pane
message is indicating.

If my suspicion is right that the client is connecting via IMAP, a cross out
makes sense since that is Outlook shows items that are ready to be deleted.
See if there is a purge messages under the Edit menu and then work with the
client in getting them transferred over to using the Microsoft Exchange
transport.
 
G

Guest

He's PC is connected via LAN. There is no other configuration changed. All he
want is to delete all those crossed out mails. clicking one of those mails
gives us the message, there's nothing we can do about it. Even by just
clicking to open, deleting or even moving is impossible to do. Help!
 
L

Lanwench [MVP - Exchange]

Pardon my jumping in....

In
Rippjack29 said:
He's PC is connected via LAN.
But what's in his profile? Neo was asking whether he connects via IMAP, or
whether he opens the mailbox directly (MAPI).
Is he using cached mode?
Have you created another mail profile to test, without cached mode?
Have you tried opening the mailbox in OWA (presuming you've installed OWA)?
 
G

Guest

His profile is configured using exchange server (MAPI) which is not on cache
mode. Mails are automatically downloaded in his pst file. Those mails are now
 
G

Guest

Can Anybody out there help me on this?

Rippjack29 said:
I checked his configuration but he is not using the remote mail feature.

neo said:
Only other thought I have is that the profile is configured to use the
remote mail feature and there is some sort of filter set. For example, if
you right click on Outlook Today/Mailbox-[username] and select properties >
advanced button and go to the remote mail tab.

Rippjack29 said:
His profile is configured using exchange server (MAPI) which is not on
cache
mode. Mails are automatically downloaded in his pst file. Those mails are
now
on his personal folder. We dont have OWA.

:

Pardon my jumping in....

In Rippjack29 <Rippjack29@discussions.microsoft.com> typed:
He's PC is connected via LAN.

But what's in his profile? Neo was asking whether he connects via IMAP,
or
whether he opens the mailbox directly (MAPI).
Is he using cached mode?
Have you created another mail profile to test, without cached mode?
Have you tried opening the mailbox in OWA (presuming you've installed
OWA)?

There is no other configuration
changed. All he want is to delete all those crossed out mails.
clicking one of those mails gives us the message, there's nothing we
can do about it. Even by just clicking to open, deleting or even
moving is impossible to do. Help!

:

I would verify that the client is connecting to the Exchange 5.5
server via the Microsoft Exchange transport rather than by IMAP.
The reason that I say this is that Outlook 2003 in cached mode
against an Exchange 5.5 server shouldn't allow for a header only
download which is what the reading pane message is indicating.

If my suspicion is right that the client is connecting via IMAP, a
cross out makes sense since that is Outlook shows items that are
ready to be deleted. See if there is a purge messages under the Edit
menu and then work with the client in getting them transferred over
to using the Microsoft Exchange transport.

I have a client that has many items in his mailbox that he cannot
delete. The
mails are all crossed out. This is my first time to encounter such
problem.
We are still on Exchange 5.5 but my client are on Outlook 2003.

Everytime we click one item the preview pane displays this message
"This item cannot be displayed in the Reading Pane. This item has
not been received
from the server"

Please help i dont know what to do!!!
 
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Joined
Sep 30, 2015
Messages
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0
Here's how I got mine:
1. Account Settings.
2. Double click on the account experiencing problem in Email tab.
3. Click More settings after you see all of your Configuration settings.
4. There just check the Checkbox to Purge all crossed out upon switching between folders while Online
 

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