Please help, 3rd request, can not delete in Outlook

[Paulo]

Please help me!!!! This is my third post and still
haven't gotten anyone to help me.

I can not delete emails. When I hit delete it tells me
to run the inbox repair tool - which I have run many
times and I am told that my files has no erros. I can
not even delete notes or calander items.

In addition I can not empty my deleted items folder. I
get the error that "The messaging Interface has returned
an unknown error. If problem persisits, restart Outlook."

To this point I have unistalled outlook, re-installed it,
run the inbox repair tool, and everything else I can
think of. Nothing seems to work.

I can't even manually delete emails from the trashcan so
the .pst is growing to a size that will soon become
problematic.

This has been happening since the .pst file was 660 megs,
it it now 980 megs. I'm using Outlook 2002 (from office
for students and teachers 2002).

I would appreciate any help you can give me.

Thanks,

 

[Pam]

Is it possible that you have a virus or worm that is
causing this? I have never experienced what is happening
to you, so I'm afraid I can't be much help.

 

[Guest]

In response to the virus question. I have symmantic
Antivirus with up to date virus definitions and run scans
once a week. According to the scan anyway, I have no
viruses but if there are other scans which you suggest
I'd be happy to run them.

Thanks,

 

[Mike Honeycutt, MCSE]

Try running this on-line scan
http://www3.ca.com/virusinfo/virusscan.aspx

Once you are fairly sure you do not have a virus - Disable the realtime scan
on Norton and try deleting. I have seen it cause issues when you have a
large amount of mail.

 

[dvj]

Another old trick is to create another .pst file and then
copy everything over, or do an export into a .pst file
and open that file instead. Also keep in mind how big
your .pst files get, anything over 1 gig starts to give
you issues like what you are getting.

good luck

 

[Guest]

Guess what, Microsoft will gladly take your money for
their trash s/w, but when it comes to support....good
luck. I have posted questions here in the past, and
unless it's a simple problem you probably won't get any
help.

 

[Kurt Hudson [MVP]]

Perhaps exporting the mail to Outlook Express and then importing it will
help. I am not sure what version of Outlook you are using, but you should
also check for Office updates via
http://office.microsoft.com/OfficeUpdate/default.aspx