plain text printing issue

[jill]

We have a workstation that can no longer normally print plain text.
The machine is running WindowsXP, with a recent update to IE7 (it's
set to do updates automatically) ...

When the user tries to print plain text (email or from notepad), the
print dialog box takes an extrememly long time to popup. I'm talking
many, many minutes. Once it does appear, it can print normally. Other
users can log in and print plain text to the printer from the same
computer w/o problems. If the same emails are viewed as html, they
print w/o delay.

Unsuccesful things I've tried - installing latest print driver (it's
an HP Laserjet 1020), uninstalling/reinstalling printer.

I also found the following online and tried it, in a cmd file:

regsvr32 urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Mshtml.dll
regsvr32 Browseui.dll
regsvr32 Shell32.dll
regsvr32 Ole32.dll

When IE7 was installed, this resulted in 2 errors - MSjava.dll wasn't
found and Mshtml.dll found but no "server entry point" found, so it
wasn't loaded.

Most recently, I unistalled IE7, and tried the above registrations
again (this time Mshtml was fine, Msjava.dll still missing.) No change
in the printing problems.

Any further ideas about what could be going on - something else I can
try? Thanks!

Also, other dialog boxes, like "save as" pop up promptly from notepad.

 

[Guest]

Your biggest problem is just like mine. Having HP printers and/or scanners.
They just don't work very well with XP.

 

[jill]

Your biggest problem is just like mine. Having HP printers and/or scanners.
They just don't work very well with XP.

We've had relatively good experience with HP printers and XP in our
office and it's usually, like the above case, where all is working
okay until some software update or something comes along and causes
some problem. The printers aren't changing but I suppose os updates
could expose device driver problems that had always been present but
just weren't causing problems.

 

[Lem]

We've had relatively good experience with HP printers and XP in our
office and it's usually, like the above case, where all is working
okay until some software update or something comes along and causes
some problem. The printers aren't changing but I suppose os updates
could expose device driver problems that had always been present but
just weren't causing problems.

Jill

In general, HP printers work fine with XP.

IE 7 does seem to have caused problems of various types for quite a few
people. I don't have personal experience with it because I haven't
installed IE 7 (because I use some niche proprietary software whose
developer has been slow to modify it to work with IE 7). For that
reason and others, MS has made available a tool to block the automatic
download of IE 7 until you really want it:
http://www.microsoft.com/downloads/...F7-5D44-482B-9DBD-869B4A90159C&displaylang=en

There doesn't seem to be a newsgroup specific to IE 7, but you might try
posting in microsoft.public.internetexplorer.general

If you have uninstalled IE 7, do you have a System Restore point for
some time prior to when you installed it? If so, you might try
restoring to that state.

Alternatively, after uninstalling IE 7, try completely uninstalling and
reinstalling the printer(s) following the directions here:
http://www.coribright.com/windows/Article_One.htm

As the result of a patent infringement lawsuit between Sun and
Microsoft, MS stopped distributing msjava in 2003. Some machines may
still have it, but it's not surprising if you don't. See
http://www.microsoft.com/mscorp/java/