Unfortunately, Alex the 'technical people' have no way of knowing how
competent a use actually is. If you have had to use some software
manufacture's technical support sites you may have noticed that some, not
all, actually have a competency dialogue box on their online support page
whereby you can type your problem and then, prior to sending it to the
relevant support department you are actually asked if you class yourself as
a beginner, intermediate or advanced user. In these newsgroups we have users
from all over the world. Because of this there is always one stumbling
block, language. Someone could post to the newsgroup who, for want of a
better description, is an expert in his/her field, but hose English is
somewhat poor. Because the language aspect of the post is poor one could
easily assume, again, in this example, wrongly, that the poster is a
beginner. The end result is that someone replies with simple step by step
instructions when, in reality, the poster needed a more technical approach.
Sadly unless the poster makes it abundantly clear that he/she is a beginner
we are always going to have the communication problem.
--
--
John Barnett MVP
Associate Expert
Windows - Shell/User
Web:
http://xphelpandsupport.mvps.org
Web:
http://vistasupport.mvps.org
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