Microsoft Active Voice Phone Dialer 1.5 won't follow dialing rules


S

sbp

I have Microsoft Dynamics Navision and an Avaya IP Office 500 phone system.
The Avaya system has the TAPI driver installed, and I can dial on my desk
phone from Outlook.

From Dynamics Navision, selecting the phone Icon leads to an "incompatible"
message on the handset. Also, it brings up on the desktop the "Microsoft
Active Voice Phone Dialer 1.5" with an error message of wrong number.

Checked the phone/modem settings, which have dialing rule for dialing 9 to
get outside line. These are the same settings that work for Outlook, which
will dial where a Contact phone number is 555-555-5555 (no 1 prefix for long
distance).

Bypassing the Dynamics Nav, and strictly using the Active Voice Phone
Dialer, if I select Dial, it will dial out, but ONLY if I use a phone number
of 9-1-555-555-5555. If I use a standard 555-555-5555, I get the same error
as when using Nav. The dialer won't dial the prefix number.

So, even though the dialing rules are set FROM WITHIN the OPTIONS menu item
in Phone Dialer, the Phone Dialer won't apply them. How is that even
possible?
 
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A

Andrew McLaren

sbp said:
I have Microsoft Dynamics Navision and an Avaya IP Office 500 phone system.
The Avaya system has the TAPI driver installed, and I can dial on my desk
phone from Outlook.

The Active Voice Phone Dialer is one of those pretty dinky little
cut-down versions of third party applications, which Microsoft
occasionally OEM'ed into Windows: like QuickView, or Imaging for
Windows. Phone Dialer is a cut down version of a product formerly sold
by Active Voice LLC. Active Voice are still in business, but they sold
off the Phone Dialer back around 2001 I think.

Anyway ...

Phone Dialer requires the phone number to be entered in ITU E.123
International format, in order for the dialler to use the Control Panel
Modem applet's Dialling Rules:

http://support.microsoft.com/kb/266253

If you don't use the full International format, the dialling rules are
bypassed it sounds like this is what you're seeing.

A few other useful Phone Dialer tips:

http://support.microsoft.com/kb/254259

As for Navision, I haven't used or supported that product, so I don't
know what it expects.

Hope this helps,
Andrew
 

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