'Phantom' Office install process for new user

[Steve H]

On setting up a third user on our XPHome laptop, an unnecessary 'please wait
while Windows installs...' message cycle begins whenever an Office programme
is clicked. The process looks for the msi file on a network that does not
exist, but is not necessary in any case because if one simply cancels the
installer as soon as the pop up appears, the programmes load just fine.

There are quite a lot of references to similar messages found in searching,
but they seem to refer to fixes that don't apply in our case. Many refer to
downloading an 'Orctools.exe' file, which does not seem to be at the links
given; changing a registry value, that does not exist in our case; or
reinstalling Access - which seems a plainly weird thing to do!

Oddly, this problem has not occurred previously when setting up new users.
This user was initially set up as a 'User' account, but the problem still
persists if it is changed to an administrator.
It also persists when Office is set to be shared across the network.

How do I stop this unnecessary pop up?

Cheers,

S

 

[Pegasus \(MVP\)]

On setting up a third user on our XPHome laptop, an unnecessary 'please
wait while Windows installs...' message cycle begins whenever an Office
programme is clicked. The process looks for the msi file on a network
that does not exist, but is not necessary in any case because if one
simply cancels the installer as soon as the pop up appears, the programmes
load just fine.

There are quite a lot of references to similar messages found in
searching, but they seem to refer to fixes that don't apply in our case.
Many refer to downloading an 'Orctools.exe' file, which does not seem to
be at the links given; changing a registry value, that does not exist in
our case; or reinstalling Access - which seems a plainly weird thing to
do!

Oddly, this problem has not occurred previously when setting up new users.
This user was initially set up as a 'User' account, but the problem still
persists if it is changed to an administrator.
It also persists when Office is set to be shared across the network.

How do I stop this unnecessary pop up?

Cheers,

S

Since your problem relates to MS Office, the best place to
ask the question would be an MS Office newsgroup.

 

[Steve H]

Since your problem relates to MS Office, the best place to
ask the question would be an MS Office newsgroup.

Wasn't sure this was specifically an Office problem as it seems to relate to
one new profile set up in XPHome only. I will post the qestion there too
though.

S

 

[Lem]

On setting up a third user on our XPHome laptop, an unnecessary 'please wait
while Windows installs...' message cycle begins whenever an Office programme
is clicked. The process looks for the msi file on a network that does not
exist, but is not necessary in any case because if one simply cancels the
installer as soon as the pop up appears, the programmes load just fine.

There are quite a lot of references to similar messages found in searching,
but they seem to refer to fixes that don't apply in our case. Many refer to
downloading an 'Orctools.exe' file, which does not seem to be at the links
given; changing a registry value, that does not exist in our case; or
reinstalling Access - which seems a plainly weird thing to do!

Oddly, this problem has not occurred previously when setting up new users.
This user was initially set up as a 'User' account, but the problem still
persists if it is changed to an administrator.
It also persists when Office is set to be shared across the network.

How do I stop this unnecessary pop up?

Cheers,

S

This usually happens when there are different versions of MS Office
applications installed (e.g., Word 2003 and Word 2007).

If you have such different versions, see

Information about running multiple versions of Office with Office 2003
http://support.microsoft.com/kb/828956/?FR=1

and

Word 2007 and Word 2003 Coexisting
http://word2007bible.herbtyson.com/2007/04/15/word-2007-and-word-2003-coexisting/

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

 

[Steve H]

This usually happens when there are different versions of MS Office
applications installed (e.g., Word 2003 and Word 2007).

If you have such different versions, see

Information about running multiple versions of Office with Office 2003
http://support.microsoft.com/kb/828956/?FR=1

and

Word 2007 and Word 2003 Coexisting
http://word2007bible.herbtyson.com/2007/04/15/word-2007-and-word-2003-coexisting/

Thanks Lem, I will check it out: I am always a bit wary of stripping out old
versions in case I delete something that turns out to be vital, so there may
be just such a mismatch as you describe.

Cheers,

S