Peter Fletcher's DLA problem: You're not alone!

[Paul R]

I have experienced the same exact problem as you with Sonic DLA v4.60. I
use it with an HP Pavillion I just purchased. It comes with XP, 512Mb
RAM, Pentium 4 @ 2.80MHz, etc. Everything I experienced after
downloading it and installing it is as you say in you June post! I even
went back to an older DLA version (3.59) and found that, while the
Control Panel was not corrupted, it caused my pc so freeze while
emerging from standby or hibernate. I'm in the midst of troubleshooting
this other problem now, since I need to have the DLA functionality so I
can either "save to:" or "back-up to:" my cd/dvd writer.

You're not alone

Peter's initial post pasted below:
______________________________________________________________
The subject says it all! Installing Sonic's DLA software (latest
retail version purchased from website) appears to proceed withou
problems, but, when it is installed, XP's Control Panel hangs when you
try to access "Performance and Maintenance" - the right hand side of
the screen appears normally but the menu on the left hand does not
appear and none of the links on the right hand side do anything.
Closing the window gets you the usual "this program is not responding"
box, and "End Now", gets you back to the normal Windows screen.
Uninstalling DLA puts everything right (except, of course, that you
don't have the DLA functionality). The problem is absolutely
reproducible with repeated installation/uninstallation of the DLA
software.

Hardware is Asus A7N8X Deluxe with Athlon XP 2600+ and two 256Meg
sticks of premium PC 3200 Memory running in Dual-Channel mode, booting
from a 160 GB SATA disk. DVD RW is Sony 510A on the secondary channel.

OS is XP Professional with all current patches.

I don't have any particularly wierd hardware or software (except
Norton AV) installed, and I am not having any other identifiable
hardware or software problems.

Apparently appropriate Google Searches have been non-productive,
Sonic's support site does not recognise DLA as "supportable" software,
and their "Contact Us" link is currently broken. Has anyone any other
ideas?

Please respond to the Newsgroup, so that others may benefit from the
exchange.
Peter R. Fletcher

 

[Nathan McNulty]

That is something that should be reported to Sonic so they can fix their
software.

 

[Peter R. Fletcher]

God knows we've tried!

That is something that should be reported to Sonic so they can fix their
software.

Please respond to the Newsgroup, so that others may benefit from the exchange.
Peter R. Fletcher

 

[Paul R]

Problem solved!

I tried to contact Sonic with this problem, as Peter did, but found the
same roadblocks he found (i.e, product is "unsupported," email link does
not work, other email links to other products -- as a backdoor way to
get help -- require those products' registration numbers, etc.). It
seems Sonic has built a cocoon around itself making it difficult for its
users to get help.

However, just last night I found a workaround that finally worked:
Disabling 3rd party browser extensions in IE6.

Now I can use this DLA version and my Control Panel is unaffected. Not
sure if it will work for everyone, though, since I haven't used IE for a
2 or 3 years -- I generally use some version of Netscape or Mozilla --
though I keep IE for the Win updates. Those qwho use IE might have a
problem with this fix.

One thing puzzles me: What does the functionality of the Control Panel
have to do with disabling 3rd party browser extensions?

 

[Peter R. Fletcher]

I can't see a "fix" that would (presumably) prevent me from using any
plugins in my usual browser as "solving" this problem, however helpful
it may be if you don't use IE.

Problem solved!

I tried to contact Sonic with this problem, as Peter did, but found the
same roadblocks he found (i.e, product is "unsupported," email link does
not work, other email links to other products -- as a backdoor way to
get help -- require those products' registration numbers, etc.). It
seems Sonic has built a cocoon around itself making it difficult for its
users to get help.

However, just last night I found a workaround that finally worked:
Disabling 3rd party browser extensions in IE6.

Now I can use this DLA version and my Control Panel is unaffected. Not
sure if it will work for everyone, though, since I haven't used IE for a
2 or 3 years -- I generally use some version of Netscape or Mozilla --
though I keep IE for the Win updates. Those qwho use IE might have a
problem with this fix.

One thing puzzles me: What does the functionality of the Control Panel
have to do with disabling 3rd party browser extensions?

Please respond to the Newsgroup, so that others may benefit from the exchange.
Peter R. Fletcher