performance issue

[Guest]

Hi,

So a few days ago, after attempting to find a wireless network connection
(and perhaps accidentally finding an unsafe connection) in the student union,
my computer began to act strangely. It would crash with a "physical memory
dump error." I ran Symantec Antivirus and it seemed to get rid of a trojan,
but it still crashed, so I ran system restore. Since then, I've run every
program I have (ad-aware, windows antispyware, symantec) and everything seems
to check out. However, it almost seems like my computer is having to work
too hard to do things it could normally do. The most notable difference is
that I cannot run iTunes and surf the web at the same time. I've checked the
task manager and I can't find anything that is taking up an abnormally large
amount of memory. There doesn't seem to be a troubleshooting inquiry for
this, so I decided to ask here. Any help would be great.

Thanks,
Brian

 

[Gerry Cornell]

Tom

Make sure you have a boot or restore disk.

If you are still getting BSOD Stop Error messages and / memory dumps I
suggest you Disable automatic restart on system failure. This should
help by allowing time to write down the STOP code properly. Right click
on the My Computer icon on the Desktop and select Properties, Advanced,
StartUp and Recovery, System Failure and uncheck box before
Automatically Restart.

Enable automatic restart on system failure after you have captured /
copied and pasted the message in a further post here.

Also look in the System tab of Event Viewer over the last 24 hours for
Error Reports are Errors or Warnings and not Information and post copies
here.

You can access Event Viewer by
selecting Start, Administrative Tools, Event Viewer. When researching
the
meaning of the error, information regarding Event ID, Source and
Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;enus;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message(email) and do a paste into the body of
the
message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after
exiting from Event Viewer.


Hope this helps.

Gerry
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