PC Shuts Down

[KenP]

Hi, I hope you are doing well.

I have Compaq Presario laptop with XP Home. I got virus,
installed Norton AV 2004. When I ran virus scan or any
other program, the PC would shut down a few minutes into
the operation. No warning message or message box, just
shut down/off. I removed Norton AV and the problem
stopped. Thinking I was smart, I installed Mcafee AV and
had the same problem--the PC shuts down a few minutes into
any operation, including a virus scan.

Does anyone have a clue as to why this is happening? The
shutting down appears to be associated with the AV, but
how and what do I do to resolve issue?
Thanks in advance.

KenP

 

[Adam Turner]

You can always try a restore point.

Adam Turner
Hi, I hope you are doing well.

I have Compaq Presario laptop with XP Home. I got virus,
installed Norton AV 2004. When I ran virus scan or any
other program, the PC would shut down a few minutes into
the operation. No warning message or message box, just
shut down/off. I removed Norton AV and the problem
stopped. Thinking I was smart, I installed Mcafee AV and
had the same problem--the PC shuts down a few minutes into
any operation, including a virus scan.

Does anyone have a clue as to why this is happening? The
shutting down appears to be associated with the AV, but
how and what do I do to resolve issue?
Thanks in advance.

KenP

 

[wojo]

Many viruses out there operate in this manner. They make it difficult if not
impossible to install AV software once your infected. Your best bet is to
run an online AV software such as:
http://housecall.trendmicro.com/
The software hopefully will remove the virus / viruses on your computer and
thus allow you to install your AV software.

--
TO Email: Remove [SPAM]
If I can help you I will.
If you can help me thanks.

--

**Useful Links**
AdAware: www.lavasoftusa.com/software/adaware/

Spybot S & D: www.safer-networking.org/

Check for Parasites/Worms: www.gemal.dk/browserspy/parasites.html

Blaster Security Patch:
http://www.microsoft.com/security/incident/blast.asp

TweakUI and other PowerToys:
www.microsoft.com/windowsxp/pro/downloads/powertoys.asp

 

[Malke]

You can always try a restore point.

Adam Turner
Hi, I hope you are
doing well.

I have Compaq Presario laptop with XP Home. I got virus,
installed Norton AV 2004. When I ran virus scan or any
other program, the PC would shut down a few minutes into
the operation. No warning message or message box, just
shut down/off. I removed Norton AV and the problem
stopped. Thinking I was smart, I installed Mcafee AV and
had the same problem--the PC shuts down a few minutes into
any operation, including a virus scan.

Does anyone have a clue as to why this is happening? The
shutting down appears to be associated with the AV, but
how and what do I do to resolve issue?
Thanks in advance.

KenP

I really don't see what good System Restore is going to do for the OP at
this point. He obviously has a virus that is a nasty one. Ken, you are
going to have to try cleaning your computer as follows:

1) Take the infected machine off the Internet and any lan immediately.
2) From a different, clean machine download Stinger from here:

http://vil.nai.com/vil/stinger/

and run it in Safe Mode. Stinger is a limited virus checker, but its
advantage is that it is standalone and doesn't need to be installed.
3) Hope that Stinger cleans up the machine enough to be able to
reinstall your av or install a new, current one. Update its definitions
and do a full scan.
4) Continue the cleaning process by removing any spyware with Spybot
Search & Destroy (http://www.safer-networking.org) and Ad-aware
(http://www.lavasoftusa.com). Be sure to update these programs before
running them. These programs are free, so run them both since they
complement each other. It is best to run antivirus and spyware removal
tools in Safe Mode.

If you aren't able to clean your computer with Stinger, either take the
machine to a good local computer shop to see if they can fix it; or do
the Compaq Recovery which will return your machine to factory
condition. Note that you will lose all data and programs you added.

Malke