Shutdown

[KP]

Hi, I hope you are having a great day.

I have Compaq laptop w/Win XP. I got virus and updated
virus protection using Norton AV 2004. When I tried to run
virus scan or almost any other task, the PC would shutdown
after a few minutes. I deleted NAV 2004 and problem went
away. I installed McAfee and had same problem. I removed
McAfee.

Does anyone know what could possibly be causing the system
to shut down with Antivirus software installed? Could it
be something in registry or ???????

Thanks in advance.

KOP

 

[Malke]

Hi, I hope you are having a great day.

I have Compaq laptop w/Win XP. I got virus and updated
virus protection using Norton AV 2004. When I tried to run
virus scan or almost any other task, the PC would shutdown
after a few minutes. I deleted NAV 2004 and problem went
away. I installed McAfee and had same problem. I removed
McAfee.

Does anyone know what could possibly be causing the system
to shut down with Antivirus software installed? Could it
be something in registry or ???????

Your computer is probably still infected with a virus (or viruses) that
break antivirus software. This could happen if you had an older
antivirus version, weren't updating its definitions or didn't renew
your subscription. The usual way to deal with this is to:

1) Take the infected machine off the Internet and any lan immediately.
2) From a different, clean machine download Stinger (http:/
vil.nai.com/vil/stinger/) and run it in Safe Mode. Stinger is a limited
virus checker, but its advantage is that it is standalone and doesn't
need to be installed.
3) Hope that Stinger cleans up the machine enough to be able to
reinstall your av or install a new, current one. Update its definitions
and do a full scan.
4) Continue the cleaning process by removing any spyware with Spybot
Search & Destroy (http://www.safer-networking.org) and Ad-aware
(http://www.lavasoftusa.com). Be sure to update these programs before
running them. These programs are free, so run them both since they
complement each other. It is best to run antivirus and spyware removal
tools in Safe Mode.

Malke

 

[Xoana]

Courtesy of the MVP Spanish
Virs sasster:
http://www.vsantivirus.com/faq-sasser.htm

mainly read the subject that "you must format"
10. Why if I have cleaned the worm, still they request to
me that I must to format my pc?
http://www.vsantivirus.com/faq-sasser.htm#10