PC Rebooting when attempting to shut down

[R.C.Gregson]

Having a strange problem with a PC at work. When we try to shut the
computer down from Windows, once it does it's thing and get's to the
power off phase, it reboots and restarts. The only way to get the PC
to shutdown and stay off is to hold the power button in. We've tried
swapping out the Power Supply and RAM to see if there were issues there
but we still have the problem. A faulty swicth on the mobo perhaps?

Any ideas, information or potential solutions would be much appreciated.

 

[Richard Urban]

Your computer is likely "crashing" upon shutdown.

Go to Start. Right click on My Computer. Go to properties. Go to Advanced -
then Startup and Recovery.

Remove the check from the box for "Automatically Restart".

Close down the windows. Now restart your computer again. If the computer
crashes on shutdown, you will get the "blue screen of death". Write down
what is in the screen, word for word. Post the message back here (in this
same thread please) and someone may be able to assist you.


--
Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Ragvaror]

Thanks for the direction Richard. We ran through that but didn't get
anywhere with it. The problem I'm having is I'm based in an office at
one end of the country and this PC is in a satellite office at the
other end! Seems like a mobo / power switch issue to me maybe? But
yea, no blue screen action. It shuts down as normal but as soon as the
power goes to flick off up she comes again.

 

[Richard Urban]

Look in your bios power-on options. See if there is a setting chosen that
may cause this.

--
Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!