PC may have been hijacked.

[Guest]

This XP laptop I have been working on had many viruses and spyware which I
removed with AVG antivirus and SpySweeper spyware program. After the last
running of SpySweeper it insisted on a reboot, and now at logon I get a
window stating "This copy of Windows must be activated with Micosoft before
you can log on". I tryed to follow the promps, but even when I put in the
correct product key it says its wrong and refuses let me in. I went to a
link: "http://pa.one.microsoft.com/portal.aspx(with a whole bunch of numbers,
letters and symbols after it) which I have no way of knowing if it is really
a Microsoft website or not. There is also a phone number 888-571-2929, which
they suggest I call to talk to a Microsoft representative. I don't now if
this website address, and or the phone number are okay, or they are a scam.
Can anyone give any suggestions?

Thanks

Ted

 

[Jerry]

An 888 number is toll-free so what would you lose by calling it?

 

[Nepatsfan]

For starters, if it's not legitimate, he would be giving a
valid CD key to someone who will use it to activate a pirated
version of Windows. If in the future he needed to activate
Windows on his own PC, he'd be told that it was already
activated on another computer.

Nepatsfan

 

[Nepatsfan]

This XP laptop I have been working on had many viruses and
spyware which I removed with AVG antivirus and SpySweeper
spyware program. After the last running of SpySweeper it
insisted on a reboot, and now at logon I get a window
stating "This copy of Windows must be activated with
Micosoft before you can log on". I tryed to follow the
promps, but even when I put in the correct product key it
says its wrong and refuses let me in. I went to a link:
"http://pa.one.microsoft.com/portal.aspx(with a whole bunch
of numbers, letters and symbols after it) which I have no
way of knowing if it is really a Microsoft website or not.
There is also a phone number 888-571-2929, which they
suggest I call to talk to a Microsoft representative. I
don't now if this website address, and or the phone number
are okay, or they are a scam. Can anyone give any
suggestions?

Thanks

Ted

This portion of the link you posted appears to be legit.
http://pa.one.microsoft.com/portal.aspx


That said, just to be on the safe side you might want to take a
look here for assistance with product activation:

Activation and registration of a Microsoft product
http://support.microsoft.com/kb/326851

The phone number listed there for Windows activation is (888)
571-2048.

Good luck

Nepatsfan