PC hunged while starting

[Joe problem]

Hi,
Whenever I start my PC it got stuck at the motherboard information, no
window logo loading. I have to restart it at least 20-30 times to load the
window XP (SP2). Once my PC is on I have no problem, no hang up or other
problem. Do I need to format my PC. If I format, I want to save my documents
on the hard drive. I have not Hard drive back up. How do I go about it?

 

[Brian A.]

Hi,

Whenever I start my PC it got stuck at the motherboard information, no
window logo loading. I have to restart it at least 20-30 times to load the
window XP (SP2). Once my PC is on I have no problem, no hang up or other
problem. Do I need to format my PC. If I format, I want to save my
documents on the hard drive. I have not Hard drive back up. How do I go
about it?

When it's stalled at the POST are there any messages at the bottom of the
screen similar to "Press F# to enter setup" and/or "Press F# to continue" (#
= an actual number)? If yes, press the key required to enter setup and
check the date/time to see if it's correct. What you state indicates in all
probability the CMOS battery on the motherboard is dead or very near to it.

Check any documentation that was included with the PC, the PC or
motherboard manufacturers support site for information on how to replace the
CMOS battery. They're easy to replace in most motherboards that aren't
ancient relics of the past. The battery is appox the size of a nickle and
is held in on the motherboard by a spring clip, pop the old one out and
press the new one in.


--

Brian A. Sesko
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Malke]

Hi,
Whenever I start my PC it got stuck at the motherboard information, no
window logo loading. I have to restart it at least 20-30 times to load the
window XP (SP2). Once my PC is on I have no problem, no hang up or other
problem. Do I need to format my PC. If I format, I want to save my
documents on the hard drive. I have not Hard drive back up. How do I go
about it?

Back up your data *now*. Do not wait.

While the CMOS battery might need replacing as Brian A. suggested, it isn't
on the list of things that I would consider based on your post. Instead,
your symptoms are indicative of a failing power supply. Swap yours out for
a known-working one. If that solves the issue, fine. If not, your
motherboard may be failing.

If this is a laptop, you will need to contact the laptop mftr.'s tech
support for repair/replacement.

Testing hardware failures often involves swapping out suspected parts with
known-good parts. If you can't do the testing yourself and/or are
uncomfortable opening your computer, take the machine to a professional
computer repair shop (not your local equivalent of
BigComputerStore/GeekSquad). If possible, have all your data backed up
before you take the machine into a shop.

Malke

 

[nass]

Hi,
Whenever I start my PC it got stuck at the motherboard information, no
window logo loading. I have to restart it at least 20-30 times to load the
window XP (SP2). Once my PC is on I have no problem, no hang up or other
problem. Do I need to format my PC. If I format, I want to save my documents
on the hard drive. I have not Hard drive back up. How do I go about it?

This can Indicate a loose Cable like the Power Cord/Power supply is going
bad, Data cable not firmly fitted to and from the Motherboard to the hard
Drive.

Can you Get the Error messages in the Event Viewer for us to have a look.
- Have a look in the Event Viewer for error messages(X) that can shed some
light and post it back in your next post by performing the following:later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Run the System File Checker (sfc /scannow) on your machine.
Try to back up on a CD/DVD, Flash Stick/USB memory Stick if you have a
valuable data you want safe just in case thing goes in the wrong way!
Windows XP Backup Made Easy
http://www.microsoft.com/windowsxp/using/setup/learnmore/bott_03july14.mspx

Use Backup to Protect Data
http://www.microsoft.com/windowsxp/using/security/learnmore/backup.mspx

If you don't have a CD and the Backup utility not installed try one of the
following free applications:

Snap Backup
http://www.snapbackup.com/
Drive Backup 9.0 Free Edition
http://www.paragon-software.com/home/db-express/download.html

You will need to test your hard drive health by downloading the diagnostic
tool to test and see if it is dead or something else is wrong like RAM,
Motherboard dying..etc.

HTH,
nass

 

[Gerry]

Joe

Another computer, DVD, flash drive etc or any number of backup media!
What volume of data files is involved?

What error appears in the system log of Event Viewer when you encounter
the boot problem?

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[db]

not sure what you mean
when you state motherboard
information.

when the computer boots
up the basic input output
system (BIOS) testing begins
the testing of the components
attached/installed on the
motherboard.

so if it is stalling on a component,
then you should focus your
attention on that component which
failed to register.

so, double check your bios
settings to see if there are
unregistered components
that you know should be
there.

also, while in the bios
double check the clock/time.

if it is not accurate, then
this is a good indication you
need to replace the motherboard
battery.

if the clock is ok, then try
pressing the key to have
the bios settings automatically
set.

although you can customize
the settings, not all attributes
that the bios provides are applicable.

for example if you enabled
"over clocking" your ram, your
ram may not be compatible
with the feature and can stall
your system.

so, if you can boot
up normally with auto settings.

if not, figure out which
component is stalling your
system.

--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- Microsoft Partner
- @hotmail.com
~~~~~~~~~~"share the nirvana" - dbZen