PC has been "cleaned up", cannot access windows "accounts"

[Guest]

We have Windows XP Professional.
I needed a new DVD writer, and USB point. The tech was also asked to "clean
up" the PC as it's 5 years old, and needed an overhaul. He said he would back
up everything. Has not got a back up disc (too many viruses "and you were in
a hurry"!!).
We got home, plugged in, a single user account came up - can access all
shared documents from there, but all access to our separate accounts "bob"
and "jane" is denied. checking them in "properties" it appears there is
nothing in them.

Spoke to tech. on phone, he says it's all there, we just need to know how to
access.

Am desperate - any ideas?

Many thanks

 

[Guest]

We have Windows XP Professional.
I needed a new DVD writer, and USB point. The tech was also asked to "clean
up" the PC as it's 5 years old, and needed an overhaul. He said he would back
up everything. Has not got a back up disc (too many viruses "and you were in
a hurry"!!).
We got home, plugged in, a single user account came up - can access all
shared documents from there, but all access to our separate accounts "bob"
and "jane" is denied. checking them in "properties" it appears there is
nothing in them.

Spoke to tech. on phone, he says it's all there, we just need to know how to
access.

Am desperate - any ideas?

Many thanks

Hi Bob,
You may experiencing a profile corruption, try to create a new profile (as
Admin) and copy the data from one of these profile to the new and test to see
if it will work.
If it did work then you know it is a profile corruption, after making sure
you copied all the Data from the Old Profile to the new one, you can safely
delete the old corrupted one, the same with other account.
How to Identify a Damaged User Profile and Create a New Profile
http://support.microsoft.com/kb/811151
How to copy data from a corrupted user profile to a new profile
http://support.microsoft.com/kb/811151
HTH.
nass

 

[Guest]

Glad to help Bob and you are welcome.
Good luck.
nass

 

[Guest]

Thanks so much nass, just what I needed! That'll teach me to go to a guy just
because it was cheap.

Cheers

bobjane

 

[David B.]

Do some calling around to various shops and get their labor rates, if you
find one much lower than the average for your area, take it as an indication
that you should probably look elsewhere, not a foolproof method, but it's a
method.