Pause when opening Business Contact

[Rich Raine]

I would sincerely appreciate any guidance on this problem I have been
researching for a considerable period to no avail.

I'm evaluating BCM with only 7 sample business contacts. My contacts have
380 entries.
When I attempt to open any one of the business contacts, the system pauses
for exactly 10 seconds then opens the record. Other than this pause with
business contacts everything runs perfect. Opening a regular contact is
instantaneous.

I'm using a Lenovo X300 with 1.2Ghz, 3Gig Ram, 64 Gb SSD with Vista
Business. I have BCM installed and upgraded, 2005SQL upgraded.

My profuse thanks in advance for any suggestion to consider.

 

[Luther]

I would sincerely appreciate any guidance on this problem I have been
researching for a considerable period to no avail.

I'm evaluating BCM with only 7 sample business contacts.  My contacts have
380 entries.
When I attempt to open any one of the business contacts, the system pauses
for exactly 10 seconds then opens the record.  Other than this pause with
business contacts everything runs perfect.  Opening a regular contact is
instantaneous.

I'm using a Lenovo X300 with 1.2Ghz, 3Gig Ram, 64 Gb SSD with Vista
Business.  I have BCM installed and upgraded, 2005SQL upgraded.  

My profuse thanks in advance for any suggestion to consider.

This happens when you open first Business Contact in an Outlook
session, or also when you open subsequent Business Contact in that
Outlook session?

 

[Rich Raine]

Luther, thanks for your interest....
This pause which is always 10secs occurs anytime I --
open a business contact
open an account
if a business contact is open and I use the next item (Ctrl+>) or prev item.
My hmble guess the pause somehow related to the SQL Server 2005 as when I go
to regular contacts in Outlook the opening and closing is instantaneous.

Outlook with BCM was installed on a brand new machine (the first program) so
other conflicts should be nonexistent. I'm really perlexed.... think of what
a pain to wait 10 sec between viewing each account, contact...

I am amazed this has not been reported before. I have uninstalled and
reinstalled then updateded all programs... 3 times...

The only thing different about this machine is the SSD drive... but this has
sped up everything substantially.

If you give any kind of idea, I'm willing to pursue it to whatever extend I
can... I like the concept of BCM and how it intergrates with Outlook but I
can't imagine how regular computer users could ever use or install this
program.

Thanks so much for your interest...

Rich Raine

 

[Luther]

Luther, thanks for your interest....
This pause which is always 10secs occurs anytime I --
open a business contact
open an account
if a business contact is open and I use the next item (Ctrl+>) or prev item.  
My hmble guess the pause somehow related to the SQL Server 2005 as when Igo
to regular contacts in Outlook the opening and closing is instantaneous.

Outlook with BCM was installed on a brand new machine (the first program)so
other conflicts should be nonexistent.  I'm really perlexed.... think of what
a pain to wait 10 sec between viewing each account, contact...

I am amazed this has not been reported before.  I have uninstalled and
reinstalled then updateded all programs... 3 times...

The only thing different about this machine is the SSD drive... but this has
sped up everything substantially.

If you give any kind of idea, I'm willing to pursue it to whatever extendI
can... I like the concept of BCM and how it intergrates with Outlook but I
can't imagine how regular computer users could ever use or install this
program.

Thanks so much for your interest...

Rich Raine






- Show quoted text -

It takes about a second to open a business contact on my machine with
two gigs of ram.

Do your Business Contacts have a lot of history? Probably not if
you're just starting out.

Somethng about Sql would explian the difference between Outlook and
BCM contacts, but the default Sql configuration should allow it to run
fast.

Do you have encrypted drive, or an anti-virus program running? Try
turning it off and see if that mackes a difference.

 

[Rich Raine]

Luther,
I have 3 gigs. There are no histories. I removed all reference and turned
off the auto histories for the 7 business contacts I have entered.

My drive is not encrypted. I have disabled Norton Anti Virus by preventing
the load on on startup.

Is it possible there is some interaction with the SSD and SQL? It's the
only thing I can think of. Would microsoft not provide an immediate fix as
the future is got to be going toward SSD... they must have knowledge of this
but now.

There is nothing on my new machine other than Quicken and Office 2007.

 

[Luther]

Luther,
I have 3 gigs.  There are no histories.  I removed all reference and turned
off the auto histories for the 7 business contacts I have entered.

My drive is not encrypted.  I have disabled Norton Anti Virus by preventing
the load on on startup.

Is it possible there is some interaction with the SSD and SQL?  It's the
only thing I can think of.  Would microsoft not provide an immediate fix as
the future is got to be going toward SSD... they must have knowledge of this
but now.

There is nothing on my new machine other than Quicken and Office 2007.









- Show quoted text -

I missed the SSD in your original description. I imagine that
theoretically an SSD, with no moving parts, should be faster than a
hard disk, but on the other hand the industry has a lot of experience
writing drivers for hard disks, and little experience with SSDs. I
know that once a machine has a certain amount of RAM, the main
throttle on Sql Server is disk IO.

Check around and see if other users of your brand of SSD have run into
performance issues.

 

[Rich Raine]

Microsoft sent an update to SQL server yesterday which I installed with the
hope "this is it" but there was no change.
I'll look around but consider BCM is the only program this shows on --
These SSD drives are the perfect upgrade to the computer...
It would be incredible if this was the only program users could not use with
SSD.

I'll report back if I can find a solution...