Pass Change Issue


G

Guest

I have a user when she logs on gets a message stating that her password will
expire in x number of days would you like to change it. She slects yes and
changes her password as usual. However she gets an error Microsoft office
Outlook Your Windows Password could not be changed this account is currently
restricted. She attempts this several times and eventual gives up and hits
cancel and it takes her back to the main screen. She then logs on using the
new password. What is causing this?
 
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V

Vincent Xu [MSFT]

Hi ,

I found following article:

822986 "Your Windows password could not be changed" error message in Outlook
http://support.microsoft.com/default.aspx?scid=kb;EN-US;822986

This article applies to Windows 2003 server

However, you post this issue in Windows 2000 queue. Please check the
Exchange server & DC, if they are running Windows Server 2003.

Also, I think following article can help:

Client unable to change Windows NT or Windows 2000 password
http://support.microsoft.com/?id=236111

If the problem still occurs, please let me know:

1. The client OS version
2. The DC&Exchange Version
3. I would suggest you enable logging in Outlook and wait for the issue to
occur again. The event log should capture any specific error codes that may
be returned when it happens.

Have a good day.

Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and confers no rights.
======================================================



--------------------
 
G

Guest

The cleint was windos 2000, the dc's are windows 2000, and the exchange 2003
server is running on Windows 2003
 
V

Vincent Xu [MSFT]

Hi,

Based on my experience, this issue can occur because :

Users logs onto the workstation with the user account that matches the
outlook account,Tthe client is not logged on to the domain that the
password is changed in. Therefore, the client outlook cannot establish a
remote procedure call (RPC) connection to the Local Security Authority
(LSA) to change the password. That is why the user can log on with the new
password later.

Now, I'd like to check, the client is working properly? Let me know if you
still have questions.

Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and confers no rights.
======================================================



--------------------
 
G

Guest

Everything appears to be correct on the worstation. We run a single domain.
This appears to happen when she's forced to change her password everyy month.
 
V

Vincent Xu [MSFT]

Hi,

This problem occurs once a month.Really hard to troubleshooting.

Try following two articles and let me know if the problem still occurs.

Client unable to change Windows NT or Windows 2000 password
http://support.microsoft.com/?id=236111

822986 "Your Windows password could not be changed" error message in Outlook
http://support.microsoft.com/default.aspx?scid=kb;EN-US;822986

Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and confers no rights.
======================================================



--------------------
 
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G

Guest

This isn't exactly the error mesage. The error message is a Microsoft Office
Outlook error stating that your windows password could not be changed. This
account is restricted. Do you think the 822986 KB article applied to this
even thought its not exactly the same messsage but similar.
 
V

Vincent Xu [MSFT]

Hi George,

I think it is a possible cause that you can have a try. Meanwhile, I have
performed deep research on this issue. I also suspect this issue can be
caused :

1 You are using Basic authentication to the proxy server for Exchange.
2 You are using NTLM authentication to the proxy server for Exchange, but
Windows does not automatically send the NTLM challenge/response data.
Windows does not do this because the older LANMAN challenge/response
password is included in the authentication data.

Please check following article:

You must provide Windows account credentials when you connect to Exchange
Server 2003 by using the Outlook 2003 RPC over HTTP feature
http://support.microsoft.com/default.aspx?scid=kb;EN-US;820281

Let me know if the problem still occurs.

Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.

We also love to hear your product feedback!
Let us know what you think by posting
from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and confers no rights.
======================================================



--------------------
 
V

Vincent Xu [MSFT]

Hi George,

I suggest you try to follow the KB article 822986 as well as 820281 and let
me know if the problem still occurs. I'll try my best to be of assistance.

You must provide Windows account credentials when you connect to Exchange
Server 2003 by using the Outlook 2003 RPC over HTTP feature
http://support.microsoft.com/default.aspx?scid=kb;EN-US;820281

Thanks.

Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and confers no rights.
======================================================



--------------------
 
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V

Vincent Xu [MSFT]

Hi George,

I think I'd better to have a explain. I do understand the symptom described
in 822986 is not exactly the same as yours, however, I think it is still
to have a try. As well as 820281

You must provide Windows account credentials when you connect to Exchange
Server 2003 by using the Outlook 2003 RPC over HTTP feature
http://support.microsoft.com/default.aspx?scid=kb;EN-US;820281

Please rest assured that I'll try my best to be of assistance if the
problem persists.

Thanks.


Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and confers no rights.
======================================================



--------------------
X-Tomcat-ID: 99850092
References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: (e-mail address removed) (Vincent Xu [MSFT])
Organization: Microsoft
Date: Fri, 02 Jun 2006 06:51:25 GMT
Subject: RE: Pass Change Issue
X-Tomcat-NG: microsoft.public.win2000.general
Message-ID: <[email protected]>
Newsgroups: microsoft.public.win2000.general
Lines: 373
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.win2000.general:203650
NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182

Hi George,

I suggest you try to follow the KB article 822986 as well as 820281 and let
me know if the problem still occurs. I'll try my best to be of assistance.

You must provide Windows account credentials when you connect to Exchange
Server 2003 by using the Outlook 2003 RPC over HTTP feature
http://support.microsoft.com/default.aspx?scid=kb;EN-US;820281

Thanks.

Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and confers no rights.
======================================================



--------------------
Thread-Topic: Pass Change Issue
thread-index: AcaFtxjhTfdEpvWPRAK1o1ymYB4o5A==
X-WBNR-Posting-Host: 209.244.152.162
From: =?Utf-8?B?R2VvcmdlIFNjaG5laWRlcg==?=
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
Subject: RE: Pass Change Issue
Date: Thu, 1 Jun 2006 13:08:06 -0700
Lines: 307
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
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Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
Newsgroups: microsoft.public.win2000.general
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NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
X-Tomcat-NG: microsoft.public.win2000.general

You think I should try the steps out lined in this link then to try to resole
the problem.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;822986


:

Hi George,

I think it is a possible cause that you can have a try. Meanwhile, I have
performed deep research on this issue. I also suspect this issue can be
caused :

1 You are using Basic authentication to the proxy server for Exchange.
2 You are using NTLM authentication to the proxy server for Exchange, but
Windows does not automatically send the NTLM challenge/response data.
Windows does not do this because the older LANMAN challenge/response
password is included in the authentication data.

Please check following article:

You must provide Windows account credentials when you connect to Exchange
Server 2003 by using the Outlook 2003 RPC over HTTP feature
http://support.microsoft.com/default.aspx?scid=kb;EN-US;820281

Let me know if the problem still occurs.

Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.

We also love to hear your product feedback!
Let us know what you think by posting
from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and confers no rights.
======================================================



--------------------
Thread-Topic: Pass Change Issue
thread-index: AcaE5qfKZ7tzzJTIT96fqcfaRIdxkg==
X-WBNR-Posting-Host: 209.244.152.162
From: =?Utf-8?B?R2VvcmdlIFNjaG5laWRlcg==?=
<[email protected]>
References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
Subject: RE: Pass Change Issue
Date: Wed, 31 May 2006 12:16:01 -0700
Lines: 254
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
Newsgroups: microsoft.public.win2000.general
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.win2000.general:203561
NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
X-Tomcat-NG: microsoft.public.win2000.general

This isn't exactly the error mesage. The error message is a Microsoft
Office
Outlook error stating that your windows password could not be changed.
This
account is restricted. Do you think the 822986 KB article applied to
this
even thought its not exactly the same messsage but similar.

:

Hi,

This problem occurs once a month.Really hard to troubleshooting.

Try following two articles and let me know if the problem still occurs.

Client unable to change Windows NT or Windows 2000 password
http://support.microsoft.com/?id=236111

822986 "Your Windows password could not be changed" error message in
Outlook
http://support.microsoft.com/default.aspx?scid=kb;EN-US;822986

Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader
so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and confers no
rights.
======================================================



--------------------
Thread-Topic: Pass Change Issue
thread-index: AcaD70AQw0sfUgiNQ1+IbUGYHt+Pnw==
X-WBNR-Posting-Host: 209.244.152.162
From: =?Utf-8?B?R2VvcmdlIFNjaG5laWRlcg==?=
<[email protected]>
References:
<[email protected]hx.gbl>
<[email protected]>
<[email protected]>
Subject: RE: Pass Change Issue
Date: Tue, 30 May 2006 06:45:02 -0700
Lines: 166
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
Newsgroups: microsoft.public.win2000.general
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.win2000.general:203481
NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
X-Tomcat-NG: microsoft.public.win2000.general

Everything appears to be correct on the worstation. We run a single
domain.
This appears to happen when she's forced to change her password
everyy
month.

:

Hi,

Based on my experience, this issue can occur because :

Users logs onto the workstation with the user account that matches
the
outlook account,Tthe client is not logged on to the domain
that
the
password is changed in. Therefore, the client outlook cannot
establish
a
remote procedure call (RPC) connection to the Local Security
Authority
(LSA) to change the password. That is why the user can log on with
the
new
password later.

Now, I'd like to check, the client is working properly? Let
me
know
if
you
still have questions.

Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your
newsreader
so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and
confers
no
rights.
======================================================



--------------------
Thread-Topic: Pass Change Issue
thread-index: AcaA2I6tHADKLVfmTKq8U40ZnI1iYA==
X-WBNR-Posting-Host: 209.244.152.162
From: =?Utf-8?B?R2VvcmdlIFNjaG5laWRlcg==?=
<[email protected]>
References:
<[email protected]>
Subject: RE: Pass Change Issue
Date: Fri, 26 May 2006 08:25:02 -0700
Lines: 90
Message-ID:
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
Newsgroups: microsoft.public.win2000.general
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.win2000.general:203336
NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
X-Tomcat-NG: microsoft.public.win2000.general

The cleint was windos 2000, the dc's are windows 2000, and the
exchange
2003
server is running on Windows 2003

:

Hi ,

I found following article:

822986 "Your Windows password could not be changed" error
message
in
Outlook
http://support.microsoft.com/default.aspx?scid=kb;EN-US;822986

This article applies to Windows 2003 server

However, you post this issue in Windows 2000 queue. Please
check
the
Exchange server & DC, if they are running Windows Server 2003.

Also, I think following article can help:

Client unable to change Windows NT or Windows 2000 password
http://support.microsoft.com/?id=236111

If the problem still occurs, please let me know:

1. The client OS version
2. The DC&Exchange Version
3. I would suggest you enable logging in Outlook and wait for
the
issue
to
occur again. The event log should capture any specific error
codes
that
may
be returned when it happens.

Have a good day.

Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your
newsreader
so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and confers
no
rights.
======================================================



--------------------
Thread-Topic: Pass Change Issue
thread-index: AcaAAAZliBrbmFLTR3ey8DGj63JgCA==
X-WBNR-Posting-Host: 209.244.152.162
From: =?Utf-8?B?R2VvcmdlIFNjaG5laWRlcg==?=
<[email protected]>
Subject: Pass Change Issue
Date: Thu, 25 May 2006 06:35:02 -0700
Lines: 7
 
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