D
DAVE MC CABE
can you help me with this problem
I AM SORRY FOR LENT OF THIS EMAIL.
my anger is with the people who made partition magic
I would like to say with anger and my disappointment with
your software,i had a good working computer with a 80
gb,hard drive and over 300 mb, in memory.the operating
system winxp home edition and a good virus protection
software which i only paid a new yearly subscription to
within thelast mouth or two ( norton sysremworks
2002 ).Today i desided to partition my hard drive so i
could run windows 2000 i came across partition magic 8.0
on sale in pc world.with not alot of knowledge with
computers i paid for it .with the detail on the box i
could run multiple operating system ,organise and protect
your data.fine i loaded the software got as far as it
could go "telling me to load your new operating system or
start over.
I started to load win2000 onto my computer it restarted
and loaded, only when it started i had to pick one off
the two operating system it crash and would not
restart.even when i pick winxp it would not start,then i
used the start up disks partition magic ask when i
install it i was able to uninstall win2000, with shock it
had merger with winxp and i could not use system restore
to restore win xp. and it would not let me reinstall from
winxp disk. so i have a computer that half works and it
disable my internet access to ,so i would like some help
to restore my computer.at this stage i have deleted
partition magic 8.0.
yours, dave mc cabe
ps. i am going to email microsoft and computer active to
see if they can help me to.
email (e-mail address removed)
I had my harddrive partition to take win2000,and i had a
drive letter so i could save it to.
this is what they email me back
Hello Dave,
Thank you for contacting Symantec Online Technical
Support.
I'm sorry to read that you are having such troubles with
installing a second operating system.
In your email, you stated that the Windows 2000
installation has merged with the Windows XP installation,
and a choice had to made for which operating system to
boot with.
Since the two operating systems have merged, I could only
assume that Windows 2000 got installed to the same
partition as Windows XP already was, and not to a new
partition created just for Windows 2000.
If this is the case, then I cannot say what steps must be
taken to uninstall the Windows 2000, as it could have
merged into the Windows XP to a level that removing
Windows 2000 may not be easy, or even possible.
In our support documents for installing Windows 2000 into
an existing Windows XP system, the instructions say to
create a new partition, and make that partition
the "Active" partition.
That action will cause the system to use that new
partition by default the next time the computer starts,
and allow you to install the operating system only to
that new partition, and not to the one that Windows XP is
already installed to.
If you did not set the new partition as Active, then the
computer would boot to the existing Windows XP partition,
and the installation of Windows 2000 would then be merged
with Windows XP, unless you went through several steps to
change the location of the Windows 2000 installation.
I cannot say for sure exactly what has happened, but I
can only assume that the two operating systems are now in
the same partition because of the symptoms that you
described.
Please review our instructional document on "Partitioning
your hard disk using PartitionMagic 8.0 to install
Windows 2000/XP on an existing Windows 2000/XP system"
and see if any of the steps in that process may have been
missed, and that might be an answer to what happened.
That document can be seen at our website -
http://service1.symantec.com/SUPPORT/powerquest.nsf/6c360f
88152ecfce88256e91005066ac/84f7621b33e039d188256e75007ca3d
7?OpenDocument&prod=Norton%
20PartitionMagic&ver=8.x&src=sg&pcode=npmagic&svy=&csm=no
If the two operating systems have been merged, then
Microsoft support may need to be contacted for the proper
steps you to take for recovery.
Please let me know if you have any additional questions.
Best regards,
David
Symantec Authorized Technical Support
I AM SORRY FOR LENT OF THIS EMAIL.
my anger is with the people who made partition magic
I would like to say with anger and my disappointment with
your software,i had a good working computer with a 80
gb,hard drive and over 300 mb, in memory.the operating
system winxp home edition and a good virus protection
software which i only paid a new yearly subscription to
within thelast mouth or two ( norton sysremworks
2002 ).Today i desided to partition my hard drive so i
could run windows 2000 i came across partition magic 8.0
on sale in pc world.with not alot of knowledge with
computers i paid for it .with the detail on the box i
could run multiple operating system ,organise and protect
your data.fine i loaded the software got as far as it
could go "telling me to load your new operating system or
start over.
I started to load win2000 onto my computer it restarted
and loaded, only when it started i had to pick one off
the two operating system it crash and would not
restart.even when i pick winxp it would not start,then i
used the start up disks partition magic ask when i
install it i was able to uninstall win2000, with shock it
had merger with winxp and i could not use system restore
to restore win xp. and it would not let me reinstall from
winxp disk. so i have a computer that half works and it
disable my internet access to ,so i would like some help
to restore my computer.at this stage i have deleted
partition magic 8.0.
yours, dave mc cabe
ps. i am going to email microsoft and computer active to
see if they can help me to.
email (e-mail address removed)
I had my harddrive partition to take win2000,and i had a
drive letter so i could save it to.
this is what they email me back
Hello Dave,
Thank you for contacting Symantec Online Technical
Support.
I'm sorry to read that you are having such troubles with
installing a second operating system.
In your email, you stated that the Windows 2000
installation has merged with the Windows XP installation,
and a choice had to made for which operating system to
boot with.
Since the two operating systems have merged, I could only
assume that Windows 2000 got installed to the same
partition as Windows XP already was, and not to a new
partition created just for Windows 2000.
If this is the case, then I cannot say what steps must be
taken to uninstall the Windows 2000, as it could have
merged into the Windows XP to a level that removing
Windows 2000 may not be easy, or even possible.
In our support documents for installing Windows 2000 into
an existing Windows XP system, the instructions say to
create a new partition, and make that partition
the "Active" partition.
That action will cause the system to use that new
partition by default the next time the computer starts,
and allow you to install the operating system only to
that new partition, and not to the one that Windows XP is
already installed to.
If you did not set the new partition as Active, then the
computer would boot to the existing Windows XP partition,
and the installation of Windows 2000 would then be merged
with Windows XP, unless you went through several steps to
change the location of the Windows 2000 installation.
I cannot say for sure exactly what has happened, but I
can only assume that the two operating systems are now in
the same partition because of the symptoms that you
described.
Please review our instructional document on "Partitioning
your hard disk using PartitionMagic 8.0 to install
Windows 2000/XP on an existing Windows 2000/XP system"
and see if any of the steps in that process may have been
missed, and that might be an answer to what happened.
That document can be seen at our website -
http://service1.symantec.com/SUPPORT/powerquest.nsf/6c360f
88152ecfce88256e91005066ac/84f7621b33e039d188256e75007ca3d
7?OpenDocument&prod=Norton%
20PartitionMagic&ver=8.x&src=sg&pcode=npmagic&svy=&csm=no
If the two operating systems have been merged, then
Microsoft support may need to be contacted for the proper
steps you to take for recovery.
Please let me know if you have any additional questions.
Best regards,
David
Symantec Authorized Technical Support