OWA Access Limited (Red X)

[Guest]

I posted in the SBS 2003 group but didn't get any answers, hoping someone
here can help me... (Also posted in Win XP Help section)

I have two Win XP Pro PCs (fully patched/updated SP2, firewall off, IE 6) at
home that I use to connect to a company network's Outlook Web Access. One of
them is unable to write, forward or reply to OWA mail because the
place-holding "red x" appears where the text body should be. The other PC
works fine on OWA. All this via Remote Web Workplace. Both
remote PCs are behind the same typical home NAT firewall and have SP2 applied
with Windows Firewall disabled.

I have also reset the offending PC's Internet security settings to "medium"
and still no change. Removed and reinstalled java, no change.

Both PCs also have Firefox installed, but I'm using IE to access Remote Web
Workplace. I have also confirmed the same problem on another Outllok Web
Access site, so it must be IE at fault somehow?

Help and/or comments are appreciated!

 

[Guest]

I am having the same problem. Did you ever find out what is causing this?

JSTechinLA

 

[Robert Aldwinckle]

I am having the same problem. Did you ever find out what is causing this?

I suspect you may get more informed help from an Outlook newsgroup
but FWIW...

JSTechinLA

Use View Source to figure out what the Red-X represents.
My guess is it will be a filetype which is not supported properly
on the problem machine.



That conclusion doesn't follow necessarily.
The fact that no OWA sites can be accessed would equivalently
support the idea that OWA support in that machine was either
missing or broken.



Try a search?


http://groups-beta.google.com/group...P)++group:microsoft.*&rnum=2#5a668683e9420302

(Google Groups search for
OWA (redx OR "Red-X") (MSFT OR MVP) group:microsoft.*
)

Apparently I had a bad guess; Exchange newsgroups rather than Outlook
newsgroups may have better suggestions. (Thanks, LanWench.)

Two suggestions from MSFT personnel were uncovered by the same
search:

Greg Mansius suggested to try clearing your TIF. (That suggestion
in turn would make me try using a Ctrl-F5 Refresh.)

Race Farlow pointed out KB327843

So that would suggest a similar search on the web or an MSKB search
might be useful too:

http://www.mcse.ms/message331013.html

(MSN search for
OWA (redx OR "Red-X") (message OR messages) browser
)


HTH

Robert Aldwinckle
---

 

[Guest]

I never did find an answer, and have posted to several groups. I will
probably have to reinstall XP Pro...

I looked at the source on a new mail window, and too much data for me to
gain anything from. Guess I don't know what I'm looking for

FWIW Some of what I tried may help your particular problem:

Reinstall IE 6, involves uninstalling SP2 though.

Use OWA "options" and download "Current S/MIME Controls".

Best of luck to you, please update here if you find a fix!
--
Hope is not a plan!
Wasted effort is still effort :|

I am having the same problem. Did you ever find out what is causing this?

JSTechinLA

 

[Robert Aldwinckle]

I never did find an answer, and have posted to several groups. I will
probably have to reinstall XP Pro...

I think you could safely retry your May 4 post to exchange.clients
without offending anyone... <eg>

http://groups-beta.google.com/group...thor:[email protected]&rnum=3#2d86af872a973b6a

I looked at the source on a new mail window, and too much data for me to
gain anything from. Guess I don't know what I'm looking for

It's not that hard if you approach it methodically.
First choose something unique (e.g. text) near the Red-X
that is easy to find in the source. Usually that is enough
to spot the IMG tag which is causing it. If not, do the same
thing with something unique (e.g. text) which follows the Red-X.
Capture everything in between the two pieces of context you have found
and then if you're still uncertain exactly what the Red-X represents
you can post that snippet to see if someone else's eyes can help.


Good luck

Robert Aldwinckle
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