OWA Inbox 'Loading...' on Single XP client

[Guest]

Hi,

We've been running OWA on Exchange 2003 successfully for about 9 months now,
without problems. But for some reason on Friday, it decided to stop working
from my XP Pro workstation. When I log in to OWA, I get the usual frames,
loaded, but the mail listing pane just shows 'Loading...' this is the same
for any folder that contains mail. Eventually 'Loading...' disappears and
the frame is blank. I have opened Outlook 2003, and the inbox loads fine, I
have moved all emails out of the inbox to another folder, (thinking it may
be a corrupt inbox) but it doesn't help. I have just tried logging on to my
inbox via another workstation, and it loads fine, inbox, all folder, works
perfectly. So it seems just to be from my workstation.
I have looked at the following 3 articles, and the only one that really
suggests any relevant solution is the top one (the other 2 being owa server
based problems/solutions). The top article suggests checking IEs settings,
like language, which I have done. It was English-UK, I've just added
English-US, in case that was a problem. I've also added our OWA site to my
trusted sites list, and reset the security on trusted sites to Low. I have
added the OWA site to our Symantec firewall list of allowed sites, and even
tried disabling the firewall, to make sure it's not blocking anything.

http://support.microsoft.com/default.aspx?scid=kb;en-us;280823
http://support.microsoft.com/default.aspx?scid=kb;en-us;325965
http://support.microsoft.com/default.aspx?scid=kb;en-us;330220

Having tried everything I can think of, I'm now at a loss, can anyone
suggest a solution?

Cheers

Ben

P.S. We're running Windows 2003 server SP1, with Exchange 2003 SP2, my
workstation is XP Pro SP2, with Symantec Client Security 3, IE6 all SPs &
updates applied.

 

[John Chen [MSFT]]

Hello Ben,

Thank you for posting here!

I notice that you have posted the same question in our
microsoft.public.exchange.admin, microsoft.public.exchange.clients and
microsoft.public.windows.inetexplorer.ie6.browser newsgroups. I will focus
on the post in microsoft.public.exchange.clients. So please check my answer
there later and if you need any further assistance on this issue, please
reply to me in that thread so I can follow up with you in time. Also,
please don't cross-post the same question in multiple newsgroups in the
future so that our engineers can work on your question efficiently. Your
understanding and cooperation is appreciated.

Sincerely,
John Chen, MCSE, MCSA, MCDBA, MCSD
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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