Hello Andy,
Thank you for posting here!
According to your description, I understand that the user is unable to
receive emails in Outlook 2003. After you recreate a new OST file, the
user
can receive the emails until last Friday. However, you can logon another
computer with the specific to access all emails successfully. If I have
misunderstood your concern, please let me know.
Based on my experience, there are many potential causes of this problem.
Before we completely reinstall Outlook 2003, we can try the following
steps
to troubleshoot this issue firstly. Your patience is appreciated!
1. This issue may be related to some types of firewalls or AntiVirus
program. Please temporarily uninstall all the firewalls and Anti-Virus
programs in the problematic client side, and refer to the following
Knowledge Base article to make sure you have configured AntiVirus program
correctly in the Exchange Server side, as this may be helpful in resolving
this problem.
328841 Exchange and antivirus software
http://support.microsoft.com/?id=328841
245822 XGEN: Recommendations for Troubleshooting an Exchange Computer with
http://support.microsoft.com/?id=245822
2. Please test Outlook in the Safe Mode. The Safe Mode will disable all
add-ins or extensions that will not start, or a corrupted resource, file,
registry, or templates.
Click Start-->Run, type "Outlook /Safe" (Quotation marks are not included
and there is a space between Outlook and /safe) and press Enter.
3. Please refer to the following Knowledge Base articles to create a new
profile in Outlook to see whether the issue persists.
829918 How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918
Note: Please do not enable the Cached Exchange Mode in the new Outlook
profile firstly. If you can receive all emails now, please refer to the
following Knowledge Base article to create a new local Personal Folders
and
move all the Inbox email messages from last Friday till now into the new
Personal Folders. Then, re-enable the Cached Exchange Mode to test the
issue for a while again.
829971 How to create a .pst file in Outlook 2003
http://support.microsoft.com/?id=829971
4. If the issue persists in the new profile, please click Sync Issues
folder, and then capture a screenshot of the corresponding Synchronization
Log, and then post here for further investigation.
Please don't hesitate to let me know in case you have any further concerns
or updates.
Have a nice day!
Regards,
Martin Qiu
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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