Outlook Sync issue

[Andy]

One of my users all of a sudden had this problem. Last Friday, she found her
Outlook2003 will not receive any new emails. I checked the Exchange 2000
server and her mail-box, they look good and I was able to use another PC and
her ID to access her mail-box and see lots of new emails.
So, I did reinstall the Outlook 2003, delete ost file and re-sync and go
through MS article 842284. But it is still the same thing. She can not get
new emails. However, when I remove ost file and re-sync, she will see the
old emails until Friday. In her Outlook folder, there are sync errors.
I don't think this is an exchange server issue, because using a different
machine and same ID, it will be fine, and nobody else has the same
situation.
Anybody can help? Or do you know how to manually completely remove
Outlook2003????
Thanks!

 

[Lanwench [MVP - Exchange]]

One of my users all of a sudden had this problem. Last Friday, she found
her
Outlook2003 will not receive any new emails. I checked the Exchange 2000
server and her mail-box, they look good and I was able to use another PC
and
her ID to access her mail-box and see lots of new emails.
So, I did reinstall the Outlook 2003, delete ost file and re-sync and go
through MS article 842284. But it is still the same thing. She can not
get
new emails. However, when I remove ost file and re-sync, she will see the
old emails until Friday. In her Outlook folder, there are sync errors.
I don't think this is an exchange server issue, because using a different
machine and same ID, it will be fine, and nobody else has the same
situation.
Anybody can help? Or do you know how to manually completely remove
Outlook2003????
Thanks!

What SP on Outlook/Office?
What are the sync errors?
Are you sure it's a sync issue, and not the more common "software firewall
preventing UDP packets from reaching the client" issue?

 

[Andy]

What SP on Outlook/Office?
Office 2003, SP2

What are the sync errors?
See below.

Are you sure it's a sync issue, and not the more common "software firewall
preventing UDP packets from reaching the client" issue?
Can sync old emails. It worked before, on last Friday nothing was
installed/changed. Everybody else is fine.

From: Sharon Ferguson

Sent: Monday, November 21, 2005 9:50 AM

To: Sharon Ferguson

Subject: Synchronization Log:

Importance: High

9:50:18 Synchronizer Version 11.0.6555

9:50:18 Synchronizing Mailbox 'Sharon Ferguson'

9:50:18 Synchronizing server changes in folder 'Inbox'

9:50:18 Downloading from server 'server.domain.com'

9:50:26 Error synchronizing folder

9:50:26 [80070005-30070805-0-560]

9:50:26 Microsoft Office Outlook Offline Folders

9:50:26 For more information on this failure, click the URL below:

9:50:26
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070005-30070805-0-560

9:50:26 Done

"Lanwench [MVP - Exchange]"

 

[Lanwench [MVP - Exchange]]

In

What SP on Outlook/Office?
Office 2003, SP2

What are the sync errors?
See below.

Did you try everything suggested in the link provided?

Are you sure it's a sync issue, and not the more common "software
firewall preventing UDP packets from reaching the client" issue?
Can sync old emails. It worked before, on last Friday nothing was
installed/changed. Everybody else is fine.

From: Sharon Ferguson

Sent: Monday, November 21, 2005 9:50 AM

To: Sharon Ferguson

Subject: Synchronization Log:

Importance: High

9:50:18 Synchronizer Version 11.0.6555

9:50:18 Synchronizing Mailbox 'Sharon Ferguson'

9:50:18 Synchronizing server changes in folder 'Inbox'

9:50:18 Downloading from server 'server.domain.com'

9:50:26 Error synchronizing folder

9:50:26 [80070005-30070805-0-560]

9:50:26 Microsoft Office Outlook Offline Folders

9:50:26 For more information on this failure, click the URL below:

9:50:26
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070005-30070805-0-560

9:50:26 Done

<snip>