Outlook won't start

J

JudyS

I've installed Office 2007 on my laptop, and Outlook will not start. I get
the message "Cannot open default e-mail folders. Unable to load the
information service gwmsp1.dll. I reinstalled Outlook but I get the same
message. Does anyone have a solution for this problem?
 
J

Jocelyn Fiorello

gwmsp1.dll is a Groupwise file...are you connecting to Groupwise? If not,
open Outlook in Safe Mode and disable any Groupwise add-ins. Click the
Windows Start button, click Run, and type in the box "outlook.exe /safe"
(without the quotes).
 

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