Outlook wont open?

[Tony Williams]

I've just installed Office 2007 and want to open Outlook 2007 but when it
starts to open I get a message that says cannot open Outlook window set of
folders cannot be opened and attempt to log on to Microsoft Exchange has
failed. Can anyone help?
Thanks
Tony

 

[neo [mvp outlook]]

Is your mail account hosted by a company/ISP that uses Microsoft Exchange?
If not and you just need to setup a POP/IMAP account, go thru the mail
applet in the control panel to add the POP3/IMAP account provider, a
personal folders store, and remove the Microsoft Exchange account type.

 

[paulp]

I have Outlook 2007 running on Vista Business. Office came pre-installed by
Dell.

About 80% to 90% of the time when I try to start Outlook it gets hung up, I
get taken to a Microsoft page asking me to describe the problem, and then
about 50% of the time Outlook continues and opens properly, the other half of
the time I can't get it to open.

If it won't open, I have to restart my computer and it asks if I want to
start in Safe Mode, I say "yes", and then Outlook starts and works properly.

Any suggestions?

 

[DL]

Assuming thats Outlook safe mode, that tends to suggest an outlook add-in is
causing the problem.
Do you have any anti virus intergrated with Outlook?

 

[paulp]

I have AVG Anti-Virus and Spyware Terminator Anti-Spyware

 

[Diane Poremsky [MVP]]

Are they set to scan email? Disable that feature.
When it won't start, look in Task Manager - processes tab. Is outlook.exe
listed? Select it and click End task button.
do you open and close outlook several times a day? try leaving it open all
day.
Does this dell have Media Direct? If so, disable the outlooksetupaddin. See
http://www.slipstick.com/problems/recurringmeetings.htm

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Tony Williams]

Thanks all I solved my original problem by deleting the Exchange setup for
the user and creating a pop email account.
Thanks again
Tony