Outlook will not send messages in "outbox"

[Guest]

I have tried everything that is mentioned in the above posts. I am stumped.
Does any one have any more suggestions? I have the business contact manager
installed as well and I was wondering if that made a difference. My last
ditch effort will be to uninstall it and then reinstall it. By the way I
have Outlook from Office 2003. I also have SP2 for XP Professinal as well.

Any suggestions?

 

[Jeff Stephenson [MSFT]]

I have tried everything that is mentioned in the above posts. I am stumped.
Does any one have any more suggestions? I have the business contact manager
installed as well and I was wondering if that made a difference. My last
ditch effort will be to uninstall it and then reinstall it. By the way I
have Outlook from Office 2003. I also have SP2 for XP Professinal as well.

What are your symptoms? What sort of mail account(s) do you have? Do you
get any error messages? If so, what are they?

 

[Guest]

Please tell me what do you put for the information in the servers "incoming
mail" and "outgoing mail" .. I have run a recovery on my computer and they
are blank .. My ISP is peoplepc.com .. Thanks for any help!!!!!

 

[Guest]

Please tell me what do you put for the information in the servers "incoming
mail" and "outgoing mail" .. I have run a recovery on my computer and they
are blank .. My ISP is peoplepc.com .. Thanks for any help!!!!!

 

[Guest]

Both ways. Reply and new. The send is missing from the tool bar. Until I
delete either account....then is downloads for one and I can send, add the
second account and it's back to no send. So then delete either and you are
back in business. CRAZY!

 

[Brian Tillman]

Please tell me what do you put for the information in the servers
"incoming mail" and "outgoing mail" .. I have run a recovery on my
computer and they are blank .. My ISP is peoplepc.com

Contact PeoplePC's support staff. That's why you pay them.

 

[Guest]

I also have a similar problem. I have read through this thread and followed
all the advice that would pertain to my situation to no avail. The email in
my outbox are italicized. They are being received from the recipients, but
the message never leaves the outbox and gets put in the sent items folder.
It is a Winxp machine running Office 2000.

Please assist.

 

[Jeff Stephenson [MSFT]]

I also have a similar problem. I have read through this thread and followed
all the advice that would pertain to my situation to no avail. The email in
my outbox are italicized. They are being received from the recipients, but
the message never leaves the outbox and gets put in the sent items folder.
It is a Winxp machine running Office 2000.

You say the recipients are receiving the message, but it doesn't leave the
Outbox? How many messages are in your Sent Items folder? It can only hold
a bit more than 16000 messages - if you have that many in it, you should
delete or archive some.

 

[Guest]

My symptoms are similar, but have now occurred on two machines.
Both machines are running Outlook 2002 sp3 and Windows XP SP2.
I am reading mail from two IMAP servers and sending via my ISP. I'm guessng
it must be an easy fix, but I can't figure it out. I had no problems for
weeks and have not knowingly changed any thing. But, now when I send mail it
goes to my outbox and sits there, italicized. Opening the message indicates
that it has not been sent. Sending the message again has no effect. There is
also no effect of using the Send-Receive button on the toolbar. Coincident
with these symptoms was the appearance in the lower right corner of an icon
shaped like a little silver box with a silver line below it with a red "x"
through it. I was not able to fix this so I switched to my laptop, which was
fine for about a month, but when I woke up this morning (having left Outlook
running overnight, there was the same icon and the same symptoms.

I turned the logging on, but the logfile OPMlog.log is empty, except for the
following:

2005.01.29 22:36:12 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.01.29 22:36:12 Resource manager terminated


2005.01.29 23:11:48 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.01.29 23:11:48 Resource manager terminated


2005.01.29 23:35:58 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.01.29 23:35:58 Resource manager terminated


2005.01.29 23:44:27 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.01.29 23:44:27 Resource manager terminated

I'd appreciate any help! Thanks!
Curtis

 

[Guest]

I have been reading through these post and was not able tp find a solution
for my problem. I have copied part of the log below. basically, my
messages never leave my outbox and the "sent date" changes to "none". i
usually get an error stating that the connection to the server has been
inturrupted. i have been using norton for 2 years, my smtp server has been
set up for 3 years. this problem just started on thursday and now on sunday
it is still not working. i have not made any changes recently. i am running
xp and outlook2003.

i shut off norton and that did not fix it. any ideas?

log:

2005.02.13 10:27:01 pop.rebelaccounting.com: Synch operation started (flags
= 00000001)
2005.02.13 10:27:01 pop.rebelaccounting.com: UploadItems: 3 messages to send
2005.02.13 10:27:01 SMTP (smtp.rebelaccounting.com): Begin execution
2005.02.13 10:27:01 SMTP (smtp.rebelaccounting.com): Need recent POP
authentication
2005.02.13 10:27:01 SMTP (smtp.rebelaccounting.com): Recent POP authentication
2005.02.13 10:27:01 SMTP (smtp.rebelaccounting.com): Port: 25, Secure: no,
SPA: no
2005.02.13 10:27:01 SMTP (smtp.rebelaccounting.com): Finding host
2005.02.13 10:27:01 SMTP (smtp.rebelaccounting.com): Connected to host
2005.02.13 10:27:22 SMTP (smtp.rebelaccounting.com): Disconnected from host
2005.02.13 10:27:22 SMTP (smtp.rebelaccounting.com): End execution
2005.02.13 10:27:22 SMTP (smtp.rebelaccounting.com): Begin execution
2005.02.13 10:27:22 pop.rebelaccounting.com: ReportStatus: RSF_COMPLETED, hr
= 0x800ccc0f
2005.02.13 10:27:22 SMTP (smtp.rebelaccounting.com): Need recent POP
authentication
2005.02.13 10:27:22 SMTP (smtp.rebelaccounting.com): Recent POP authentication
2005.02.13 10:27:22 SMTP (smtp.rebelaccounting.com): Port: 25, Secure: no,
SPA: no
2005.02.13 10:27:22 SMTP (smtp.rebelaccounting.com): Finding host
2005.02.13 10:27:22 SMTP (smtp.rebelaccounting.com): Connected to host
2005.02.13 10:27:43 SMTP (smtp.rebelaccounting.com): Disconnected from host
2005.02.13 10:27:43 SMTP (smtp.rebelaccounting.com): End execution
2005.02.13 10:27:43 SMTP (smtp.rebelaccounting.com): Begin execution
2005.02.13 10:27:43 pop.rebelaccounting.com: ReportStatus: RSF_COMPLETED, hr
= 0x800ccc0f
2005.02.13 10:27:43 SMTP (smtp.rebelaccounting.com): Need recent POP
authentication
2005.02.13 10:27:43 SMTP (smtp.rebelaccounting.com): Recent POP authentication
2005.02.13 10:27:43 SMTP (smtp.rebelaccounting.com): Port: 25, Secure: no,
SPA: no
2005.02.13 10:27:43 SMTP (smtp.rebelaccounting.com): Finding host
2005.02.13 10:27:43 SMTP (smtp.rebelaccounting.com): Connected to host
2005.02.13 10:28:04 SMTP (smtp.rebelaccounting.com): Disconnected from host
2005.02.13 10:28:04 SMTP (smtp.rebelaccounting.com): End execution
2005.02.13 10:28:04 pop.rebelaccounting.com: ReportStatus: RSF_COMPLETED, hr
= 0x800ccc0f
2005.02.13 10:28:04 pop.rebelaccounting.com: Synch operation completed
2005.02.13 10:28:24 pop.rebelaccounting.com: Synch operation started (flags
= 00000001)
2005.02.13 10:28:24 pop.rebelaccounting.com: UploadItems: 3 messages to send
2005.02.13 10:28:24 SMTP (smtp.rebelaccounting.com): Begin execution
2005.02.13 10:28:24 SMTP (smtp.rebelaccounting.com): Need recent POP
authentication
2005.02.13 10:28:24 SMTP (smtp.rebelaccounting.com): Recent POP authentication
2005.02.13 10:28:24 SMTP (smtp.rebelaccounting.com): Port: 25, Secure: no,
SPA: no
2005.02.13 10:28:24 SMTP (smtp.rebelaccounting.com): Finding host
2005.02.13 10:28:24 SMTP (smtp.rebelaccounting.com): Connected to host
2005.02.13 10:28:45 SMTP (smtp.rebelaccounting.com): Disconnected from host
2005.02.13 10:28:45 SMTP (smtp.rebelaccounting.com): End execution
2005.02.13 10:28:45 SMTP (smtp.rebelaccounting.com): Begin execution
2005.02.13 10:28:45 pop.rebelaccounting.com: ReportStatus: RSF_COMPLETED, hr
= 0x800ccc0f
2005.02.13 10:28:45 SMTP (smtp.rebelaccounting.com): Need recent POP
authentication
2005.02.13 10:28:45 SMTP (smtp.rebelaccounting.com): Starting POP
authentication
2005.02.13 10:28:45 POP3 (pop.rebelaccounting.com): Finding host
2005.02.13 10:28:45 POP3 (pop.rebelaccounting.com): Connected to host
2005.02.13 10:28:46 POP3 (pop.rebelaccounting.com): <rx> +OK Hello there.
2005.02.13 10:28:46 POP3 (pop.rebelaccounting.com): Authorizing to server
2005.02.13 10:28:46 POP3 (pop.rebelaccounting.com): [tx] USER rebel
2005.02.13 10:28:46 POP3 (pop.rebelaccounting.com): <rx> +OK Password
required.
2005.02.13 10:28:46 POP3 (pop.rebelaccounting.com): [tx] PASS *****
2005.02.13 10:28:46 POP3 (pop.rebelaccounting.com): <rx> +OK logged in.
2005.02.13 10:28:46 POP3 (pop.rebelaccounting.com): Authorized to host
2005.02.13 10:28:46 POP3 (pop.rebelaccounting.com): Connected to host
2005.02.13 10:28:46 POP3 (pop.rebelaccounting.com): Disconnecting from host
2005.02.13 10:28:46 POP3 (pop.rebelaccounting.com): [tx] QUIT
2005.02.13 10:28:46 POP3 (pop.rebelaccounting.com): <rx> +OK Bye-bye.
2005.02.13 10:28:46 POP3 (pop.rebelaccounting.com): Disconnected from host
2005.02.13 10:28:46 SMTP (smtp.rebelaccounting.com): Port: 25, Secure: no,
SPA: no
2005.02.13 10:28:46 SMTP (smtp.rebelaccounting.com): Finding host
2005.02.13 10:28:46 SMTP (smtp.rebelaccounting.com): Connected to host
2005.02.13 10:29:07 SMTP (smtp.rebelaccounting.com): Disconnected from host
2005.02.13 10:29:07 SMTP (smtp.rebelaccounting.com): End execution
2005.02.13 10:29:07 SMTP (smtp.rebelaccounting.com): Begin execution
2005.02.13 10:29:08 pop.rebelaccounting.com: ReportStatus: RSF_COMPLETED, hr
= 0x800ccc0f
2005.02.13 10:29:08 SMTP (smtp.rebelaccounting.com): Need recent POP
authentication
2005.02.13 10:29:08 SMTP (smtp.rebelaccounting.com): Recent POP authentication
2005.02.13 10:29:08 SMTP (smtp.rebelaccounting.com): Port: 25, Secure: no,
SPA: no
2005.02.13 10:29:08 SMTP (smtp.rebelaccounting.com): Finding host
2005.02.13 10:29:08 SMTP (smtp.rebelaccounting.com): Connected to host
2005.02.13 10:29:29 SMTP (smtp.rebelaccounting.com): Disconnected from host
2005.02.13 10:29:29 SMTP (smtp.rebelaccounting.com): End execution
2005.02.13 10:29:29 pop.rebelaccounting.com: ReportStatus: RSF_COMPLETED, hr
= 0x800ccc0f
2005.02.13 10:29:29 pop.rebelaccounting.com: Synch operation completed

 

[Jeff Stephenson [MSFT]]

I have been reading through these post and was not able tp find a solution
for my problem. I have copied part of the log below. basically, my
messages never leave my outbox and the "sent date" changes to "none". i
usually get an error stating that the connection to the server has been
inturrupted. i have been using norton for 2 years, my smtp server has been
set up for 3 years. this problem just started on thursday and now on sunday
it is still not working. i have not made any changes recently. i am running
xp and outlook2003.

i shut off norton and that did not fix it. any ideas?

From what I've seen in the newsgroups, to really stop Norton from scanning
your outgoing messages (which is almost certainly your problem), you'll
need to uninstall it and then reinstall without those options set.

 

[Guest]

Dragging a message into the outbox will not send it - only clicking on the
"Send" button will do that. Did you create these messages, or are you just
trying to resend messages that you received?

My problem is similar. I have just installed a POP3 account in Outlook for
a friend who has been using Outlook Express. Everything seems normal except
that messages sent to the Outbox using the "Send" button are not italicised
on the first attempt and will not go when I hit "Send and Receive". However,
if I open the message and just re "Send" it , it switches to italic and goes
normally. Any idea why this happens?

 

[Jeff Stephenson [MSFT]]

My problem is similar. I have just installed a POP3 account in Outlook for
a friend who has been using Outlook Express. Everything seems normal except
that messages sent to the Outbox using the "Send" button are not italicised
on the first attempt and will not go when I hit "Send and Receive". However,
if I open the message and just re "Send" it , it switches to italic and goes
normally. Any idea why this happens?

This is often the result of either an anti-virus scanner scanning the
message (turn off message scanning) or a third-party add-in to Outlook.

 

[Guest]

The problem is not that Outlook 2003 doesn't italicize the Outbox message.
The problem is that the date assigned to the message is either absent or
corrupted. The date is important because Outlook can only decide to send
something within a specific time frame by measuring the date stamp on the
message as compared to the system date of the computer.

It has been suggested that by selecting the option to send message
immediately after they are composed the problem as described will not
persist. That, however, is not really practical if one wants to have the
ability to review an item before committing to sending it to the recipient.

What will work is to find the unsendable message in the Outbox, highlight
it, click "Forward", and then click the "Send" button. A duplicate of the
message will then appear in the Outbox with a date of "Today" and italicized
to give the user the assurance that when the Send/Receive button is clicked,
it will be sent. This works every time, BUT it is surely inconvenient.

Likely the problem lays at the doorstep of Norton's Internet Security 2005
product. I have checked the Norton site in vain trying to find an
acknowledgement of the problem and any proposed solution. I plan to call the
company next week. If a solution is explained, I will be happy to forward it
to this community.

 

[Jeff Stephenson [MSFT]]

The problem is not that Outlook 2003 doesn't italicize the Outbox message.
The problem is that the date assigned to the message is either absent or
corrupted. The date is important because Outlook can only decide to send
something within a specific time frame by measuring the date stamp on the
message as compared to the system date of the computer.

A bit late (I was on vacation), but I want to clear something up. The
problem is exactly that the message is not italicized - an italicized
message in the Outbox has been submitted for sending, whereas a
non-italicized message has not. Date is irrelevant - there is no "window"
of time in which a message can be sent. If it's submitted for sending,
Outlook will try to send it, regardless of date.

 

[Guest]

Jeff,

Then what would cause a message not to be italicized. Is it truly the case
that Outlook only sends messages with italicized subject lines, or is it the
case that messages eligible for sending end up having their subject lines
italicized as a result and that another marker is actually used to identify
transmission-eligible messages?

If the former, how does one force a message to become acceptable for
transmission without having to first compose it, then send it, then forward
it, and then click send/receive? This same behavior does not occur if one
has selected the option to transmit messages immediately after clicking the
send button. It seems only to occur if one has elected to allow items to
remain in the Outbox and to be swept every n minutes in a bulk transmission.
Was this by design, or is it the result of an unfortunate interaction between
Norton Internet Security and Outlook 2003?

Bob DeFazio

 

[Jeff Stephenson [MSFT]]

Then what would cause a message not to be italicized. Is it truly the case
that Outlook only sends messages with italicized subject lines, or is it the
case that messages eligible for sending end up having their subject lines
italicized as a result and that another marker is actually used to identify
transmission-eligible messages?

Messages submitted for sending have a special flag set in them which causes
Outlook to display them as italicized. What would cause a message to be
sent *not* to be italicized is a third-party program that scans outgoing
messages, but which doesn't behave properly.

In order to open and scan an outgoing message, such a program needs to
abort the submission of the message for sending. If that program, for some
reason, does not re-submit the message for sending after the scan, the
message will show as un-italicized and will not be sent.

If the former, how does one force a message to become acceptable for
transmission without having to first compose it, then send it, then forward
it, and then click send/receive? This same behavior does not occur if one
has selected the option to transmit messages immediately after clicking the
send button. It seems only to occur if one has elected to allow items to
remain in the Outbox and to be swept every n minutes in a bulk transmission.
Was this by design, or is it the result of an unfortunate interaction between
Norton Internet Security and Outlook 2003?

Turn off Norton's scanning of outgoing messages - it has often been the
culprit in problems like this. From what I've seen in the various
newsgroups, you may need to uninstall Norton, reboot, then reinstall it
without the scanning options in order to really turn off the scanning.

 

[Guest]

Jeff,

Thanks for the information.

Messages submitted for sending have a special flag set in them which causes
Outlook to display them as italicized. What would cause a message to be
sent *not* to be italicized is a third-party program that scans outgoing
messages, but which doesn't behave properly.

In order to open and scan an outgoing message, such a program needs to
abort the submission of the message for sending. If that program, for some
reason, does not re-submit the message for sending after the scan, the
message will show as un-italicized and will not be sent.


Turn off Norton's scanning of outgoing messages - it has often been the
culprit in problems like this. From what I've seen in the various
newsgroups, you may need to uninstall Norton, reboot, then reinstall it
without the scanning options in order to really turn off the scanning.

 

[Guest]

Hi Guys, I am having the same problems. This is for Outlook 2003 pro with
SP2. It just started a few days ago and the only changes I have made were an
upgrade to Norton Internet 2005 and Stamps.com plug-in. First, I disabled
the COM add-ins thinking that it was one of the recent installs. The problem
persisted. I then did some other tests. I seem to have found out some
interesting things:
I'll create a NEW message, and hit send. It just sits in the OUTBOX.
(OUTBOX[1] in bold). If I open the OUTBOX the message is bold until I open
it. Once it is opened, it is no longer bold. By the way, this message is
never italic.
Next I tried creating another test message and sending it - it worked like a
charm! I was still viewing my OUTBOX when I created this second message, and
saw that Outlook placed it into the OUTBOX - and it was ITALIC/BOLD unlike
the message that was already there. The next thing I noticed was that the
second message had said DATE: TODAY - the message that would not leave the
OUTBOX said DATE: NONE.
Perhaps there is some bug with Outlook's Calendar or date system. Anyway,
this problem only started a few days ago. Was running fine prior.

Linda McNair
Longtime Technerd

 

[Guest]

I just replied moments ago with some interesting things that I have found.
Unsure if this is Norton related or not, but it seems that there is a sure
fire bug here. In addition to the things that I put in my other post I found
some others as well:

The first message I create goes to the outbox, and is stripped of its DATE
(It will say DATE: NONE).
Second message retains it's date and looks normal (Italic and ready to head
out the door). It also sits above the second message in the outbox, shows
DATE: TODAY and the proper date in the date column.
I can continue to create messages and they all are fine.
If I hit SEND/RECEIVE all messages but the FIRST ONE will send.
If I DELETE the first message that has been stripped of it's date, all of my
messages created after are then corrupted as the first and cannot be sent.

It's as if Outlook wants to create a slot in the OUTBOX for DATE:NONE. If
you create messages after the first, it creates a slot for DATE:TODAY.
Deleting the message in the DATE:NONE slot will then screw up all the other
messages by then making it the DATE:NONE. My workaround to get mail out at
this point is to create a dummy message when I start up Outlook, then use the
program as I normally would. Serious bug.