Outlook tasks

[Mark Wallen]

we have lots of tasks through outlook that are asigned to a department. the
problem we are having is even though everyone shows as an owner, they can
only edit their own tasks they created. The permissions are set so they
should be able to edit anything but we get and error saying you don't have
permission to edit the item. I am new to managing exchange, what can i check
to figure out why this is not working. Thank you for you help.

 

[Judy Gleeson \(MVP Outlook\)]

I cannot see over your houlder and there are too many gaps in the data you
have provided, so let's start with a few questions - skip through to 5 and 6
if you can!

1. What version of Outlook?
2. How are Tasks "assigned to a department"?
3. Who creates the Tasks?
4. What is a department? Is it a shared Mailbox, more than one
recipient? I don't know what you mean.
5. Has this approach ever worked?

6 Do we have to persist with the method you've been trying or can we go
back a few steps and find out what you hope to achieve and try a way that
works?

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook here:
www.judygleeson.com/articles.aspx
Canberra, Australia

"What do we live for, if it is not to make life less difficult for each
other?"
George Eliot

 

[Mark Wallen]

Thank you for the reply.
1. it ia happening in outlook 2003 as well as outlook 2007 on exchange 6.5
2-3. the tasks are assigned to a department by a nother department. the
tasks basically consist of intructions for what information is needed on a
patient file for billing, or what information the doctor might need etc.
they are created by one department and assigned to another department. a
department is a buisness unit within out company.
4. these tasks are in a public folder. inside public folders we have a
folder called all public folder, then taht expands and we have a folder for
each buisness unit/department.
:
5. This approach did work at one point then just stopped. i dont have a
clue what changed, and i know i did not change anything and everyone says
they did not change anything, but obviously somewhere somthing changed.
6. changing the structure o how the tasks are laid out and whatnot must
stay the same, but i am open to whatever suggestions you have to try and fix
this.
Thank you so much for you help. I appreciate it.
let me know if i can give you any more information to help.
-Mark

 

[Judy Gleeson \(MVP Outlook\)]

I still cannot fathom who assigns Tasks? Are there people in Dept 1 who
while in their personal Mailbox make a new Task, click the Assign Task
function and select a recipient's name from the GAL?

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook here:
www.judygleeson.com/articles.aspx
Canberra, Australia

"What do we live for, if it is not to make life less difficult for each
other?"
George Eliot