Outlook synchronisation issue

[The Man with No Shoes]

All,

I am thinking that this cannot be done without a third party app, but if I
could just run it by you all (for my own sanity).

We have a domain, complete with Exchange 2000. All is working a treat. We
have a user that has a desktop machine that connects to the exchange server
for regular day to day use. This machine has been left as a default
installation (Windows 2k, Office 2k etc.) Now this guy also has a laptop
that he wants to use on customer sites, home etc. This machine has been
configured to use .ost files for storage. We are finding that on occasion
(quite a few of them) mails that should be in the inbox or subfolders are
not actually there on one of the machines, despite a successful
synchronisation. Can this method of syncing work, or can I tell them to go
3rd party? Is there a more appropriate method of getting the desired result?

All responses appreciated.
--
The man with no shoes.
MCSE (W2K), MCSA (W2K), MCSE+I (NT4), CCNA + others....

All replies to group please.
Remember : If you turn the light on quick enough, you can see what the dark
looks like.

 

[Patrick Reed [MVP - Outlook]]

This is definitely one way of doing it, however you need to be sure there
are no PST files coming into play on his desktop or laptop. As long as the
mail stays in the Exchange mailbox, it should be available in both places
(provided all necessary folders are configured to synchronize). Once
messages get moved to personal folder files, they will not be available to
both machines.

 

[The Man with No Shoes]

Many thanks for your prompt reply. If this is a valid method, and everything
is configured as it should be (sync settings, .ost files etc.) then how do
we explain the disparity between the two machines folders?

I am thinking that perhaps the Exchange server is getting confused with
which machines it is syncing with?

--
The man with no shoes.
MCSE (W2K), MCSA (W2K), MCSE+I (NT4), CCNA + others....

All replies to group please.
Remember : If you turn the light on quick enough, you can see what the dark
looks like.
----------------------------------------------------------------------------
---------------------

This is definitely one way of doing it, however you need to be sure there
are no PST files coming into play on his desktop or laptop. As long as the
mail stays in the Exchange mailbox, it should be available in both places
(provided all necessary folders are configured to synchronize). Once
messages get moved to personal folder files, they will not be available to
both machines.

--
PATRICK REED [Outlook - MVP]~~~~~~
-Microsoft Certified Professional (MCP)
-Have you checked http://www.slipstick.com?
-Please post your Outlook version!

All,

I am thinking that this cannot be done without a third party app, but if I
could just run it by you all (for my own sanity).

We have a domain, complete with Exchange 2000. All is working a treat. We
have a user that has a desktop machine that connects to the exchange
server
for regular day to day use. This machine has been left as a default
installation (Windows 2k, Office 2k etc.) Now this guy also has a laptop
that he wants to use on customer sites, home etc. This machine has been
configured to use .ost files for storage. We are finding that on occasion
(quite a few of them) mails that should be in the inbox or subfolders are
not actually there on one of the machines, despite a successful
synchronisation. Can this method of syncing work, or can I tell them to go
3rd party? Is there a more appropriate method of getting the desired
result?

All responses appreciated.
--
The man with no shoes.
MCSE (W2K), MCSA (W2K), MCSE+I (NT4), CCNA + others....

All replies to group please.
Remember : If you turn the light on quick enough, you can see what the
dark
looks like.
--------------------------------------------------------------------------

--

 

[Patrick Reed [MVP - Outlook]]

It's only synching with one machine; the laptop. Are there any personal
folder files (PST files) in use on either machine?

--
PATRICK REED [Outlook - MVP]~~~~~~
-Microsoft Certified Professional (MCP)
-Have you checked http://www.slipstick.com?
-Please post your Outlook version!

Many thanks for your prompt reply. If this is a valid method, and
everything
is configured as it should be (sync settings, .ost files etc.) then how do
we explain the disparity between the two machines folders?

I am thinking that perhaps the Exchange server is getting confused with
which machines it is syncing with?

--
The man with no shoes.
MCSE (W2K), MCSA (W2K), MCSE+I (NT4), CCNA + others....

All replies to group please.
Remember : If you turn the light on quick enough, you can see what the
dark
looks like.
----------------------------------------------------------------------------
---------------------

This is definitely one way of doing it, however you need to be sure
there
are no PST files coming into play on his desktop or laptop. As long as
the
mail stays in the Exchange mailbox, it should be available in both
places
(provided all necessary folders are configured to synchronize). Once
messages get moved to personal folder files, they will not be available
to
both machines.

--
PATRICK REED [Outlook - MVP]~~~~~~
-Microsoft Certified Professional (MCP)
-Have you checked http://www.slipstick.com?
-Please post your Outlook version!

All,

I am thinking that this cannot be done without a third party app, but
if I
could just run it by you all (for my own sanity).

We have a domain, complete with Exchange 2000. All is working a treat. We
have a user that has a desktop machine that connects to the exchange
server
for regular day to day use. This machine has been left as a default
installation (Windows 2k, Office 2k etc.) Now this guy also has a
laptop
that he wants to use on customer sites, home etc. This machine has
been
configured to use .ost files for storage. We are finding that on occasion
(quite a few of them) mails that should be in the inbox or subfolders are
not actually there on one of the machines, despite a successful
synchronisation. Can this method of syncing work, or can I tell them
to go
3rd party? Is there a more appropriate method of getting the desired
result?

All responses appreciated.
--
The man with no shoes.
MCSE (W2K), MCSA (W2K), MCSE+I (NT4), CCNA + others....

All replies to group please.
Remember : If you turn the light on quick enough, you can see what the
dark
looks like.
--------------------------------------------------------------------------

 

[The Man with No Shoes]

No .pst files involved anywhere (so I am reliably informed).

--
The man with no shoes.
MCSE (W2K), MCSA (W2K), MCSE+I (NT4), CCNA + others....

All replies to group please.
Remember : If you turn the light on quick enough, you can see what the dark
looks like.
----------------------------------------------------------------------------
---------------------

It's only synching with one machine; the laptop. Are there any personal
folder files (PST files) in use on either machine?

--
PATRICK REED [Outlook - MVP]~~~~~~
-Microsoft Certified Professional (MCP)
-Have you checked http://www.slipstick.com?
-Please post your Outlook version!

Many thanks for your prompt reply. If this is a valid method, and
everything
is configured as it should be (sync settings, .ost files etc.) then how do
we explain the disparity between the two machines folders?

I am thinking that perhaps the Exchange server is getting confused with
which machines it is syncing with?

--
The man with no shoes.
MCSE (W2K), MCSA (W2K), MCSE+I (NT4), CCNA + others....

All replies to group please.
Remember : If you turn the light on quick enough, you can see what the
dark
looks like.
--------------------------------------------------------------------------

--

---------------------

This is definitely one way of doing it, however you need to be sure
there
are no PST files coming into play on his desktop or laptop. As long as
the
mail stays in the Exchange mailbox, it should be available in both
places
(provided all necessary folders are configured to synchronize). Once
messages get moved to personal folder files, they will not be available
to
both machines.

--
PATRICK REED [Outlook - MVP]~~~~~~
-Microsoft Certified Professional (MCP)
-Have you checked http://www.slipstick.com?
-Please post your Outlook version!



message All,

I am thinking that this cannot be done without a third party app, but
if I
could just run it by you all (for my own sanity).

We have a domain, complete with Exchange 2000. All is working a

treat.
We

have a user that has a desktop machine that connects to the exchange
server
for regular day to day use. This machine has been left as a default
installation (Windows 2k, Office 2k etc.) Now this guy also has a
laptop
that he wants to use on customer sites, home etc. This machine has
been
configured to use .ost files for storage. We are finding that on occasion
(quite a few of them) mails that should be in the inbox or

subfolders
are

not actually there on one of the machines, despite a successful
synchronisation. Can this method of syncing work, or can I tell them
to go
3rd party? Is there a more appropriate method of getting the desired
result?

All responses appreciated.
--
The man with no shoes.
MCSE (W2K), MCSA (W2K), MCSE+I (NT4), CCNA + others....

All replies to group please.
Remember : If you turn the light on quick enough, you can see what the
dark
looks like.

 

[The Man with No Shoes]

No worries - it was good to bounce some ideas of another person. Many thanks
for your efforts on this.

--
The man with no shoes.
MCSE (W2K), MCSA (W2K), MCSE+I (NT4), CCNA + others....

All replies to group please.
Remember : If you turn the light on quick enough, you can see what the dark
looks like.
----------------------------------------------------------------------------
---------------------

I'm not sure what else this could be. Unless he's either also using a PST on
his desktop and not synching that regularly or he's opening Outlook on his
desktop before synching with the laptop.

Kick off a manual synch on the laptop and check the Deleted items folder for
a log file. Were there any errors? You could try renaming the OST on his
laptop and let Outlook create a new one when it restarts.

--
PATRICK REED [Outlook - MVP]~~~~~~
-Microsoft Certified Professional (MCP)
-Have you checked http://www.slipstick.com?
-Please post your Outlook version!

No .pst files involved anywhere (so I am reliably informed).

--
The man with no shoes.
MCSE (W2K), MCSA (W2K), MCSE+I (NT4), CCNA + others....

All replies to group please.
Remember : If you turn the light on quick enough, you can see what the
dark
looks like.
--------------------------------------------------------------------------

--

---------------------

It's only synching with one machine; the laptop. Are there any personal
folder files (PST files) in use on either machine?

--
PATRICK REED [Outlook - MVP]~~~~~~
-Microsoft Certified Professional (MCP)
-Have you checked http://www.slipstick.com?
-Please post your Outlook version!



message Many thanks for your prompt reply. If this is a valid method, and
everything
is configured as it should be (sync settings, .ost files etc.) then
how do
we explain the disparity between the two machines folders?

I am thinking that perhaps the Exchange server is getting confused
with
which machines it is syncing with?

--
The man with no shoes.
MCSE (W2K), MCSA (W2K), MCSE+I (NT4), CCNA + others....

All replies to group please.
Remember : If you turn the light on quick enough, you can see what the
dark
looks like.

--------------------------------------------------------------------------

--
---------------------


message
This is definitely one way of doing it, however you need to be sure
there
are no PST files coming into play on his desktop or laptop. As long
as
the
mail stays in the Exchange mailbox, it should be available in both
places
(provided all necessary folders are configured to synchronize). Once
messages get moved to personal folder files, they will not be available
to
both machines.

--
PATRICK REED [Outlook - MVP]~~~~~~
-Microsoft Certified Professional (MCP)
-Have you checked http://www.slipstick.com?
-Please post your Outlook version!



"The Man with No Shoes" <themanwithnoshoes^nospam^@hotmail.com>
wrote in
message All,

I am thinking that this cannot be done without a third party

app,
but

if
I
could just run it by you all (for my own sanity).

We have a domain, complete with Exchange 2000. All is working a treat.
We
have a user that has a desktop machine that connects to the
exchange
server
for regular day to day use. This machine has been left as a
default
installation (Windows 2k, Office 2k etc.) Now this guy also has a
laptop
that he wants to use on customer sites, home etc. This machine has
been
configured to use .ost files for storage. We are finding that on
occasion
(quite a few of them) mails that should be in the inbox or subfolders
are
not actually there on one of the machines, despite a successful
synchronisation. Can this method of syncing work, or can I tell
them
to
go
3rd party? Is there a more appropriate method of getting the
desired
result?

All responses appreciated.
--
The man with no shoes.
MCSE (W2K), MCSA (W2K), MCSE+I (NT4), CCNA + others....

All replies to group please.
Remember : If you turn the light on quick enough, you can see

what
the

dark
looks like.