Outlook Rules Fail After Inbox Restore

[Guest]

My pc at work (Win XP Sp 1) runs Outlook 2003 (11.8010.8036) sp2 and is
connected to a LAN. I have rules setup in Outlook to direct email to
different folders. The rules worked fine for years. After accidentally
deleting some vital email, I asked the network dept to restore my inbox.
After the inbox was successfully restored I noticed that the Outlook rules
stopped working for external email only. Internal email rules continue to
work. If I run the rules manually ALL of them work (both internal and
external). How can I fix this? Any advice would be greatly appreciated.

Bryan

 

[Guest]

Do you connect to an Exchange server? If you do and you deleted emails,
unless you hard-delete them, normally you can retrieve them if the Admin has
deleted item retention turned on. Most do, it saves having to do a mailbox
restore which is a big pain. To see if you can do this, go to your Deleted
Items folder and click on Tools, expand the entire menu and see if you have a
"Recover Deleted Items" option. This will not work of course if you
hard-delete email.

 

[Guest]

Hi Kathleen,
We use Exchange Server 2003 Enterprise Edition. Unfortunately it is too
late to try your solution. I already had the inbox restored and the damage is
done. Now I need to figure out why my rules are not catching external email.

Thanks,
B