Outlook rules are not assigning Category

[Guest]

I have multiple rule in Outlook 2003 that assign a category based on text
that it finds in the body of the message. After they assign the category,
then another rule moves the message to a public folde.

Sometimes this works and sometimes it doesn't. Frequently, the category
will not get assigned but the message will get moved to the public folder.
Sometimes the category does get assigned before the message gets moved to the
public folder. It seems random.

 

[Judy Gleeson \(MVP Outlook\)]

Works a treat for me and many of my clients. Can't replicate it.

 

[Guest]

I changed the rule and think I see what's happening. I changed the last rule
that moves the message to a public folder to move A COPY of the message to
the public folder, still leaving the original message in the inbox.

What I noticed was that the messages that were left in the inbox had the
category assigned correctly, but the copy that was moved to the public folder
did not have the category assigned.

So it appears that the move of the message to the public folder is occurring
BEFORE the category is being assigned, even though the rule to move the
message is listed last.

How can I prioritize the rules so that the move occurs AFTER the category
gets assigned?

 

[Judy Gleeson \(MVP Outlook\)]

rules run in order as you see then in the rules pane. Can't explain what's
going wrong if you're sure the order makes sense.

--
Judy Gleeson
MVP Outlook
Outlook trainer and author of Productiv_IT with Outlook
www.acorntraining.com.au

 

[Guest]

Turning off Cached Exchange Mode in Outlook properties appears to have
resolved this problem. (If not resolved, it has helped tremendously.)