Outlook retrieving data from microsoft exchange server

[Chris]

I am trying to assist several remote users for my
company. When they are vpn'd in and connecting to Outlook
a message box pops up saying "Outlook is retrieving data
from Microsoft Exchange Serve <servername>. You can
cancel the request or minimize this message to the Windows
taskbar until Outlook closes the message automatically."
I realize I can have them cancel the request or minimize
it - but the message box returns, or outlook hangs and is
basically unusable. I have found tons of postings all
over with people having this problem, but no solution....
and suggestions would be appreciated.

Chris

 

[Greg Mansius [MSFT]]

Chris,

99 times out of 100 this is not an Outlook problem. It's usually caused by
an Exchange Server performance problem, a DNS issue, protocol issue (client
failing over to Named Pipes due to server configuration problem), or other
network related problems. Unfortunately, a netmon trace is the best way to
diagnose this problem and that's not something I can offer in the
newsgroups. So, in the absence of a netmon trace you could start with the
following article.

325930 How to troubleshoot connectivity issues that are caused by RPC client
http://support.microsoft.com/?id=325930

Hope this helps.