Outlook problem - Business Manager problem - Whole system is blaggghgghghgh

G

Gracie

At the risk of committing a posting sin, I am posting
this here and at the Windows forum, since I am not
getting a response from Windows, and part of the problem
involves Outlook.

I run Windows XP Pro, MS Office 2003 w/ Outlook and
Business Contact Manager, and used McAfee Internet
Security 6.0 (virus protection, firewall, spamkiller, and
privacy controls).

Two days ago I tried to add my Outlook Address Book to
SpamKiller, and all **** broke loose. I got an error
message that said Spamkiller couldn't find Outlook, and
from that point I lost my firewall, virus protection, my
Kodak and Adobe Photoshop Elements software is corrupted,
and I can launch Outlook but other than the
folder headers, nothing was accessible (mail,
names/addresses, etc.). The error message says the
following:

Business Contact Manager
Objet Reference not set to an instance of an object.
Contact Businesss Contact Manager Support. You can find
contact information in the "Contact Us" in the... yada
yada... When I click to close the message, I get a
reporting window and when I click "don't send" it looks
like the program is going to crash but it doesn't, then
the send/receive icon in the bottom right shows that
there is mail coming in but all I can see is the left-
side menu.... and clicking on all the folders does
nothing. When I click on Business Contact Manager Help, I
get several more "send a report" windows and the same
error message again, but that's it. If I click on other
options on the menu bar, the program appears to reload
and I get a flurry of windows again, all telling me I am
in deep do-do.

To make a VERY long story a tad shorter, I have worked
with McAfee for two days now, have purged the registry,
prepared for a clean install so many times I am cross-
eyed, and still can't get virus protection to install (or
any of the other McAfee software). I went to aumha.org,
followed the QuickFix protocol and posted a HiJackThis
log, but no response yet and everything I have run (Ad-
Aware. etc.) comes up clean (actually... it runs so fast
I am wondering if it is not really running). The last
thing have tried is running a system file checker. It did
say that I had some missing dll files, so I repaired
those but STILL NOTHING WORKS.

So here I am, online and bare-naked because I can't get
virus protection to stick and I have no idea what came
first, the outlook mess or the mcafee mess.

Please help.
 
G

Gracie

An update....
I tried reinstalling MS Office Pro 2003. Still had the
Business Manager error so I reinstalled that also. STILL
not working. Same errors.
 
D

Diane Poremsky [MVP]

Did you try System Restore to a point when it worked?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/
 
J

Jocelyn Fiorello [MVP - Outlook]

In
Gracie said:
At the risk of committing a posting sin, I am posting
this here and at the Windows forum, since I am not
getting a response from Windows, and part of the problem
involves Outlook.

The only suggestion I'd have for next time is that you post one message to
the two groups at once ("crossposting") instead of posting duplicate
messages separately to each group ("multiposting"). When you crosspost, all
replies can be seen in both groups, so there's really no duplication at all.
No biggie this time, especially since there were only two groups involved --
and of course, even with crossposting you'd want to make sure you only send
to as few relevent groups as possible.

I'm sure Diane can help you figure your BCM issue out better than I can so
you'll want to reply to her instead of me :) Good luck.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***
 

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