Outlook not working correctly

[Larry]

Outlook 2007 installed on Lenovo X301 laptop, 4 gig memory, Vista Business
OS. Member of a domain.

I loaded Outlook 2007. Moved Outlook.pst so that it was easier to synch.
Had more trouble - it does not display downloaded messages, although it does
send them. Clicking "Send/Receive" indicates activity, but nothing new is
displayed.

I removed Outlook via the Programs applet in Control Panel, then reinstalled
it while I was logged into my office domain. Same problem. Ran ScanPST. No
difference. Ran diagnostics - it found nothing and the same problem exists -
I do not see any new messages. If I go to the "Accounts" section and test
it, all is ok. I send a test message, and it gets sent, but I do not see it
on this copy of Outlook. What am I doing wrong?

 

[Brian Tillman [MVP - Outlook]]

I loaded Outlook 2007. Moved Outlook.pst so that it was easier to synch.
Had more trouble - it does not display downloaded messages, although it does
send them. Clicking "Send/Receive" indicates activity, but nothing new is
displayed.

Describe the exact steps you used to move the PST.

I removed Outlook via the Programs applet in Control Panel, then reinstalled
it while I was logged into my office domain. Same problem. Ran ScanPST.
No
difference.

Reinstalling Outlook would not fix this type of problem. It's most likely a
mail profile issue and uninstalling Outlook doesn't affect the profile.

 

[Larry]

Describe the exact steps you used to move the PST.

As I recall, I first created a directory called "Outlook Data". Then I
copied outlook.pst into that directory. Then I opened the newly copied
outlook.pst in the new directory. Somewhere in this newsgroup I had asked a
question (here) based on how I wanted to synch outlook, but for some reason,
the Outlook I had in the login "Larry" was receiving messages and the login
"lrappaport" was not. The first login or profile was setup to run the laptop
while I was away and NOT joined to any network. The second is a part of a
domain - LMR.COM. I have a workstation also, and want to synchronize the two
Outlooks, one on my laptop and one on the workstation. I have since found
out that I don't need the first profile(?) and no longer need or use that,
except I had to durning my last trip. (Somehow, I can use the lrappaport
network-based profile while I am away. I can use two different hot spots).

Reinstalling Outlook would not fix this type of problem. It's most likely a
mail profile issue and uninstalling Outlook doesn't affect the profile.

Ok, then how do I change the profile? Thanks, Brian.

 

[Brian Tillman [MVP - Outlook]]

As I recall, I first created a directory called "Outlook Data". Then I
copied outlook.pst into that directory. Then I opened the newly copied
outlook.pst in the new directory. Somewhere in this newsgroup I had asked a
question (here) based on how I wanted to synch outlook, but for some reason,
the Outlook I had in the login "Larry" was receiving messages and the login
"lrappaport" was not. The first login or profile was setup to run the
laptop
while I was away and NOT joined to any network. The second is a part of a
domain - LMR.COM. I have a workstation also, and want to synchronize the
two
Outlooks, one on my laptop and one on the workstation. I have since found
out that I don't need the first profile(?) and no longer need or use that,
except I had to durning my last trip. (Somehow, I can use the lrappaport
network-based profile while I am away. I can use two different hot spots).

What does the Test button in the account properties do? What do you see in
the diagnostic log for a send/receive when you've enabled diagnostic logging?
http://support.microsoft.com/kb/300479

 

[Larry]

What does the Test button in the account properties do? What do you see in
the diagnostic log for a send/receive when you've enabled diagnostic logging?
http://support.microsoft.com/kb/300479

Sorry for the delay - I was in Maine for a week without email. As I recall,
the test button works fine. If I use another computer, I can read the test
message which is sent. Unfortunately, the laptop sends ok but there is
nothing received.

 

[Brian Tillman [MVP - Outlook]]

Sorry for the delay - I was in Maine for a week without email. As I recall,
the test button works fine. If I use another computer, I can read the test
message which is sent. Unfortunately, the laptop sends ok but there is
nothing received.

And what did you see in the diagnostic log?

 

[Larry]

And what did you see in the diagnostic log?

I didn't know there was one! What is the file name and location? Thanks.

 

[Brian Tillman [MVP - Outlook]]

I didn't know there was one! What is the file name and location? Thanks.

Read the link I cited in my previous response.

 

[Larry]

The link you cited does not give the location for Vista, but no matter, I
will figure it out. I enabled logging so now if I can get my wireless router
to work, I will let you know the content of the diagnostic log, assuming I
find it. Thanks.

 

[Larry]

Well, I got the wireless link working and ran Outlook 2007 with logging on,
but I didn't learn much. Below is the transcript from my latest session:

2009.07.13 19:55:09 <<<< Logging Started (level is LTF_TRACE) >>>>
2009.07.13 19:55:09 (e-mail address removed): Synch operation started (flags = 00000001)
2009.07.13 19:55:09 (e-mail address removed): UploadItems: 0 messages to send
2009.07.13 19:55:09 (e-mail address removed): Synch operation completed
2009.07.13 19:55:09 (e-mail address removed): Synch operation started (flags = 00000030)
2009.07.13 19:55:09 (e-mail address removed): DoPOPDownload(flags = 00000030, max msg =
ffffffff): full items
2009.07.13 19:55:09 POP3 (pop.lmr.com): Begin execution
2009.07.13 19:55:09 POP3 (pop.lmr.com): ========= Initial blob =========
2009.07.13 19:55:09 POP3 (pop.lmr.com): ===================================
2009.07.13 19:55:09 POP3 (pop.lmr.com): Port: 110, Secure: no, SPA: no
2009.07.13 19:55:09 POP3 (pop.lmr.com): Finding host
2009.07.13 19:55:09 POP3 (pop.lmr.com): Connecting to host
2009.07.13 19:55:09 POP3 (pop.lmr.com): Connected to host
2009.07.13 19:55:09 POP3 (pop.lmr.com): <rx> +OK
2009.07.13 19:55:09 POP3 (pop.lmr.com): Authorizing to server
2009.07.13 19:55:09 POP3 (pop.lmr.com): [tx] AUTH
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> +OK
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> LOGIN
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> PLAIN
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> .
2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] USER lmrapp
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> +OK
2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] PASS *****
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> +OK
2009.07.13 19:55:10 POP3 (pop.lmr.com): Authorized to host
2009.07.13 19:55:10 POP3 (pop.lmr.com): Connected to host
2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] STAT
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> +OK 0 0
2009.07.13 19:55:10 POP3 (pop.lmr.com): ==== Comparing server and local
blobs ====
2009.07.13 19:55:10 POP3 (pop.lmr.com):
==========================================
2009.07.13 19:55:11 POP3 (pop.lmr.com): Do deletions: LoS: no
2009.07.13 19:55:11 POP3 (pop.lmr.com): ========= No blob changes =========
2009.07.13 19:55:11 POP3 (pop.lmr.com): ===================================
2009.07.13 19:55:11 POP3 (pop.lmr.com): Disconnecting from host
2009.07.13 19:55:11 POP3 (pop.lmr.com): [tx] QUIT
2009.07.13 19:55:11 POP3 (pop.lmr.com): <rx> +OK
2009.07.13 19:55:11 POP3 (pop.lmr.com): Disconnected from host
2009.07.13 19:55:11 POP3 (pop.lmr.com): ========= No blob changes =========
2009.07.13 19:55:11 POP3 (pop.lmr.com): ===================================
2009.07.13 19:55:11 POP3 (pop.lmr.com): End execution
2009.07.13 19:55:11 (e-mail address removed): ReportStatus: RSF_COMPLETED, hr = 0x00000000
2009.07.13 19:55:11 (e-mail address removed): Synch operation completed
2009.07.13 19:55:12 (e-mail address removed): Synch operation started (flags = 00000001)
2009.07.13 19:55:12 (e-mail address removed): UploadItems: 0 messages to send
2009.07.13 19:55:12 (e-mail address removed): Synch operation completed
2009.07.13 19:55:12 (e-mail address removed): Synch operation started (flags = 00000030)
2009.07.13 19:55:12 (e-mail address removed): DoPOPDownload(flags = 00000030, max msg =
ffffffff): full items
2009.07.13 19:55:12 POP3 (pop.lmr.com): Begin execution
2009.07.13 19:55:12 POP3 (pop.lmr.com): ========= Initial blob =========
2009.07.13 19:55:12 POP3 (pop.lmr.com): ===================================
2009.07.13 19:55:12 POP3 (pop.lmr.com): Port: 110, Secure: no, SPA: no
2009.07.13 19:55:12 POP3 (pop.lmr.com): Finding host
2009.07.13 19:55:12 POP3 (pop.lmr.com): Connecting to host
2009.07.13 19:55:12 POP3 (pop.lmr.com): Connected to host
2009.07.13 19:55:12 POP3 (pop.lmr.com): <rx> +OK
2009.07.13 19:55:12 POP3 (pop.lmr.com): Authorizing to server
2009.07.13 19:55:12 POP3 (pop.lmr.com): [tx] AUTH
2009.07.13 19:55:12 POP3 (pop.lmr.com): <rx> +OK
2009.07.13 19:55:13 POP3 (pop.lmr.com): <rx> LOGIN
2009.07.13 19:55:13 POP3 (pop.lmr.com): <rx> PLAIN
2009.07.13 19:55:13 POP3 (pop.lmr.com): <rx> .
2009.07.13 19:55:13 POP3 (pop.lmr.com): [tx] USER lmrapp
2009.07.13 19:55:13 POP3 (pop.lmr.com): <rx> +OK
2009.07.13 19:55:13 POP3 (pop.lmr.com): [tx] PASS *****
2009.07.13 19:55:13 POP3 (pop.lmr.com): <rx> +OK
2009.07.13 19:55:13 POP3 (pop.lmr.com): Authorized to host
2009.07.13 19:55:13 POP3 (pop.lmr.com): Connected to host
2009.07.13 19:55:13 POP3 (pop.lmr.com): [tx] STAT
2009.07.13 19:55:13 POP3 (pop.lmr.com): <rx> +OK 0 0
2009.07.13 19:55:13 POP3 (pop.lmr.com): ==== Comparing server and local
blobs ====
2009.07.13 19:55:13 POP3 (pop.lmr.com):
==========================================
2009.07.13 19:55:13 POP3 (pop.lmr.com): Do deletions: LoS: no
2009.07.13 19:55:13 POP3 (pop.lmr.com): ========= No blob changes =========
2009.07.13 19:55:13 POP3 (pop.lmr.com): ===================================
2009.07.13 19:55:13 POP3 (pop.lmr.com): Disconnecting from host
2009.07.13 19:55:13 POP3 (pop.lmr.com): [tx] QUIT
2009.07.13 19:55:13 POP3 (pop.lmr.com): <rx> +OK
2009.07.13 19:55:13 POP3 (pop.lmr.com): Disconnected from host
2009.07.13 19:55:13 POP3 (pop.lmr.com): ========= No blob changes =========
2009.07.13 19:55:13 POP3 (pop.lmr.com): ===================================
2009.07.13 19:55:13 POP3 (pop.lmr.com): End execution
2009.07.13 19:55:13 (e-mail address removed): ReportStatus: RSF_COMPLETED, hr = 0x00000000
2009.07.13 19:55:13 (e-mail address removed): Synch operation completed
2009.07.13 19:55:17 Resource manager terminated


Hope that helps. Thanks.

 

[Brian Tillman [MVP - Outlook]]

Well, I got the wireless link working and ran Outlook 2007 with logging on,
but I didn't learn much. Below is the transcript from my latest session:

Next time, change any real mail addresses that appear. It is not a good idea
to post real addresses in a newwsgroup, since spammers harvest them.

Your log shows that only one account was used by Outlook and that there were
no messages on the server for Outlook to download. In short, there's nothing
wrong in the send/receive process shown in the log. it seems odd to me that
two sessions with the pop.lmr.com server occur at the same time, but there's
nothing wrong with that, per se. What exactly do you think is wrong again?

 

[Larry]

Your log shows that only one account was used by Outlook and that there were
no messages on the server for Outlook to download. In short, there's nothing
wrong in the send/receive process shown in the log. it seems odd to me that
two sessions with the pop.lmr.com server occur at the same time, but there's
nothing wrong with that, per se. What exactly do you think is wrong again?

Thanks, Brian,

The problem is that there ARE messages available. The laptop doesn't
download them but the workstation does. For example, the test message. It
does exist, I can see it with Questmail (a web mail application used by
Futurequest) and they will download to the Outlook installed on my
workstation. I wonder if there is a possibilty that the email login is
incorrect. I have to leave for the coast now, but I'll be back tomorrow
evening and will try it then. There is only one valid email address - rapp
at lmr dot com - but could an incorrect login be permitted? I need to
experiment with this, it seems to be the only thing that makes sense. There
are no error messages when trying to pick up email, but nothing gets picked
up. I wonder if I havetwo ways into the pop3 account but only one of them is
valid?

 

[Brian Tillman [MVP - Outlook]]

The problem is that there ARE messages available. The laptop doesn't
download them but the workstation does. For example, the test message. It
does exist, I can see it with Questmail (a web mail application used by
Futurequest) and they will download to the Outlook installed on my
workstation.

The relevant portion of the log is this:

2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] STAT
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> +OK 0 0

The STAT command is Outlook asking the POP server if there are any messages.
The +OK 0 0 response is the server telling Outlook there are no messages to
download. The first number states how many messages are waiting and the
second number states how many bytes they contain. In your case, the server is
saying "zero messages, zero bytes". Outlook simply believes what the server
is telling it. How can it do otherwise? If there is a discrepancy, then it's
a server-side issue, not an Outlook one.

I wonder if there is a possibilty that the email login is
incorrect. I have to leave for the coast now, but I'll be back tomorrow
evening and will try it then. There is only one valid email address - rapp
at lmr dot com - but could an incorrect login be permitted?

Incorrect credentials won't get through. The relevant portion of the log for
that is:

2009.07.13 19:55:09 POP3 (pop.lmr.com): [tx] AUTH
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> +OK
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> LOGIN
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> PLAIN
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> .
2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] USER lmrapp
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> +OK
2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] PASS *****
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> +OK

The +OK responses from the server say that the SSL authentication was
successful and that the username "lmrapp" and its associated password have
been verified. Any credentials other than "lmrapp" and its password would be
rejected unless you have other mailboxes on that same server. The actual
email address associated with the account is largely irrelevant. It seems
clear that in the case of lmr.com, the username is not the mail address. Some
POP servers require them to be. AT&T Yahoo, for example, uses the person's
AT&T mail address as the username.

 

[Larry]

The problem is that there ARE messages available. The laptop doesn't
download them but the workstation does. For example, the test message. It
does exist, I can see it with Questmail (a web mail application used by
Futurequest) and they will download to the Outlook installed on my
workstation.

The relevant portion of the log is this:

2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] STAT
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> +OK 0 0

The STAT command is Outlook asking the POP server if there are any messages.
The +OK 0 0 response is the server telling Outlook there are no messages to
download. The first number states how many messages are waiting and the
second number states how many bytes they contain. In your case, the server is
saying "zero messages, zero bytes". Outlook simply believes what the server
is telling it. How can it do otherwise? If there is a discrepancy, then it's
a server-side issue, not an Outlook one.

I wonder if there is a possibilty that the email login is
incorrect. I have to leave for the coast now, but I'll be back tomorrow
evening and will try it then. There is only one valid email address - rapp
at lmr dot com - but could an incorrect login be permitted?

Incorrect credentials won't get through. The relevant portion of the log for
that is:

2009.07.13 19:55:09 POP3 (pop.lmr.com): [tx] AUTH
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> +OK
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> LOGIN
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> PLAIN
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> .
2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] USER lmrapp
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> +OK
2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] PASS *****
2009.07.13 19:55:10 POP3 (pop.lmr.com): <rx> +OK

The +OK responses from the server say that the SSL authentication was
successful and that the username "lmrapp" and its associated password have
been verified. Any credentials other than "lmrapp" and its password would be
rejected unless you have other mailboxes on that same server. The actual
email address associated with the account is largely irrelevant. It seems
clear that in the case of lmr.com, the username is not the mail address. Some
POP servers require them to be. AT&T Yahoo, for example, uses the person's
AT&T mail address as the username.

Brian,

I think I have a solution. The site and Futurequest has more than one way
in and provides both other mail accounts and access to the databases,
websites, etc.. I _think_ maybe I am using the WRONG login (but one that is
still valid), and that therefore the site says there is no email. This
would certainly explain things as I'd bet the "test" is just to see if the
login suceeds. I will try changing the login later today and see if that
fixes things. Thanks for all your help, ESPECIALLY your last post as that is
what has put me onto this path.

 

[Brian Tillman [MVP - Outlook]]

I think I have a solution. The site and Futurequest has more than one way
in and provides both other mail accounts and access to the databases,
websites, etc.. I _think_ maybe I am using the WRONG login (but one that is
still valid), and that therefore the site says there is no email. This
would certainly explain things as I'd bet the "test" is just to see if the
login suceeds. I will try changing the login later today and see if that
fixes things. Thanks for all your help, ESPECIALLY your last post as that
is
what has put me onto this path.

Post back and let us know how it worked out.

 

[Larry]

Post back and let us know how it worked out.

Brian,

That was it. The ISP insists upon different logins for the different
functions. I had used a login that was good for something, but not for
email. I was right - the "test" button apparently only sees if the login
succeeds, but does not tell you if there is email available and downloadable.
(is that even a word?) IAC, once I changed the login name and password,
everything works - well, I have a new issue with Intellisync, but that's
another story which I'll have to deal with, but Outlook 2007 now works on
both machines and SynchPST keeps the two synchroniced. Thanks for the help.
Whew! That was fun - not!

 

[Brian Tillman [MVP - Outlook]]

That was it.

I'm glad it's working now.