Outlook not acknowledging user name or password

[Guest]

I have always had the same user name and password. Today Outlook will not
accept my user name or password. The little box comes up telling me to enter
my user name and password, but it will not accept it. What do I do now?

 

[Brian Tillman]

I have always had the same user name and password. Today Outlook
will not accept my user name or password. The little box comes up
telling me to enter my user name and password, but it will not accept
it. What do I do now?

No Outlook version, no Windows version, no error message text, no
description of what you've done so far in an attempt to diagnose or correct.
It's very hard to guess what's happening without information.

 

[catweevil]

Same Problem

OK, I figured what OM was talking about since I have the same problem. Here is my problem in detail


I am using Outlook 2000 on Windows XP. My machine has recently been infected by a trojan which was attached to the AVG AV software, which was transferred to my machine by someone swapping files from a pen drive. This is the one that leaves "perflib perfdata" dat files in the TEMP directory. I managed to delete the dat files and the virus files using a combination of methods, however my Outlook account has been screwed.

I have five separate accounts created in Outlook, (this is a home PC, not connected to Exchange, but using POP3 accounts at commercial companies). These account identities haven't been changed and work fine on another machine. However, when I try to Send/Receive, there is an Outlook dialog box appearing for every account, prompting me for my password. I click the box (remember the password box) and re-submit, the dialog box re-appears. Once in this loop I have no choice but to cancel the operation; this happens for every account. Eventually I have no choice but to cancel all operations and Outlook returns server failed to authenicate message. I have tried uninstall/reinstall - nothing. I am thinking along the lines of editing Outlook keys in the registry, but not sure where to start. Any help appreciated.

 

[Guest]

No Outlook version, no Windows version, no error message text, no
description of what you've done so far in an attempt to diagnose or correct.
It's very hard to guess what's happening without information.

In the normal course of emailing a little, square error box keeps appearing
in the middle of my screen telling me to type in my user name and password.
The correct user name and password are already pre-entered in this error box
correctly. I keep hitting "OK" but the error box will now disappear. I then
go to "Tools" and "E-Mail". I run the test to make certain everything is
entered correctly. Even though the user name and password are correctly
entered, the error comes up unable to ruin a test email~ server doesn't
acknowledge or recognize your user name or password. This is the same user
name and password I have always used. No changes have been made.

 

[David Biddulph]

In the normal course of emailing a little, square error box keeps
appearing
in the middle of my screen telling me to type in my user name and
password.
The correct user name and password are already pre-entered in this error
box
correctly. I keep hitting "OK" but the error box will now disappear. I
then
go to "Tools" and "E-Mail". I run the test to make certain everything is
entered correctly. Even though the user name and password are correctly
entered, the error comes up unable to ruin a test email~ server doesn't
acknowledge or recognize your user name or password. This is the same
user
name and password I have always used. No changes have been made.

You've obviously got some sort of problem, because the part of your message
where you told us the Outlook version and the Windows version has got lost
again. :-(
You also haven't said what sort of e-mail server you are trying to contact.
Exchange? SMTP? POP3? Is the problem with outgoing mail, or incoming
mail, or both? Do you have more than one e-mail account; if so does the
same problem occur with all of them? Do you have web-mail access for your
account; if so is that still working with that user name & password?

Just thinking of the simple things, are you sure that you haven't got the
caps lock in the wrong state if your password is case-sensitive?

 

[Guest]

You've obviously got some sort of problem, because the part of your message
where you told us the Outlook version and the Windows version has got lost
again. :-(
You also haven't said what sort of e-mail server you are trying to contact.
Exchange? SMTP? POP3? Is the problem with outgoing mail, or incoming
mail, or both? Do you have more than one e-mail account; if so does the
same problem occur with all of them? Do you have web-mail access for your
account; if so is that still working with that user name & password?

Just thinking of the simple things, are you sure that you haven't got the
caps lock in the wrong state if your password is case-sensitive?

How can email go to one spot and not the other?

 

[Brian Tillman]

Okay. I am not computer literate. I did not know you needed
Outlook 2003, Windows 98 (Media Edition).

Outlook 2003 isn't supported on WIndows 98, You need Windows 2000 SP3 or
later or Windows XP. Moreover, I wasn't aware WIndows 98 had a Media
Edition.

I have one email address: glencovemama(naiveuser)@yahoo.com

NEVER publish your real mail address in a newsgroup.

Is this a POP account? Do you pay Yahoo for the account? Yahoo.com doesn't
allow POP access to free accounts. Your original message implies that this
did work at one time. If so, have you contacted Yahoo?

Have you revied this MSKB article?
http://support.microsoft.com/kb/290684/en-us