Outlook Integrated Help Desk Software

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hello,
I work in an organization of around 1200 users. We are currently using a
low end web based help desk solution.

I am researching other packages and was wondering if there are any products
out there which integrate into Outlook using forms etc. We are running
Exchange 2000 and Office 2003 on the desktops.

Thanks.
-MP
 
mpallo said:
Hello,
I work in an organization of around 1200 users. We are currently
using a low end web based help desk solution.

I am researching other packages and was wondering if there are any
products out there which integrate into Outlook using forms etc. We
are running Exchange 2000 and Office 2003 on the desktops.

Thanks.
-MP
Click to expand...

There are several addins that can work with Outlook/Exchange (search
www.slipstick.com for the word 'helpdesk' ).
http://www.outlookhelpdesk.com/Products.htm is one.

Honestly, with that number of users, I'd be much more inclined to go with
something more powerful, like Remedy.
 
TrackerSuite.Net offer a Web based help desk module, Support Tracker.Net, that users can surface in the Outlook client. Support Tracker.Net provides:
  • Configurable ticket forms.
  • Automated ticket routing.
  • Dashboards and reports.
Through its integration with Outlook, it sends automated email notifications of ticket assignments, escalations and closures. Users can also drag-and-drop an email in Outlook to a Support Tracker.Net folder to create a new ticket from it.

A free demo is available.
 
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