"Outlook has encountered a problem and needs to close ..."


Sydney Lotterby

(Win2K Pro w/sp4, Office 2003 with all the latest patches as of today)

I get the following error messages repeatedly and at random in MS Word,
Excel, Outlook and now OE.
It is killing my productivity. I have searched google, tamaracka and MS KB
w/o success.

I have only had this problem since upgrading from Office XP to 2003 a couple
of weeks ago.
I would like to keep 2003 b/c it elimiates 99% of my spam when I use the
"high" setting in Outlook Junk options.
-- but only if I can resolve this problem.

No other software/hardware has recently been added.
I have reinstalled several times, run scanpst several times and rebooted
countless times.

Any help greatly appreciated.

Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience.

AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
ModName: mshtml.dll ModVer: 6.0.2800.1276 ModStamp:3f8f00c9
fDebug: 0 Offset: 000bf7b7



Ronen Ben-Hai

I have had the same problem with Outlook 2002 with full updates. Program
shuts down within seconds to a maximum of 1-2 minutes. Impossible to do
anything. Tried uninstalling and reinstalling, same problem. Finally had
to use an 5-week old Ghost to restore the C: drive. Not a great way to
solve a problem. Since it happened once, I have to assume it will happen
again and I'd like to know of another solution to the problem. Thanks in
advance for any advice.

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