outlook freezing

[Guest]

I am unable to load up outlook 2000 which I am running on windows XP. It has
run fine for two years and has suddenly stopped. The outlook logo comes up
when I click on the icon but then it just freezes. I have uninstalled and
reinstalled office three times but it makes no difference. All of my other
office programs are fine. Do I have some sort of archiving problem ??

 

[Guest]

You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming or
deleting your outcmd.dat file while Outlook is closed. Renaming it might be
the best idea if you have a lot of customizations that you'd prefer not to
lose; that way if renaming the file doesn't solve your problem, you may be
able to restore it later when you do get Outlook working properly again.

Note: Since you're using Windows XP, you'll need to search within hidden
folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Guest]

how do I do that?

It will help if you can verify the file size of your pst. Since you've been
using that for long the possibilities are that the file size has exceed the
limit or has some corruption. You can also try searching and running the
scanpst.exe tool to check for any corruptions.

 

[Guest]

It will help if you can verify the file size of your pst. Since you've been
using that for long the possibilities are that the file size has exceed the
limit or has some corruption. You can also try searching and running the
scanpst.exe tool to check for any corruptions.

 

[Guest]

how do i access the hidden folders to find the file?

 

[Guest]

Search for scanpst.exe (include hidden files and folders)
When you find one run that on your pst. restart the computer before you run
this to prevent any running instances of outlook

 

[Brian Tillman]

how do i access the hidden folders to find the file?

Open Windows Exporer an in the Address Bar enter %AppData%\Microsoft\Outlook
and click Go.