Outlook Express Server Reject

P

Parvardigar

In our factory everyone uses Outlook Express and everyone has the same
settings.

One user's account (five years old no problems) is unable to send.
This started two weeks ago. The message is : the server rejected the
senders email address. and a few lines after the 550 error ; Port 25.

All our workstations are configured exactly. What I did for Margo
after applying all suggestions from HostGator's tech people with
'fixes' was to take a new computer, fresh out of the box; Install
windows 2000 ; apply the patches ; and configured outlook express with
Margo's account.

Thus I have a new computer, new OE account, and for two days I could
send a few test emails. Then suddenly, on day three of my testing, I
couldn't send (on this test computer). I got the same cryptic errors:
server reject; 550 error.

I don't know how to fix this and our internet provider HostGator is
unable to correct this defect.

Now I have Margo who is very dependent with OE for client
communications and her frustration is very aggressive. Let me know if
there is a cure. Thanks John Marshall
 
P

Patrick Keenan

Parvardigar said:
In our factory everyone uses Outlook Express and everyone has the same
settings.

One user's account (five years old no problems) is unable to send.
This started two weeks ago. The message is : the server rejected the
senders email address. and a few lines after the 550 error ; Port 25.

All our workstations are configured exactly. What I did for Margo
after applying all suggestions from HostGator's tech people with
'fixes' was to take a new computer, fresh out of the box; Install
windows 2000 ; apply the patches ; and configured outlook express with
Margo's account.

Thus I have a new computer, new OE account, and for two days I could
send a few test emails. Then suddenly, on day three of my testing, I
couldn't send (on this test computer). I got the same cryptic errors:
server reject; 550 error.

I don't know how to fix this and our internet provider HostGator is
unable to correct this defect.

Now I have Margo who is very dependent with OE for client
communications and her frustration is very aggressive. Let me know if
there is a cure. Thanks John Marshall
Click to expand...

Try setting up an alternate mail client with identical settings, such as
Thunderbird. If you get the same errors, it is possible for this to be
caused by anti-virus software; but it's also possible that you are running
into Port25 filtering, intended to block mail relays.

Who is the actual network provider?

When the system is in a state that generates the error, what happens if you
attempt to telnet to the SMTP server?
http://www.wikihow.com/Send-Email-Using-Telnet

If you get the Server Reject message with this technique, it's got nothing
to do with the mail client.

You mention both HostGator and Port 25; if HostGator isn't your internet
access provider, ask them if they offer SMTP on another port, such as 587.
Switch the port and any relevant SSL/authentication settings on that
account.


HTH
-pk
 
P

PA Bear [MS MVP]

Please state the full Windows version of the machine(s) in question (e.g.,
Win2K SP4; WinXP SP3) and post the complete (verbatim) error message.
 
P

Parvardigar

Please state the full Windows version of the machine(s) in question (e.g.,
Win2K SP4; WinXP SP3) and post the complete (verbatim) error message.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002




- Show quoted text -
Click to expand...

I got a message from Margo that she could send. The next one she
reverted back to mail2web to send. Her OE failed to send using Windows
2000. Here posted are the current headers. I appreciate your help with
this problem. Thanks.

This early AM Successful SEND from Margo:

Reply-To: (e-mail address removed)

From: Charlie M <[email protected]>

Subject: Re: sending

Date: Wed, 6 May 2009 13:49:46 +0000 (GMT)

To: (e-mail address removed)

Content-Type: text/html; charset=UTF-8

MIME-Version: 1.0

Content-Transfer-Encoding: 7bit

Message-ID: <1558784298.17146.1241617786379.JavaMail.mail@webmail04>

She thought all was working. Than later she send out from mail2web her
Failure once again using her OE

X-FDA: 62206311006

Reply-To: (e-mail address removed)

X-Spam-Summary:
1,0,0,,7a1176147b4de086,[email protected],[email protected],RULES_HIT,
0,RBL:168.144.250.190-
lbl7.mailshell.net-127.0.0.75,CacheIP:none,Bayesian:
0.5,0.5,0.5,Netcheck:none,DomainCache:0,MSF:not
bulk,SPF:,MSBL:none,DNSBL:none

From: "(e-mail address removed)" <[email protected]>

Date: Wed, 6 May 2009 12:29:20 -0400

To: (e-mail address removed)

X-Priority: 3

X-Originating-IP: 92.134.231.161

Content-type: text/plain; charset=iso-8859-1

X-Panda: scanned!

X-URL: http://mail2web.com/

Content-Transfer-Encoding: quoted-printable

Message-ID: <[email protected]>

Received: from [168.144.108.28] (helo=M2W028.mail2web.com)

by xsmtp19.mail2web.com with smtp (Exim 4.63)

(envelope-from <[email protected]>)

id 1M1jzk-0007jn-U7

for (e-mail address removed); Wed, 06 May 2009 12:29:22 -0400

Subject: Re: sending NO NO NO NO

Return-Path: (e-mail address removed)

MIME-Version: 1.0

Delivered-To: (e-mail address removed)



Margo stating : Bad 6:00 pm, no sending possible any longer.
would you please reconfirm my settings for Internet explorer,
parameters
etc? thx, Margo








May 6, 2009 12:29:23 PM, (e-mail address removed) wrote:

Bad 6:00 pm, no sending possible any longer.

would you please reconfirm my settings for Internet explorer,
parameters
etc?

thx, Margo



Original Message:
-----------------
From: Charlie M (e-mail address removed)
Date: Wed, 6 May 2009 13:49:46 +0000 (GMT)
To: (e-mail address removed)
Subject: Re: sending



--------------------------------------------------------------------
mail2web.com – What can On Demand Business Solutions do for you?
http://link.mail2web.com/Business/SharePoint



The message could not be sent because the server rejected the sender's
e-mail address. The sender's e-mail address was
'(e-mail address removed)'. Subject 'OE L3', Account:
'mail.laeyeworks.com', Server: 'mail.laeyeworks.com', Protocol: SMTP,
Server Response: '550 Access denied - Invalid HELO name (See RFC2821
4.1.1.1)', Port: 25, Secure(SSL): No, Server Error: 550, Error Number:
0x800CCC78May 6, 2009 01:20:22 PM, (e-mail address removed) wrote:


From: "Margo" <[email protected]>
X-Mailer: Microsoft Outlook Express 6.00.2800.1506
Date: Mon, 4 May 2009 07:01:47 -0700
To: <[email protected]>
X-Priority: 3
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0022_01C9CC86.30F6BB90"
X-Panda: scanned!
Message-ID: <000101c9ce6d$815888f0$b7fea8c0@manzil93eb05e5>
X-AntiAbuse: Sender Address Domain - laeyeworks.com
Received: from adsl-99-30-118-50.dsl.lsan03.sbcglobal.net
([99.30.118.50]:27114 helo=manzil93eb05e5)
by gator208.hostgator.com with smtp (Exim 4.69)
(envelope-from <[email protected]>)
id 1M1kft-0006sy-2w
for (e-mail address removed); Wed, 06 May 2009 12:12:53 -0500
Return-Path: (e-mail address removed)
Subject: Failure
MIME-Version: 1.0
Delivered-To: (e-mail address removed)
X-MSMail-Priority: Normal

X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1506
X-FDA: 62206420542
X-Spam-Summary:
1,0,0,a3a6484619d0de58,2ab9e2e9e1905276,[email protected],[email protected],RULES_HIT:
355:379:476:539:540:541:542:543:567:728:800:945:962:967:972:973:980:983:988:989:1155:1156:1189:1208:1221:1260:1308:1309:1313:1314:1345:1431:1436:1437:1515:1516:1517:1521:1534:1539:1566:1575:1587:1588:1589:1592:1594:1685:1711:1714:1730:1749:1777:1792:2073:2075:2078:2194:2199:2234:2549:2559:2562:2890:2901:3280:3865:3869:3876:3877:4042:4250:4622:5007:6114:6117:6119:6261:7653:7809:7875:8501:8568:8603:9164:9177:9467,0,RBL:
67.18.53.18-lbl7.mailshell.net-127.0.0.100,CacheIP:none,Bayesian:
0.5,0.5,0.5,Netcheck:none,DomainCache:0,MSF:not
bulk,SPF:,MSBL:none,DNSBL:none

The message could not be sent because the server rejected the sender's
e-mail address. The sender's e-mail address was
'(e-mail address removed)'. Subject 'OE L3', Account:
'mail.laeyeworks.com', Server: 'mail.laeyeworks.com', Protocol: SMTP,
Server Response: '550 Access denied - Invalid HELO name (See RFC2821
4.1.1.1)', Port: 25, Secure(SSL): No, Server Error: 550, Error Number:
0x800CCC78
 
P

PA Bear [MS MVP]

Parvardigar said:
I got a message from Margo that she could send. The next one she
reverted back to mail2web to send. Her OE failed to send using Windows
2000. Here posted are the current headers. I appreciate your help with
this problem. Thanks.
Click to expand...
<SNIP>

You do NOT want to post such information (e.g., real email addresses) in a
public newsgroup or forum! In any event, what you did post wasn't helpful
for us.

Here's an example of the error message we'd need to see:

The message could not be sent because one of the recipients was rejected by
the server. The rejected e-mail address was '(e-mail address removed)'. Subject
'test', Account: '(e-mail address removed)', Server: 'smtp.myisp.com', Protocol:
SMTP, Server Response: '550 5.1.1 (e-mail address removed) relaying not allowed',
Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

About "550 - Relaying not allowed" Errors
http://www.insideoe.com/problems/errors.htm#relay550
 
P

Parvardigar

Please state the full Windows version of the machine(s) in question (e.g.,
Win2K SP4; WinXP SP3) and post the complete (verbatim) error message.
Click to expand...
- Show quoted text -
Click to expand...

I got a message from Margo that she could send. The next one she
reverted back to mail2web to send. Her OE failed to send using Windows
2000. Here posted are the current headers. I appreciate your help with
this problem. Thanks.

This early AM Successful SEND from Margo:

Reply-To: (e-mail address removed)

From: Charlie M <[email protected]>

Subject: Re: sending

Date: Wed, 6 May 2009 13:49:46 +0000 (GMT)

To: (e-mail address removed)

Content-Type: text/html; charset=UTF-8

MIME-Version: 1.0

Content-Transfer-Encoding: 7bit

Message-ID: <1558784298.17146.1241617786379.JavaMail.mail@webmail04>

She thought all was working. Than later she send out from mail2web her
Failure once again using her OE

X-FDA: 62206311006

Reply-To: (e-mail address removed)

X-Spam-Summary:
1,0,0,,7a1176147b4de086,[email protected],[email protected],RULES_HIT,
0,RBL:168.144.250.190-
lbl7.mailshell.net-127.0.0.75,CacheIP:none,Bayesian:
0.5,0.5,0.5,Netcheck:none,DomainCache:0,MSF:not
bulk,SPF:,MSBL:none,DNSBL:none

From: "(e-mail address removed)" <[email protected]>

Date: Wed, 6 May 2009 12:29:20 -0400

To: (e-mail address removed)

X-Priority: 3

X-Originating-IP: 92.134.231.161

Content-type: text/plain; charset=iso-8859-1

X-Panda: scanned!

X-URL:http://mail2web.com/

Content-Transfer-Encoding: quoted-printable

Message-ID: <[email protected]>

Received: from [168.144.108.28] (helo=M2W028.mail2web.com)

by xsmtp19.mail2web.com with smtp (Exim 4.63)

(envelope-from <[email protected]>)

id 1M1jzk-0007jn-U7

for (e-mail address removed); Wed, 06 May 2009 12:29:22 -0400

Subject: Re: sending NO NO NO NO

Return-Path: (e-mail address removed)

MIME-Version: 1.0

Delivered-To: (e-mail address removed)

Margo stating : Bad 6:00 pm, no sending possible any longer.
would you please reconfirm my settings for Internet explorer,
parameters
etc? thx, Margo

May 6, 2009 12:29:23 PM, (e-mail address removed) wrote:

Bad  6:00 pm, no sending possible any longer.

would you please reconfirm my settings for Internet explorer,
parameters
etc?

thx,  Margo

Original Message:
-----------------
From: Charlie M (e-mail address removed)
Date: Wed, 6 May 2009 13:49:46 +0000 (GMT)
To: (e-mail address removed)
Subject: Re: sending

--------------------------------------------------------------------
mail2web.com – What can On Demand Business Solutions do for you?http://link.mail2web.com/Business/SharePoint

The message could not be sent because theserverrejected the sender's
e-mail address. The sender's e-mail address was
'(e-mail address removed)'. Subject 'OE L3', Account:
'mail.laeyeworks.com',Server: 'mail.laeyeworks.com', Protocol: SMTP,ServerResponse: '550 Access denied - Invalid HELO name (See RFC2821
4.1.1.1)', Port: 25, Secure(SSL): No,ServerError: 550, Error Number:
0x800CCC78May 6, 2009 01:20:22 PM, (e-mail address removed) wrote:

From: "Margo" <[email protected]>
X-Mailer: MicrosoftOutlookExpress6.00.2800.1506
Date: Mon, 4 May 2009 07:01:47 -0700
To: <[email protected]>
X-Priority: 3
Content-Type: multipart/alternative;
 boundary="----=_NextPart_000_0022_01C9CC86.30F6BB90"
X-Panda: scanned!
Message-ID: <000101c9ce6d$815888f0$b7fea8c0@manzil93eb05e5>
X-AntiAbuse: Sender Address Domain - laeyeworks.com
Received: from adsl-99-30-118-50.dsl.lsan03.sbcglobal.net
([99.30.118.50]:27114 helo=manzil93eb05e5)
 by gator208.hostgator.com with smtp (Exim 4.69)
 (envelope-from <[email protected]>)
 id 1M1kft-0006sy-2w
 for (e-mail address removed); Wed, 06 May 2009 12:12:53 -0500
Return-Path: (e-mail address removed)
Subject: Failure
MIME-Version: 1.0
Delivered-To: (e-mail address removed)
X-MSMail-Priority: Normal

X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1506
X-FDA: 62206420542
X-Spam-Summary:
1,0,0,a3a6484619d0de58,2ab9e2e9e1905276,[email protected],[email protected],RULES_HIT:
355:379:476:539:540:541:542:543:567:728:800:945:962:967:972:973:980:983:988­:989:1155:1156:1189:1208:1221:1260:1308:1309:1313:1314:1345:1431:1436:1437:­1515:1516:1517:1521:1534:1539:1566:1575:1587:1588:1589:1592:1594:1685:1711:­1714:1730:1749:1777:1792:2073:2075:2078:2194:2199:2234:2549:2559:2562:2890:­2901:3280:3865:3869:3876:3877:4042:4250:4622:5007:6114:6117:6119:6261:7653:­7809:7875:8501:8568:8603:9164:9177:9467,0,RBL:
67.18.53.18-lbl7.mailshell.net-127.0.0.100,CacheIP:none,Bayesian:
0.5,0.5,0.5,Netcheck:none,DomainCache:0,MSF:not
bulk,SPF:,MSBL:none,DNSBL:none

The message could not be sent because theserverrejected the sender's
e-mail address. The sender's e-mail address was
'(e-mail address removed)'. Subject 'OE L3', Account:
'mail.laeyeworks.com',Server: 'mail.laeyeworks.com', Protocol: SMTP,ServerResponse: '550 Access denied - Invalid HELO name (See RFC2821
4.1.1.1)', Port: 25, Secure(SSL): No,ServerError: 550, Error Number:
0x800CCC78- Hide quoted text -

- Show quoted text -
Click to expand...

hELLO
I attempted the Telnet as suggested: I wish it were successful to
Prove this experiment. I got this:

220-gator208.hostgator.com ESMTP Exim 4.69 #1 Wed, 06 May 2009
13:22:26 -
220-We do not authorize the use of this system to transport
unsolicited,
220 and/or bulk e-mail.
421 gator208.hostgator.com: SMTP command timeout - closing connection

Is there another way to do this without this event? Thanks
 
F

FromTheRafters

Scroll to the bottom.

PA Bear said:
<SNIP>

You do NOT want to post such information (e.g., real email addresses)
in a public newsgroup or forum! In any event, what you did post
wasn't helpful for us.

Here's an example of the error message we'd need to see:

The message could not be sent because one of the recipients was
rejected by
the server. The rejected e-mail address was '(e-mail address removed)'. Subject
'test', Account: '(e-mail address removed)', Server: 'smtp.myisp.com',
Protocol:
SMTP, Server Response: '550 5.1.1 (e-mail address removed) relaying not allowed',
Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

About "550 - Relaying not allowed" Errors
http://www.insideoe.com/problems/errors.htm#relay550
Click to expand...
 
P

PA Bear [MS MVP]

Parvardigar said:
I attempted the Telnet as suggested: I wish it were successful to
Prove this experiment. I got this:

220-gator208.hostgator.com ESMTP Exim 4.69 #1 Wed, 06 May 2009
13:22:26 -
220-We do not authorize the use of this system to transport
unsolicited,
220 and/or bulk e-mail.
421 gator208.hostgator.com: SMTP command timeout - closing connection

Is there another way to do this without this event? Thanks
Click to expand...

[Sorry, I missed that error message at the end of your VERY long previous
post.]

The error is coming from hostgator.com's mail server, not OE. It's telling
you that it won't accept mail being sent via the mail.laeyeworks.com
Outgoing (SMTP) server.

If the laeyeworks.com domain is hosted on Host Gator and this is a sudden,
new problem, contact Host Gator Support:
https://secure.hostgator.com/support.shtml

Repost:
About "550 - Relaying not allowed" Errors
http://www.insideoe.com/problems/errors.htm#relay550
Click to expand...

Such situation's are usually encounter when the computer is connected to an
ISP (e.g., ATT) and the mail account is not configured properly in the Mail
Client (i.e., OE Tools | Accounts | Mail | [laeyeworks.com account |
Properties | ... ).


Repeat: Neither OE nor Windows on their own is the problem here.
 
J

Jim

In our factory everyone uses Outlook Express and everyone has the same
settings.

One user's account (five years old no problems) is unable to send.
This started two weeks ago. The message is : the server rejected the
senders email address. and a few lines after the 550 error ; Port 25.

All our workstations are configured exactly. What I did for Margo
after applying all suggestions from HostGator's tech people with
'fixes' was to take a new computer, fresh out of the box; Install
windows 2000 ; apply the patches ; and configured outlook express with
Margo's account.

Thus I have a new computer, new OE account, and for two days I could
send a few test emails. Then suddenly, on day three of my testing, I
couldn't send (on this test computer). I got the same cryptic errors:
server reject; 550 error.

I don't know how to fix this and our internet provider HostGator is
unable to correct this defect.

Now I have Margo who is very dependent with OE for client
communications and her frustration is very aggressive. Let me know if
there is a cure. Thanks John Marshall
Click to expand...

Try changing port 25 to 587 .
 
P

Patrick Keenan

On May 5, 10:50 pm, "PA Bear [MS MVP]" <[email protected]> wrote:
Click to expand...
The message could not be sent because theserverrejected the sender's
e-mail address. The sender's e-mail address was
'(e-mail address removed)'. Subject 'OE L3', Account:
'mail.laeyeworks.com',Server: 'mail.laeyeworks.com', Protocol:
SMTP,ServerResponse: '550 Access denied - Invalid HELO name (See RFC2821
4.1.1.1)', Port: 25, Secure(SSL): No,ServerError: 550, Error Number:
0x800CCC78- Hide quoted text -

- Show quoted text -
Click to expand...

hELLO
I attempted the Telnet as suggested: I wish it were successful to
Prove this experiment. I got this:

220-gator208.hostgator.com ESMTP Exim 4.69 #1 Wed, 06 May 2009
13:22:26 -
220-We do not authorize the use of this system to transport
unsolicited,
220 and/or bulk e-mail.
421 gator208.hostgator.com: SMTP command timeout - closing connection

Is there another way to do this without this event? Thanks

==========================

Contact HostGator for another valid SMTP port. This should be easy to do,
and will likely be 587.

If you can't get one, for a test, set up a gmail account and learn how to
use it as an SMTP sending account. Replace the HostGator references on the
SMTP server with the gmail SMTP server, and see if that works. If it does,
you know that the problem is with the port setting or the HostGator server,
probably the fact that your *real* network provider is intermittently
blocking Port 25. This points towards a situation where you're going to
have to alter all of the systems away from Port 25, and possibly to another
mail provider who responds properly.

HTH
-pk
 

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