Outlook Express & norton Jan 19th update problem

  • Thread starter Thread starter zzizith
  • Start date Start date
Z

zzizith

It is not my server and it is not my email being misconfigured. It
happened to my friend's and my PC's, xps, and we are each on different
servers. Our OE just began to spin and spin and would not receive nor
send. I wrote Norton 3 times about it, but get technicians from out of
this dear country who just say to try all their suggestions on Norton's
pages, which I had already done before I wrote them. And I tried their
ONE suggestion in their email back to me.

I do System Restore and then email works fine again. Why can't Norton
see there is a problem and fix it for us? My friend and I have nearly
a year to go on Norton, and now we can't do live update. I will not
disconfigure the Norton firewall and use the XP firewall because, as
you all say, it isn't the best one. Both my friend and I do not use
the block spam email feature.

I have seen many others complaining about this Norton problem, but no
answers yet. Please help as we would like to use our email. Our
internet email works just fine.
 
Wrong newsgroup.This is for the operating system WindowsXP. Try your moan in
a relevant newsgroup or forum for Outlook Express and/or Norton.
 
It is not my server and it is not my email being misconfigured. It
happened to my friend's and my PC's, xps, and we are each on different
servers. Our OE just began to spin and spin and would not receive nor
send. I wrote Norton 3 times about it, but get technicians from out
of this dear country who just say to try all their suggestions on
Norton's
pages, which I had already done before I wrote them. And I tried
their ONE suggestion in their email back to me.

I do System Restore and then email works fine again. Why can't Norton
see there is a problem and fix it for us? My friend and I have nearly
a year to go on Norton, and now we can't do live update. I will not
disconfigure the Norton firewall and use the XP firewall because, as
you all say, it isn't the best one. Both my friend and I do not use
the block spam email feature.

I have seen many others complaining about this Norton problem, but no
answers yet. Please help as we would like to use our email. Our
internet email works just fine.
Click to expand...

It sounds like you are replying to someone, but since you didn't
reference any other thread there's no way of knowing. If this is the
first post about this subject, then please calm down and explain the
issue better. I understand that you are upset and am sympathetic, but
there isn't enough hard information in your post to give you focused
troubleshooting.

What server? What email? What do you mean "misconfigured"? Here is a
link which you can use as a guideline for what to include in your next
post: http://www.dts-l.org/goodpost.htm

Malke
 
I am sorry I wasn't making myself clear. Yes, I was partially
responding to another post about this problem. I am referring to
Misconfigured as meaning that I checked OE and it is correctly
configured. And where I used disconfigured means the Norton Firewall
is configured and that I don't want to disable it. Sorry my choice of
words weren't clear. :)

Both my friend's and my internet servers cannot find the trouble on
their end. We both noticed that when Norton did the Jan 19, update
with the name of "Symantec Common Client" 362.5kb, then our OE would
not receive emails or send them out. When clicking on send and receive
the window flies up after a minute saying your server did not respond.
Then I would do a sys Restore to before the Norton update was
installed, and my email works just fine.

I feel strongly that it is a Norton problem because there are two of us
with the same problem at the same time, plus I have seen several in
Newsgroups complaining about same problem. BUT, Norton does not allow
you to respond to a live American human being. So I am hoping someone
out there can help us. XP are our machines
we have diabled the email spam option
I am on DSL with centurytel
She is on dialup with getgoin
I will be glad to answer more questions.
 
I am sorry I wasn't making myself clear. Yes, I was partially
responding to another post about this problem. I am referring to
Misconfigured as meaning that I checked OE and it is correctly
configured. And where I used disconfigured means the Norton Firewall
is configured and that I don't want to disable it. Sorry my choice of
words weren't clear. :)

Both my friend's and my internet servers cannot find the trouble on
their end. We both noticed that when Norton did the Jan 19, update
with the name of "Symantec Common Client" 362.5kb, then our OE would
not receive emails or send them out. When clicking on send and
receive the window flies up after a minute saying your server did not
respond. Then I would do a sys Restore to before the Norton update was
installed, and my email works just fine.

I feel strongly that it is a Norton problem because there are two of
us with the same problem at the same time, plus I have seen several in
Newsgroups complaining about same problem. BUT, Norton does not allow
you to respond to a live American human being. So I am hoping someone
out there can help us. XP are our machines
we have diabled the email spam option
I am on DSL with centurytel
She is on dialup with getgoin
I will be glad to answer more questions.
Click to expand...

It sounds like perhaps you have an option in your Norton program to scan
email or otherwise set a proxy server. Look in Internet options and
make sure you don't have a proxy server set up. Also try turning off
the Norton option to scan email. This will not remove your antivirus
protection. Look in your Norton program to see if there is some sort of
spam protection and if it has set a proxy there. Make one change at a
time and test after each change.

Here are some links to get help with Symantec products:

http://www.symantec.com/techsupp/index.html - Symantec tech support
http://live-symantec.custhelp.com/cgi-bin/live_symantec.cfg/php/enduser/live.php
- Symantec Live Chat
symantec.customerservice.general (newsgroup for Symantec products)
http://castlecops.com/f80-Norton_Anti_Virus.html - forum for Symantec
products at CastleCops

Malke
 
Norton /what/ (NAV, NSW, NIS, NPF)?

Assuming NIS or NPF, see
http://service1.symantec.com/Support/nip.nsf/docid/2005083015103436

If NIS or NPF 2006, disable Protection, Restore the default rules using the
downloaded executable, reboot and re-enable Protection.

If NIS or NPF 2005 or 2004, simply Restore the default rules using the
downloaded executable & reboot.
--
OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress
OE General newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
 
Back
Top