outlook express locks up on one particular email

[scbco]

Hello I have a Toshiba laptop with Win XP pro and using outlook express as my
email client.I have been receiving emails from a particular company in
Australia and have had no probs from them until now.I received an email from
them on Sunday and any time I click on it to open it up Outlook Express locks
up and have to cntrl/alt/del.I have done a system restore used ad aware my
nativirus program etc all to no avail.All other emails are ok and have
checked previous emails from the company and they are fine.Have clicked on
email before this one anthen shift and click on next email trying to delete
it but just locks up again.Can anyone help please?Regards Steve

 

[Bruce Hagen]

See if it will delete after checking: File | Work Offline & View | Layout:
Uncheck the Preview Pane.

If not, create a new folder and move all the messages you want to save out
of the Inbox to it and then Delete Inbox.dbx with OE closed as per these
instructions.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Inbox.dbx} and
delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Outlook Express Quick Backup (OEQB):
http://www.oehelp.com/OEBackup/Default.aspx

For Outlook Express questions in the future, please post to one of these
groups.

Outlook Express General Newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

Outlook Express 6 Newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress

 

[NoConsequence]

Hello I have a Toshiba laptop with Win XP pro and using outlook express as my
email client.I have been receiving emails from a particular company in
Australia and have had no probs from them until now.I received an email from
them on Sunday and any time I click on it to open it up Outlook Express locks
up and have to cntrl/alt/del.I have done a system restore used ad aware my
nativirus program etc all to no avail.All other emails are ok and have
checked previous emails from the company and they are fine.Have clicked on
email before this one anthen shift and click on next email trying to delete
it but just locks up again.Can anyone help please?Regards Steve

Sure! Lots of folks in a group with OE in the title can help. Notice
THIS group lacks that.

Ask elsewhere