XX said:
Gordon wrote ...
New people that I'm trying to e-mail;
The message I get is ; Outlook does not recognise (e-mail address removed).
or any people not in my contact list.
You sure you entered a valid e-mail address for your contacts? Check if
there are leading or trailing space characters. Check that there is an
ampersand character ("@") separating the username and domain. Check a
proper domain name is specified, including the TLD (top-level domain,
like .com, .net., .org, etc). Check that your contact(s) even have an
e-mail address specified.
Below is a means of finding Microsoft's KB articles *without* getting
the list polluted with entries from their forums (i.e., if you want
Microsoft's article and not a slew of questions and possibly right or
wrong answers from their web-based forums). Although there is an option
to eliminate their communities from the search results, it doesn't work.
http://www.google.com/search?q=site:support.microsoft.com+"outlook+does+not+recognize"
Basically you use Google to do the search instead of Microsoft and you
make sure the articles come from their knowledgebase/support web site
and NOT from their forums.
First MS KB article listed was
http://support.microsoft.com/kb/823662.
Perhaps your address book is corrupted. It is for an old version of
Outlook but might still apply to your version although menu navigation
may be different.
You also never mentioned if you are using OAB (Offline Address Book) in
Outlook or the GAL (Global Address Lookup) available if connecting
Outlook to an Exchange server. If using GAL, call your IT folks to ask
if they are doing some maintenance that makes the GAL unavailable (since
you also never mentioned if this is a new problem on a previously
working setup or a new setup and this problem has always existed). If
using the OAB, that is just a container and not an actual address book.
You have to add contact-type folders to the OAB. That means you
right-click on a contact-type folder and under the OAB tab you add it to
the OAB container. The Contacts folder should be included by default
but check anyway. Also, if you have more than one contact-type folder
included in the OAB, you may be selecting one that doesn't have the
recipient you want in it. There is a drop-down listbox in the contacts
list to indicate from which contact list you are showing contacts.
There is also options to specify in which order of the included contact
folders to search for a contact's e-mail address.
Maybe the name you enter doesn't the match the ordering you specified
for names in the OAB. Read:
http://support.microsoft.com/kb/296798
Does the error occur if you enter an *email address* in the To/CC/Bcc
fields instead of the recipient's name?
