Outlook displays red X intermittently, due to "outbind" image tag

[Dave Hill]

Some of our mail signatures, which have the corporate logo imbedded, linked
from a web file as http://source.server/imagename.jpg, fail to display at
least one signature graphic in a given e-mail. Generally a new mail sent to
any recipient displays the graphic properly, but any reply from someone with
the same graphic in their signature does not. In such a reply, the NEW copy
of the picture (associated with the replying user) does not show up, while
the original does.

Even better would be if HTML signature graphics would work through Word as
an e-mail editor, since we have several users who prefer the formatting
options, but I suppose that's wishful thinking.

We're running a combination of Outlook 2003/2007 with an Exchange 2007 server.

I've seen extensive lineups of people with similar issues, but no solutions.
How can I change the behavior of Outlook (or Exchange, if it rests with the
server) to prevent this re-writing of HTML tags?

 

[Lirria]

When I saw this at my last job it turned out it was the cache file for outlook. When you have graphics in outlook it downloads them and saves them in the OLK directory (C:\Documents and Settings\username\Local Settings\Temporary Internet Files\OLKXXX) unfortunately, it can only save 99 copies of a graphic with the same name then it starts displaying a x for the graphic (stupid system) so I wrote a batch file to go out and clear all the *.jpg files from the users olk on a daily basis - that fixed the problem.

good luck!

Lirria

 

[Dave Hill]

I appreciate the thought, but there are only 4 files in the cache folder; 3
pdfs I viewed for the installation/upgrade of some other software, and the
jpg linked in the signature. Only one copy however, and deletion doesn't
appear to affect its performance; the mail still contains either a
HTTP://server.name/imagename.jpg tag (and works) or an
OUTBIND://22/http://server.name/imagename.jpg tag which shows a red X (the
number after outbind appears to be variable)