Outlook crashing

[Kelly]

I have a user that is using Windows XP Professional with
Office XP Professional. Whenever the user is attempting
to access her SENT folder it crashes and shuts down
Outlook. I've checked in the event viewer and the error is

"Faulting application outlook.exe, version 10.0.6626.0.
faulting module outllib.dll, version 10.0.6515.0, fault
address 0x0003aadf"

Event ID: 1000
Source: Microsoft Office 10
Type: Error
Category: None

I looked this error up on the Knowledgebase and it says
that this is a known problem and the Office XP SP3 should
fix this problem, I went ahead and installed the SP3 and
I still infact get the same result. The Outlook is still
crashing when I attempt to access the SENT folder, and if
I were to connect to this users email folder from my
workstation I am definitely able to access all the user's
folders without experiencing the same problem when its
being performed locally!?!?!

Any insights would definitely be appreciated

Thanks in advance.

 

[Diane Poremsky]

Are you using exchange server or pst? Did you try using scanpst?

 

[Kelly]

Thanks for your reply, I am using an Exchange to access
the folder. No need to use the SCANpst utility since it
it still on the exchange server. I can access this folder
from my workstation when I connect to this users folders
remotely, but when the user tries to connect to it
locally it constantly crashes!?!?!?!?

I am definitely confused as to why this is happening??
Any suggestions?

Kelly

-----Original Message-----
Are you using exchange server or pst? Did you try using scanpst?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com

I have a user that is using Windows XP Professional with
Office XP Professional. Whenever the user is attempting
to access her SENT folder it crashes and shuts down
Outlook. I've checked in the event viewer and the error is

"Faulting application outlook.exe, version 10.0.6626.0.
faulting module outllib.dll, version 10.0.6515.0, fault
address 0x0003aadf"

Event ID: 1000
Source: Microsoft Office 10
Type: Error
Category: None

I looked this error up on the Knowledgebase and it says
that this is a known problem and the Office XP SP3 should
fix this problem, I went ahead and installed the SP3 and
I still infact get the same result. The Outlook is still
crashing when I attempt to access the SENT folder, and if
I were to connect to this users email folder from my
workstation I am definitely able to access all the user's
folders without experiencing the same problem when its
being performed locally!?!?!

Any insights would definitely be appreciated

Thanks in advance.

.