Outlook Crashes on opening in MS Office 2007 Beta

[Guest]

In downloaded Microsoft OPPLUS 2007 Beta a couple of months ago and
everything was running smoothly until last week. All of a sudden Outlook
started crashing every time I tried to open it. I got the usual ".....has
encountered a problem and needs to close...." message. And of course, it
doesn't tell you what is causing the problem...it just shuts down, asks me if
I want to open it in safe mode. If I say no, it just repeats the same
process. The only way I can open Outlook is to say 'yes' and open it in safe
mode...which then loses all my settings. I made no changes to my computer,
nor did I add or remove any software or hardware since downloading the new
Office Beta. I tried uninstalling and reinstalling OPPLUS...I tried using
the "repair" mode...I tried the Knowledge Base articles for help...I tried
various other avenues of getting assistance but trying to find the right
place to go for help at Microsoft, much less getting them to respond, is like
pulling teeth. Can anyone offer any suggestions as to what I might try to
solve this problem?

 

[Milly Staples [MVP - Outlook]]

Wait until a newer beta version is available.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Gr@mKr@cKeR asked:

| In downloaded Microsoft OPPLUS 2007 Beta a couple of months ago and
| everything was running smoothly until last week. All of a sudden
| Outlook started crashing every time I tried to open it. I got the
| usual ".....has encountered a problem and needs to close...."
| message. And of course, it doesn't tell you what is causing the
| problem...it just shuts down, asks me if I want to open it in safe
| mode. If I say no, it just repeats the same process. The only way I
| can open Outlook is to say 'yes' and open it in safe mode...which
| then loses all my settings. I made no changes to my computer, nor did
| I add or remove any software or hardware since downloading the new
| Office Beta. I tried uninstalling and reinstalling OPPLUS...I tried
| using the "repair" mode...I tried the Knowledge Base articles for
| help...I tried various other avenues of getting assistance but trying
| to find the right place to go for help at Microsoft, much less
| getting them to respond, is like pulling teeth. Can anyone offer any
| suggestions as to what I might try to solve this problem?

 

[William Lefkovics [MVP]]

copy the .pst to another location.

reformat and reinstall windows (or restore your base image)
reinstall Office 2007 BETA
restore your .pst.

Such is the nature of testing software applications that are not ready for
production environments.

 

[Guest]

William,
I read thru your suggestion and it got me to thinking...that maybe that's
where my problem was stemming from - the .pst files...so I copied them to a
CD and deleted them from my hard drive. I then tried to open Outlook and
voila!! No problem...no shutdown!! It did, of course, pop up with the
messages that it couldn't locate my outlook, archive and calendar.pst files
and asked for new passwords...so I entered passwords and started new .pst
files (I'm assuming). I never had to bother reinstalling Office 2007 Beta or
Windows. Outlook is back to working fine now...so far. I'm not sure if
there is anything in those other .pst files I'm going to need, but if I do, I
guess I could start restoring them one by one and see which one is the
culprit...??...until then...thanks very much for your help...much better
suggestion than the one before yours!

 

[William Lefkovics [MVP]]

Troubleshooting is sometimes a process of elimination.

Good luck.

William,
I read thru your suggestion and it got me to thinking...that maybe that's
where my problem was stemming from - the .pst files...so I copied them to
a
CD and deleted them from my hard drive. I then tried to open Outlook and
voila!! No problem...no shutdown!! It did, of course, pop up with the
messages that it couldn't locate my outlook, archive and calendar.pst
files
and asked for new passwords...so I entered passwords and started new .pst
files (I'm assuming). I never had to bother reinstalling Office 2007 Beta
or
Windows. Outlook is back to working fine now...so far. I'm not sure if
there is anything in those other .pst files I'm going to need, but if I
do, I
guess I could start restoring them one by one and see which one is the
culprit...??...until then...thanks very much for your help...much better
suggestion than the one before yours!

 

[Guest]

Problem solved! Thanks for your assistance...you put me on the right track!

 

[Guest]

I can see why you would use a 'caveat' re emails based on your response to my
inquiry. Thanks so much for all your help.

 

[Milly Staples [MVP - Outlook]]

What ever. The reason I responded the way I did is that I am having
cascading problems with the entire Office 2007 beta and am hoping the TR
will fix most of them. No one said you had to take my advice. I just find
messing around with creating new .pst files an academic exercise at this
point. I am willing to wait for a newer build.

Last thing, remember that everyone here is a volunteer - treat them
accordingly. Now to put you on my blocked senders list.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Gr@mKr@cKeR asked:

| I can see why you would use a 'caveat' re emails based on your
| response to my inquiry. Thanks so much for all your help.
|
|| Wait until a newer beta version is available.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Gr@mKr@cKeR asked:
||
||| In downloaded Microsoft OPPLUS 2007 Beta a couple of months ago and
||| everything was running smoothly until last week. All of a sudden
||| Outlook started crashing every time I tried to open it. I got the
||| usual ".....has encountered a problem and needs to close...."
||| message. And of course, it doesn't tell you what is causing the
||| problem...it just shuts down, asks me if I want to open it in safe
||| mode. If I say no, it just repeats the same process. The only way I
||| can open Outlook is to say 'yes' and open it in safe mode...which
||| then loses all my settings. I made no changes to my computer, nor
||| did I add or remove any software or hardware since downloading the
||| new Office Beta. I tried uninstalling and reinstalling OPPLUS...I
||| tried using the "repair" mode...I tried the Knowledge Base articles
||| for help...I tried various other avenues of getting assistance but
||| trying to find the right place to go for help at Microsoft, much
||| less getting them to respond, is like pulling teeth. Can anyone
||| offer any suggestions as to what I might try to solve this problem?