Outlook crashes can't install update HELP!

[Guest]

I am running Windows XP Pro. I have a problem with Outlook (I have Office Pro
2003. Outlook crashes frequently when I attempt to send/receive. The program
hangs or crashes about 60% of the time. When I experience this crash, IE
directs me to a site to check for updates. There are two updates that need to
be installed. The problem is, I can't install them! During installation, I'm
asked to insert my Office 2003 CD, I do so, then get a message that the
required file can't be found. It is nowhere on the CD. I am at wit's end and
ready to switch to Macintosh. Please help!
Abby in the Pacific Northwest

 

[Guest]

I'm having a similar problem, but mine won't even stay opened. And when I
try to re-install, it freezes up the disk. Any help would be appreciated.
Good luck Seattle I'm in Portland.

 

[BillR [MVP]]

what particular file is being asked for?
Try creating anew profile via the Mail icon in Control Panel. If that
doesn't help you might try a repair reinstallation. That, however, might
also require your CD and possibly the same file.