J
John G
I have a user whose Outlook crashes on startup. It says
that Outlook has encountered a problem and will close
(faulting module is outllib.dll). The event from the
application log is at the bottom of this message.
If I delete her mail profile and recreate it, she can get
open it. But, when she closes Outlook and tries to get
back in, it crashes. I tried the steps from the MS
article 291614, no help. We have ghosted her machine and
it still happens. When I remove the folder list from the
view, the problem does not occur and she can close and
open Outlook fine.
Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Date: 4/20/2004
Time: 11:23:25 AM
User: N/A
Computer:
Description:
Faulting application outlook.exe, version 10.0.4024.0,
faulting module outllib.dll, version 10.0.4219.0, fault
address 0x0003c413.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 31 30 2e 30 2e 34 30 10.0.40
0028: 32 34 2e 30 20 69 6e 20 24.0 in
0030: 6f 75 74 6c 6c 69 62 2e outllib.
0038: 64 6c 6c 20 31 30 2e 30 dll 10.0
0040: 2e 34 32 31 39 2e 30 20 .4219.0
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 30 33 63 34 t 0003c4
0058: 31 33 0d 0a 13..
that Outlook has encountered a problem and will close
(faulting module is outllib.dll). The event from the
application log is at the bottom of this message.
If I delete her mail profile and recreate it, she can get
open it. But, when she closes Outlook and tries to get
back in, it crashes. I tried the steps from the MS
article 291614, no help. We have ghosted her machine and
it still happens. When I remove the folder list from the
view, the problem does not occur and she can close and
open Outlook fine.
Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Date: 4/20/2004
Time: 11:23:25 AM
User: N/A
Computer:
Description:
Faulting application outlook.exe, version 10.0.4024.0,
faulting module outllib.dll, version 10.0.4219.0, fault
address 0x0003c413.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 31 30 2e 30 2e 34 30 10.0.40
0028: 32 34 2e 30 20 69 6e 20 24.0 in
0030: 6f 75 74 6c 6c 69 62 2e outllib.
0038: 64 6c 6c 20 31 30 2e 30 dll 10.0
0040: 2e 34 32 31 39 2e 30 20 .4219.0
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 30 33 63 34 t 0003c4
0058: 31 33 0d 0a 13..