Outlook contact not showing up in contacts

[James Piper]

Background
Systems Running:
EXCHANGE 2003
Outlook 2003
Blackberry enterprise server

Problem:
User sitting at his PC types a new outlook contact and saves it
It immediately shows up on his blackberry
However when he types a new mail message and hits the to button, the contact
is not found.
I further tested this by going to the users Outlook Web account and it works
fine
I called Blackberry and they say something on his PC is wrong
The system is barely 4 months old

I am NOT using the blackberry desktop manager program so please don't
mention that when you reply

Blackberry support says to redo the MAPI Profile on the PC
Tried that but did not fix

Any thoughts

 

[Russ Valentine [MVP-Outlook]]

Not enough information here. I would examine how the Contact is created. I
would verify that the Contact is created in the same folder you are
displaying in the Outlook Address Book view and that the electronic address
is resolved.

 

[James Piper]

I got on the machine myself and opened outlook and added a new contact
It appears on the blackberry but not in the contact list when you hit to
while composing a new mail message

Not enough information here. I would examine how the Contact is created. I
would verify that the Contact is created in the same folder you are
displaying in the Outlook Address Book view and that the electronic address
is resolved.
--
Russ Valentine
[MVP-Outlook]

Background
Systems Running:
EXCHANGE 2003
Outlook 2003
Blackberry enterprise server

Problem:
User sitting at his PC types a new outlook contact and saves it
It immediately shows up on his blackberry
However when he types a new mail message and hits the to button, the
contact
is not found.
I further tested this by going to the users Outlook Web account and it
works
fine
I called Blackberry and they say something on his PC is wrong
The system is barely 4 months old

I am NOT using the blackberry desktop manager program so please don't
mention that when you reply

Blackberry support says to redo the MAPI Profile on the PC
Tried that but did not fix

Any thoughts

 

[Russ Valentine [MVP-Outlook]]

If you are assured your Outlook Address Book Service is installed and
configured correctly in that profile, then that leaves Blackberry as the
only remaining culprit.
There are no reports of the Outlook Address Book Service simply failing on
its own for no reason.
--
Russ Valentine
[MVP-Outlook]

I got on the machine myself and opened outlook and added a new contact
It appears on the blackberry but not in the contact list when you hit to
while composing a new mail message

Not enough information here. I would examine how the Contact is created.
I
would verify that the Contact is created in the same folder you are
displaying in the Outlook Address Book view and that the electronic
address
is resolved.
--
Russ Valentine
[MVP-Outlook]

Background
Systems Running:
EXCHANGE 2003
Outlook 2003
Blackberry enterprise server

Problem:
User sitting at his PC types a new outlook contact and saves it
It immediately shows up on his blackberry
However when he types a new mail message and hits the to button, the
contact
is not found.
I further tested this by going to the users Outlook Web account and it
works
fine
I called Blackberry and they say something on his PC is wrong
The system is barely 4 months old

I am NOT using the blackberry desktop manager program so please don't
mention that when you reply

Blackberry support says to redo the MAPI Profile on the PC
Tried that but did not fix

Any thoughts

 

[Judy Gleeson \(MVP Outlook\)]

Are you sure you are not confusing autocompletion with autoresolution? Have
you typed the name in the to... field and clicked Check Names (CRTL K)?
Does it resolve?

Does the Contact appear in the primary Contact folder when you open that
folder and look in it? If so, you need to configure that folder as an
address book - Russ posts instructions on how to do this almost daily. Once
it's configuered as an address book the to... field will find it.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook here:
www.judygleeson.com/articles.aspx
Canberra, Australia

"What do we live for, if it is not to make life less difficult for each
other?"
George Eliot

If you are assured your Outlook Address Book Service is installed and
configured correctly in that profile, then that leaves Blackberry as the
only remaining culprit.
There are no reports of the Outlook Address Book Service simply failing on
its own for no reason.
--
Russ Valentine
[MVP-Outlook]

I got on the machine myself and opened outlook and added a new contact
It appears on the blackberry but not in the contact list when you hit to
while composing a new mail message

Not enough information here. I would examine how the Contact is created.
I
would verify that the Contact is created in the same folder you are
displaying in the Outlook Address Book view and that the electronic
address
is resolved.
--
Russ Valentine
[MVP-Outlook]
Background
Systems Running:
EXCHANGE 2003
Outlook 2003
Blackberry enterprise server

Problem:
User sitting at his PC types a new outlook contact and saves it
It immediately shows up on his blackberry
However when he types a new mail message and hits the to button, the
contact
is not found.
I further tested this by going to the users Outlook Web account and it
works
fine
I called Blackberry and they say something on his PC is wrong
The system is barely 4 months old

I am NOT using the blackberry desktop manager program so please don't
mention that when you reply

Blackberry support says to redo the MAPI Profile on the PC
Tried that but did not fix

Any thoughts

 

[austinmtlhd]

Are you sure you are not confusing autocompletion with autoresolution? Have
you typed the name in the to... field and clicked Check Names (CRTL K)?
Does it resolve?

Does the Contact appear in the primary Contact folder when you open that
folder and look in it? If so, you need to configure that folder as an
address book - Russ posts instructions on how to do this almost daily. Once
it's configuered as an address book the to... field will find it.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook here:www.judygleeson.com/articles.aspx
Canberra, Australia

"What do we live for, if it is not to make life less difficult for each
other?"
George Eliot

If you are assured your Outlook Address Book Service is installed and
configured correctly in that profile, then that leaves Blackberry as the
only remaining culprit.
There are no reports of the Outlook Address Book Service simply failing on
its own for no reason.
--
Russ Valentine
[MVP-Outlook]

I got on the machine myself and opened outlook and added a new contact
It appears on the blackberry but not in the contact list when you hit to
while composing a new mail message
:
Not enough information here. I would examine how the Contact is created.
I
would verify that the Contact is created in the same folder you are
displaying in the Outlook Address Book view and that the electronic
address
is resolved.
--
Russ Valentine
[MVP-Outlook]
Background
Systems Running:
EXCHANGE 2003
Outlook 2003
Blackberry enterprise server
Problem:
User sitting at his PC types a new outlook contact and saves it
It immediately shows up on his blackberry
However when he types a new mail message and hits the to button, the
contact
is not found.
I further tested this by going to the users Outlook Web account and it
works
fine
I called Blackberry and they say something on his PC is wrong
The system is barely 4 months old
I am NOT using the blackberry desktop manager program so please don't
mention that when you reply
Blackberry support says to redo the MAPI Profile on the PC
Tried that but did not fix
Any thoughts- Hide quoted text -

- Show quoted text -

I am having the same problem with outlook 2003 and an IPhone.

To get it straight I have the "show as address book" checked. I say
this as everything I can find defaults to that answer. The problem is
NOT that the contacts folder is not showing up. The problem is out of
665 contacts about 30-40 are not showing up when you access the
address book by hitting the "To" button or the address book icon on
the tool bar in Outlook and looking for them. They do show up in the
contacts folder. The contacts do have email address in them but will
not show up. I have deleted the ones that would not show up and
reentered them. They are there now. I am afraid that re-syncing the
IPhone will do something to them and make them disappear again out of
the address book when hitting "To" as they stay in the contacts
folder. I only have the one default outlook contacts folder (not
shared or out of a public folder).

When I go to the properties of a contact (a single contact not the
folder) by opening the contact and going to file / properties. Some of
them give me a second tab labeled security. Also on the general tab
sensitivity is grayed out. This is the only difference I can find.
Some of them with this extra tab do show up but not all. I have found
if it doesn't have the extra security tab they show up fine. When I
recreate the contact after deleting it the security tab is not there
and it shows up in the address book when hitting the "To" button.

I have looked for a fix to this for a week now and all I am finding is
the put a check in the "show as address book" in the contacts
properties. I have known about that fix for years. Again this is NOT
the problem as I can see most of them just not all...

Austinmtlhd
MCP, MCDST, A+

 

[Brian Tillman]

To get it straight I have the "show as address book" checked. I say
this as everything I can find defaults to that answer. The problem is
NOT that the contacts folder is not showing up. The problem is out of
665 contacts about 30-40 are not showing up when you access the
address book by hitting the "To" button or the address book icon on
the tool bar in Outlook and looking for them. They do show up in the
contacts folder. The contacts do have email address in them but will
not show up. I have deleted the ones that would not show up and
reentered them.

This indicates that, while the addresses exist in the contact records, they
haven't been properly resolved. Just reentering a character in the email
address field and saving the contact should correct the issue, as opposed to
removing and reentering the entire contact.

They are there now. I am afraid that re-syncing the
IPhone will do something to them and make them disappear again out of
the address book when hitting "To" as they stay in the contacts
folder. I only have the one default outlook contacts folder (not
shared or out of a public folder).

I'm afraid I don't have any experience in the vagaries of iTunes synching.

When I go to the properties of a contact (a single contact not the
folder) by opening the contact and going to file / properties. Some of
them give me a second tab labeled security. Also on the general tab
sensitivity is grayed out.

I don't see any "Security" tab, but all my contacts have the "Sensitivity"
drop-down inactive.

This is the only difference I can find.
Some of them with this extra tab do show up but not all. I have found
if it doesn't have the extra security tab they show up fine. When I
recreate the contact after deleting it the security tab is not there
and it shows up in the address book when hitting the "To" button.

I have looked for a fix to this for a week now and all I am finding is
the put a check in the "show as address book" in the contacts
properties. I have known about that fix for years. Again this is NOT
the problem as I can see most of them just not all...

I don't have any suggestions, but I highly suspect the sync software.

 

[Russ Valentine [MVP-Outlook]]

Quite a hodgepodge of vaguely described and unrelated issues you have here.
No one could unsnarl a knot this big with so little information.
Clearly you have a corrupt Outlook Address Book Service. You may even have a
corrupt data store. List the steps used to create your problems. Include
your Outlook version. Two of the most common causes for some of this
behavior are:
1. Migrating Outlook data to a new profile incorrectly
2. Using poorly written synch software, for which iPhone is notorious.
Do you have a good backup of your Outlook data file?

 

[Karl Timmermans]

From a trouble-shooting perspective the operative words in your post are:

"having......serious issues..........since I got my iPhone"

Couple the above with the error message "........An invalid ENTRYID was
passed in" which no doubt started to occur after you started to "sync" your
iPhone data using the program provided with your iPhone - what you end up
with is an issue that is unrelated to Outlook since Outlook itself is in no
way involved with the "sync'ing" process other than "its" <data repository>
is used by the sync software. Ergo - the sync'ing process is creating
invalid data which Outlook cannot deal with (i.e. invalid EntryID) and as
such becomes a question that needs to be addressed/answered by the creator's
of the iPhone sync software - the originator of the problem.

Just another minor point, you cannot assume that contacts created outside of
the Outlook user-interface will be created using the rules set within the UI
even if a contact is "saved" programmatically using Outlook (or <imported>
via Outlook's own import process as a more simplistic example).

Karl
___________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com