Outlook Connector problems/ Unable to connect

[peewee]

Hi - I've searched for this problem and haven't found a thread with an anwer.
Please help as I am at my wit's end with this issue.

I have a desktop and a laptop running Vista and Outlook 2007. I have been
using Outlook Connector to manage several msn email accounts on both. About
a week ago, I could no longer access my email on the desktop PC, the laptop
is fine, so I know the issue isn't with my email settings or passwords.

I have done the following: repaired Outlook connector, uninstalled and
reinstalled Outlook connector, uninstalled and reinstalled Connector 14, used
system restore to go back to Connector 12, repaired MS Office, deleted and
readded all the email accounts, restarted, rubbed my tummy and patted my
head, you get the idea. I've called Qwest for support but they won't help
with Outlook Connector, only POP3 setup with Outlook.

the detail report under server status states: "
Sign in failed at 6/1/2010 10:42:28AM

The network connection was interrupted. Make sure your network cable is
attached properly to your computer. If you still cannot connect, try again
later."

If I select a the inbox under one of the email address folders, I get an
error message stating: "We were unable to sign in to your account. Please
try again. Could not authenticate against the Windows Live ID service.
Please try again later."

I've been "trying again later" for a week now, I don't have much hope that
it will start working again without some intervention. This is the best
forum I have found so far and I'm really hoping someone else has had this
problem and there is a fix out there.

Thanks in advance.

 

[P T]

I'm having the same problem and taken all of the steps you described in your post. I'm hoping that you found a solution to the issues.



peewee wrote:

Outlook Connector problems/ Unable to connect
01-Jun-10

Hi - I have searched for this problem and have not found a thread with an anwer
Please help as I am at my wit is end with this issue

I have a desktop and a laptop running Vista and Outlook 2007. I have bee
using Outlook Connector to manage several msn email accounts on both. Abou
a week ago, I could no longer access my email on the desktop PC, the lapto
is fine, so I know the issue is not with my email settings or passwords

I have done the following: repaired Outlook connector, uninstalled an
reinstalled Outlook connector, uninstalled and reinstalled Connector 14, use
system restore to go back to Connector 12, repaired MS Office, deleted an
readded all the email accounts, restarted, rubbed my tummy and patted m
head, you get the idea. I have called Qwest for support but they will not hel
with Outlook Connector, only POP3 setup with Outlook

the detail report under server status states:
Sign in failed at 6/1/2010 10:42:28A

The network connection was interrupted. Make sure your network cable i
attached properly to your computer. If you still cannot connect, try agai
later.

If I select a the inbox under one of the email address folders, I get a
error message stating: "We were unable to sign in to your account. Pleas
try again. Could not authenticate against the Windows Live ID service
Please try again later.

I have been "trying again later" for a week now, I do not have much hope tha
it will start working again without some intervention. This is the bes
forum I have found so far and I am really hoping someone else has had thi
problem and there is a fix out there

Thanks in advance.

Previous Posts In This Thread:

Outlook Connector problems/ Unable to connect
Hi - I have searched for this problem and have not found a thread with an anwer
Please help as I am at my wit is end with this issue

I have a desktop and a laptop running Vista and Outlook 2007. I have bee
using Outlook Connector to manage several msn email accounts on both. Abou
a week ago, I could no longer access my email on the desktop PC, the lapto
is fine, so I know the issue is not with my email settings or passwords

I have done the following: repaired Outlook connector, uninstalled an
reinstalled Outlook connector, uninstalled and reinstalled Connector 14, use
system restore to go back to Connector 12, repaired MS Office, deleted an
readded all the email accounts, restarted, rubbed my tummy and patted m
head, you get the idea. I have called Qwest for support but they will not hel
with Outlook Connector, only POP3 setup with Outlook

the detail report under server status states:
Sign in failed at 6/1/2010 10:42:28A

The network connection was interrupted. Make sure your network cable i
attached properly to your computer. If you still cannot connect, try agai
later.

If I select a the inbox under one of the email address folders, I get a
error message stating: "We were unable to sign in to your account. Pleas
try again. Could not authenticate against the Windows Live ID service
Please try again later.

I have been "trying again later" for a week now, I do not have much hope tha
it will start working again without some intervention. This is the bes
forum I have found so far and I am really hoping someone else has had thi
problem and there is a fix out there

Thanks in advance.


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[davisbr]

Check your event logs. Is this problem associated with a 1014 error? (Mine were.) If so, this may be an issue with either your router firmware, or your DNS server.

I found this: http://www.eventid.net/display.asp?eventid=1014&eventno=10623&source=DNS+Client+Events&phase=1

...that mentioned something to try in extremis.

...at any rate, this may be rather less related to a "pure" Outlook Connector problem, and more to some kind of issue with dynamic name services, or perhaps router firmware.

At the least, it is probably a good idea to switch your troubleshooting away from something specific to Outlook Connector, eh?